Michael F. Jaume`

***** ****** ***** **.

Sugar Land, TX. 77498

Email: k7n4to@r.postjobfree.com

Phone :281-***-****

Fax: 785-***-****

Qualifications:

Over fifteen years in customer service, sales, and sales support

Excellent background working with all levels of clients, understanding their needs and matching products and services

Five years in a managerial position.

Excellent communication skills in presenting products and services to prospective and existing clients

Dynamic, positive personality

Excellent motivational and training skills

Professional Experience

Colonial Life and Accident Houston, Texas

ADM/Self Employed Independent August 2011 to Present Agent

Business to Business sales of Colonial Life Worksite Benefits programs.

Conduct Decision Maker Presentations, Employee Group Meetings, and assure timely employee enrollments.

Recruit new sales representatives, and establish working relationships with area insurance Brokers..

Manage Sales team, and ensure that all members achieve individual, as well as District production goals.

Maintain personal production goals as set by District General Agent.

Assist in training of new recruits, and manage their production to achieve District Sales Plan.

J.P. Morgan Chase Bank Sugar Land, Texas Fully Licensed Personal Banker October, 2009 to February 2011

Expansion of client base by establishing new banking relationships with individuals and businesses in the area, and maintaining current relationships through regular phone and face to face contact.

Use of CRM software to generate new business leads and track existing client relationships.

Open and maintain individual and business checking, savings, and investment accounts.

Sales of Investment products such as Mutual Funds, IRA’s, Annuities and CD’s to businesses and individuals.

Initiate and manage finance applications for Automobile, Home Mortgage, Home Equity Lines of Credit, as well as CD and Savings Secured Lines of Credit.

Sales of Chase branded Credit Cards to Business and Personal accounts.

Maintain accurate logs of all new accounts opened and report same to management.

Complete all required training, and continuing education courses in a timely manner.

Insure that all accounts are compliant with current government laws and regulations.

Comply with all sales goals, targets and quotas as prescribed by Corporate management.

Provide Notary Services to clients as needed, and in compliance with current regulations.

Group 1 Automotive/Advantage Cars.com Houston, TX. 77074

Automotive Consultant January 2009 to October 2009

Sales of pre-owned, late model luxury automobiles and SUV’s to the general public

Lead generation through cold calling, and follow up.

Use of Internet based CRM system to generate leads, track prospects, and follow up with prospects and clients alike.

Posting sales ads on internet resources to generate sales leads.

Use of email campaigns to generate sales leads.

Internet sales of pre-owned automobiles to clients both nationally, and internationally.

Coordinate transport and logistics for out of state, and export sales when necessary.

Maintenance and updating of internet sales ads.

Direct Marketing Systems Houston, TX. 77060

Business to Business Sales Consultant October 2008 to January 2009

TXU Energy Account

Expansion and maintenance of TXU Energy customer base within specified territory.

Conduct on site meetings with upper level management to determine specific electricity usage, and provide client with cost effective electricity service packages.

Attained “$1000.00 per Week Club” status within first 3 weeks of employment.

Provide customer support and service when required.

Generate and manage prospect database.

Management of customer service orders and credit application status.

Act as a liaison between TXU Energy and client to resolve customer issues.

Sprint by Wireless Lifestyle

Retail Store Manager January 2007 to July 2008

Responsible for all aspects of daily retail store operations.

Hired and trained employees, utilizing standard company Sales Training program.

Performed Human Resources duties to include employee scheduling, final processing, and submission of timesheets and payroll.

Performed weekly evaluations of sales representatives, and reported same to upper level management.

Performed employee salary reviews.

Ensured continued employee compliance with all company policies and directives.

Maintained and updated all procedural manuals as required.

Maintained a personal sales quota, while ensuring employee compliance with company quota requirements.

Top Sales Person through 2007, March 2008, and April 2008.

Performed weekly merchandise inventory, compiled and submitted inventory reports to upper management.

Interfaced with all levels of Wireless Lifestyle, and Sprint PCS Corporate management to obtain resolution of client issues, and insure total customer satisfaction.

Performed employee performance / disciplinary write-ups as necessary.

Performed nightly store closing, counting and verification of daily cash receipts, and nightly bank deposits.

Coordinated with Corporate Marketing department on execution of local and regional advertising.

Alltel Communications Salina, KS. 67401

Sales and Service Representative May 2005 to January 2007

Sales of Alltel branded wireless voice and data communications services to both individual, and business customers.

Sales of Alltel branded prepaid wireless voice and data service packages to low usage, or credit challenged individuals.

Conduct customer needs analysis and recommend appropriate wireless phone, and accessory packages based upon results of the analysis.

Conduct quarterly Customer Satisfaction Audits, and update customer databases.

Acted as company liaison in handling client disputes, billing or service issues.

Create, update and maintain client and prospect databases.

Responsible for handling all cash, credit and customer billing transactions.

Initiate and manage all new customer credit applications, and credit checks.

Responsible for reporting daily sales of all wireless service plans, equipment, and accessories to upper management.

