Administrative Assistant/Customer Service

LYNN M. SANDERS

** **** *****

North Tonawanda, NY 14120

Home Phone 716-***-****

Cell Phone 716-***-****

**********@**********.***

OBJECTIVE/ SUMMARY:

Responsible, detail oriented hard worker with a strong work ethic seeks a full-time position with opportunities for advancement with a company that will benefit from my skills and abilities.

COMPUTER SOFTWARE/HARDWARE: SECRETARIAL SKILLS:

Lotus 1, 2, 3 & Wordstar Software Typing of 70 wpm

IBM Personal Computer Proofreading Outlook Express UPS Worldship/Worldwide Express

RDS job tracking and entry Filing

Data-General Computer Answering Phones

MS Word and Excel Keeping Records up-to-date

Printers Plus

KIP Blueprint Machine

EMPLOYMENT:

December 2010 – May 2011 INKY FINGERS PRINTING Kenmore, NY

Customer Service

• Answering phones and filing.

• Order Entry - Processed orders from faxes, emails and walk-ins.

• Invoicing, Shipping (Worldwide Express)

• Purchasing of Paper.

• Copy Blueprints/Copy Machine Duties.

• Reply to Email Requests.

• Job Quoting.

• Using Cash Register.

• Greeting Customers and provide the service required.

• Acquire new accounts for the company.

May 2010 – November 2010 MATRIX IMAGING SOLUTIONS Sanborn, NY

Customer Service

• Answering phones.

• Reply to Email Requests.

• Keep track of download of files-imported.

• Assist Programmers with any issues with customer’s files or questions.

• Setup of Inserts for a mailing and keep an inventory.

• Job Quoting.

• Shipping – UPS Worldship.

• Received Certification in Mail Piece Design.

February 1997 – July 2009 BCO INDUSTRIES OF WESTERN NY Tonawanda, NY

Customer Service/Sales Representative

• Ensured client satisfaction in delivery of products and services, including relationship building and resolution of all issues through direct interaction with client base and internal customers.

• Developed new accounts on a regular basis and promoted products and services; made cold calls and updated current customers on new products/services.

• Received orders from customers(via mail, email and faxes and processed their orders (order entry); processed EDI orders.

• Quoted and tracked jobs; made follow up call to customers.

• Trained for Billing Department and Assisted as a backup for the Billing Department.

• Shipped products via UPS Worldship online.

• Approved completed print jobs.

• Trained employees for Invoicing Department and Customer Service.

• Answer Phones.

• Filing.

• Reply to all Email Requests.

• Greet Customers and provide the service required.

• Handled online ordering system: Four 51.

ACHIEVEMENTS:

CareerTrack: Certificate of Attendance

“Dealing with Difficult People” (August 8, 2006)

Canisius College: The Center For Entrepreneurship

Certificate of completion “The Key / Effective Manager’s Program (December 1, 1998)

EDUCATION:

DEPEW HIGH SCHOOL - Depew, New York

Majored in math, business and secretarial

June 1984 received New York State Diploma

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