Business Development Manager

HARRY W. GIBSON

**** ********** ***** • Grand Prairie, Texas 75052 • 972-***-**** • ********@*****.***

EXECUTIVE SUMMARY

Customer-focused and successful Regional Manager in leading telecommunications enterprises, applying more than 18 years of experience to exceptional team performance, relationship management, and increased revenues.

• Demonstrated expertise in business development, operations direction, human resources management, program management, multimedia marketing, sales, fiscal oversight, and client satisfaction.

• Specialized in sales in advanced wireline and wireless telecommunication products and solutions to include engagement among Fortune 500 companies, including national contract with Walmart Stores, Inc.

• Provided product management through branding, prospecting, presentations, pricing, contract management, acquisition, account management, portfolio management, and channel management.

• Performed advanced solutions, technical and sales assessments for customized client solutions.

• Captured consistently award-winning sales numbers in highly competitive markets.

• Established and maximized trust-based, high-value business relationships.

• Trained and motivated teams to surpass corporate targets as Region Human Resources Manager.

• Seized opportunities to expand volume of business, replace competitors, and catapult revenue.

Regional Leadership • Strategic Planning • Business Collaborating & Re-engineering • Market Expansions

Consultative & Solution Sales • World-Class Customer Service • Client Acquisition & Retention • B2B

Revenue Generation • Market Analysis • Policy & Ethics Enforcement • Talent Development • Goal Setting Performance Management • Benchmarking • Communications • Consensus Building • Problem Solving

PROFESSIONAL EXPERIENCE

GIBSON ASSOCIATES, Grand Prairie, Texas • 2011

Principal and Executive Recruiter. Job placement throughout the USA in vertical markets that include: Accounting; Business to Business; Engineering; Healthcare; Human Resources; Information Technology; Manufacturing; Sales; Software Development; and many others.

T-MOBILE USA, Frisco, Texas • 2008 – 2010

Senior Business Development Manager, Enterprise Business Sales (2010): Realized outstanding management of account portfolio involving Dallas, Texas and Arkansas region with focus on capture and optimization of high-value enterprise accounts.

• Transformed the image of company to prospects as a tier-one provider of enterprise wireless communications against perception as retail product and service provider.

• Positioned company for contract acquisition and closure with companies like Wal-Mart Stores, Inc., resulting in attainment of Master Service Agreement for multi-million dollar opportunity.

National Account Manager, Enterprise Business Sales (2008 – 2010): Achieved excellence through account acquisition, relationship management, and account expansions in enterprise accounts.

• Captured national accounts to include Wal-Mart Stores, Inc., State of Arkansas, Atmos Energy, Parkland Health and Hospital Systems, Brinker International, Yum Brands, Inc. and other Fortune 500 companies.

• Achievements and recognition in multiple national contracts signed during 2009.

• Quarterly national award and recognition for highest performance in 3Q10.

AT&T, INC., Dallas, Texas • 1995 – 2008

Senior Business Alignment Manager, Affiliate Business Group, Southwest Region (2007 – 2008): Demonstrated exceptional leadership through alignment of wireless and wireline sales teams following mergers of AT&T, BellSouth, and Cingular. Facilitated consistency among sales teams for two Regional Vice Presidents and their 18 Regional Sales Managers in territory of South and West Texas. Participated in improvement of customer experience with 1-team sales concept and approach to customer-centric sales.

• Focused performance in government, education, and medical markets in Southwest Region.

• Facilitated performance to 135% of quota in 2007.

Additional career highlights with AT&T include the following:

Region Mobility Sales Specialist, Enterprise Business Services, Southwest Region (2004 – 2007). Performed as subject matter expert for fixed mobile convergence, wireless LAN, WiFi, WiMax, and satellite solutions in support of six Sales Center Vice Presidents. Facilitated sales for disaster recovery solutions. Provided pre and post-sales support in advanced wireless solutions. Designed and executed wireless disaster recovery and business continuity solutions for the Texas Emergency Response Services, and delivered wireless solution for Texas Department of Transportation. Facilitated generation of more than $3.5M in new revenue during tenure. Attained the national rank of Top Regional Mobility Specialist in U.S.A for two consecutive months.

Regional Human Resources Manager, Business Services, Southwest Region (2000 – 2004). Met the challenge to catapult performance of South Texas market with recruitment, training, and consolidation of sales force, resulting in elevation of national ranking of last to No. 3 in U.S.A. within two years. Realized comparable transformation in Dallas market in 2003. Provided staff and property management in Texas, Oklahoma, Arizona, Utah, and Nevada to include enforcement of human resources policies and guidelines. Earned membership in Achiever’s Club and Gold Club. Served on the AT&T National Council of Human Resource Managers as advisor to executive leadership.

Corporate Network Sales Executive, Global Services (1999-2000). Managed the International, E-Commerce, and Call Center voice network services for largest corporate account in Global Markets Sales Center. Participated in the negotiation and attainment of new 5-year service agreement for all network and wireless services. Outperformed sales quotas to 205% as top regional performer.

Global Services Account Executive, Wireless Services (1998 – 1999). Performed acquisition and management of San Antonio, Texas accounts with focus on capture of business against established regional competitors. Entered or closed contract negotiations for 90% of assigned acquisition accounts. Earned Role Model Appraisal in 1999. Negotiated and contracted three-year wireless service agreement with USAA before moving to the CNSE position.

Sales & Market Manager, Wireless Services (1995 – 1998). Improved corporate and consumer sales in recently acquired North Texas market. Recruited and trained retail, corporate, and dealer sales channels of market. Negotiated and restructured marketing plans, provided innovative pricing, and expanded regional footprint. Orchestrated upgrade from analog wireless technology to TDMA Digital PCS service, resulting in attainment of competitive advantage. Escalated revenue by 30% while slashing market expenses by 40%. Secured customer nomination as Best Place to Buy Cellular in the region.

Additional positions include Senior Major Account Executive with McCaw Communications (1992-1995).

EDUCATION

B.Div., 98 Graduate Hours with Honors, Tennessee Temple University, Chattanooga, Tennessee

B.B.A., Northeast Louisiana University, Monroe, Louisiana

Diploma, Linguistics, Language Institute of Queretaro, Queretaro, Mexico

Graduate Studies, Linguistics, University of Guanajuato, Guanajuato, Mexico

TECHNICAL SKILLS

Salesforce.com

Professional Selling Skills

Target Account Selling

Miller Heiman

Data Network Certification

Microsoft Office Suite Professional

SOCIAL NETWORKS

www.linkedin.com/in/harrygibson/

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