Imagequest Inc. Salina, KS 67401

Territorial Sales Representative May 2004 to April 2005

Business sales of Savin brand digital imaging equipment, ancillary service, and supplies within assigned territory boundaries.

Generate qualified prospect database via heavy telemarketing, on-site cold call visits, and preset meetings.

Manage qualified prospect database utilizing ACT! And SalesLogix contact management software.

Meet with corporate decision makers to evaluate their current imaging technology, discuss their operating environment, and perform proprietary iQ cost analysis to determine their overall operating costs.

Design and propose specific digital imaging solutions that will meet customer needs, comply with current office logistics and applications, and improve overall office productivity. Implement these improvements within current customer cost structure.

Provide product operation, and light troubleshooting training to customers following the sale and installation of equipment.

Conduct Customer Satisfaction Surveys, and report results to upper management.

Expand and maintain client base throughout assigned territory boundaries.

McCune Paper Company Salina KS 67401

Sales Representative June 2002 to March 2004

Expansion and maintenance of multiple territory customer base via on-site meeting and sales presentations with corporate decision makers.

Evaluate current customer usage patterns, and recommend new or additional products to meet changing customer demands.

Coordinate customer In-service training with product Manufacturing Representatives.

Act as company liaison in Collections matters.

Provide product education and consultation to customers as needed.

Attend area trade shows as required by management.

Responsible for writing returned merchandise authorizations and customer merchandise credits.

Heart of America Insurance Agency Salina, KS.

Independent Insurance Agent May 2001 to June 2002

Assess client needs versus current coverage, design individualized insurance portfolio utilizing comparative rate quotes from client carriers, and write necessary policies.

Assist client in preparing and submitting claim forms.

Furnish individual client support and consultations on specific issues relating to client insurance portfolio.

Provide insurance policies for Whole Life, Term Life, Medicare Supplements, Major Medical, Health, Individual Personal Injury/Accident Policies, Tax Qualified and Non-tax Qualified Long Term Care policies, and Tax-deferred Annuities.

Coordinate and manage direct mail, and telemarketing campaigns utilizing self-generated, client referred, and carrier referred leads.

Manage accounting and tax record keeping.

CGI Long Distance Services Kansas City, KS.

Senior Communication Specialist October 2000 to April 2001

Expansion and maintenance of customer base within specified territory.

Conduct on site meetings with upper level management to determine specific needs and design customized long distance communication service packages.

Provide customer support and service when required.

Generate and manage prospect database.

Management of customer service orders and credit applications.

Act as a liaison between corporate office and client to resolve customer issues.

Broadwing Business Solutions Houston Texas

Business Consultant May 2000 to October 2000

Responsible for expansion and maintenance of nationwide customer network.

Heavy phone and personal contact with corporate decision makers, with regard to design and implementation of customized voice and data solutions.

Initiated and managed customer-install orders from verification through final turn up.

Managed all customer service requests. Provided regular status reports to client and upper management as needed.

Assisted client with development and enhancement of their in-house network, utilizing currently available Broadwing products.

Responsible for training of newly hired business consultants.

Acted as liaison between Broadwing and client in the resolution of client issues as requested.

LTD Financial Services Houston Texas

Account Executive December 1996 to May 2000

Responsible for expanding and maintaining customer base through extensive telemarketing, and on-site client meetings.

Excellent skills in matching customer needs to existing products and services.

Interface with various departments and management as necessary to insure timely resolution of client issues.

Provide account status to client on all active accounts.

Assist clients with developing and enhancing in-house risk management policies, designed to protect against fraud and financial loss.

Provide clients with educational literature as requested.

Allstate Business Systems (IKON) Houston Texas

Sales and Customer Support June 1986 to October 1996

Evaluated customer environment, prepared and presented proposals, and custom tailored office system solutions to meet client needs.

Heavy customer contact via on-site meetings, managing inbound service calls, and providing light technical support as needed.

Managed the department in the absence of the manager.

Performed Human Resources duties; processed time sheets and payroll.

S.I. Stationers, Inc. Houston Texas

Data Processing Manager October 1981 to June 1986

Responsible for all operational aspects of Honeywell 6660 DPS system.

Created and implemented training programs for data processing personnel.

Hired and trained employees.

Performed Human Resources duties to include final processing of timesheets and payroll.

Responsible for compiling monthly, quarterly, and annual production and departmental performance reports for upper management.

Interfaced with all levels of management to resolve client issues and insure customer satisfaction.

Education:

Eastern Christian Academy North Haledon, New Jersey

High School Diploma June 1976

Licenses and Certifications

Texas Group 1 Licensed Insurance Agent Houston, Texas

Life & Health October 2009

FINRA Series 6 Securities License Houston, Texas

October 2009

FINRA Series 63 Securities License Houston, Texas

October 2009

Texas Notary Public Commission Sugar Land, Texas

February 2010

Texas Property & Casualty License Houston, Texas

May 2011

Languages:

English Fluent

Spanish Fluent

German Working Knowledge

French Working Knowledge

References Available upon request

Contact this candidate