STEVEN RESUME 2

**** **** **** *****

CHARLOTTE, NC *****

704-***-**** (H)

704-***-**** (C)

******.***********@*****.***

STEVEN S. ROBERTSON

Objective: Responsible individual with experience in varied positions including Mailroom and File Management. Good communication and customer service skills. Noted for positive attitude in all situations. Very organized and detail-oriented. Highly effective in a fast-paced environment.

Experience:03/06/2001– 01/21/2008 CORESOURCE,INC. CHARLOTTE, NC 28217

MAILROOM/ FILE CLERK

•Accurately sorted incoming mail for distribution and dispatched outgoing mail

•Managed Unidentified Claims Mailbox (printing, matching, reject & mail to other locations) and inventory log for non-scanned claims

•Logged incoming certified mail, FEDEX, UPS and next day mailings

•Ensured incoming mail was distributed to employees mail box in an accurate and timely manner

•Prepared and accurately filed all processed claims in batch by group, date & processor

•Pulled claims when requested from Claims Department or Reinsurance personnel

•Scanned dental and hospital claims to insurance providers

•Participated in audits by pulling up to 5,000 high-dollar claim records for auditors and correctly refilling

•Maintained Cobra, Eligibility & Starmark mail log and submitted to Vice President to make sure mail charges were made to appropriate department

•Ordered kitchen supplies, office stationary, copier toner & requested maintenance for office equipment on a regular basis

•Ensured mailroom and work area remained clean and organized

08/17/1993- 09/16/2001 TACO BELL CHARLOTTE, NC 28216

PREP TRAINER

•Prepared food items for customers

•Trained new and current employees on sanitary guidelines, cash handling policies and food preparation

•Preformed food cost inventory and stocked store items for opening and closing of business

04/17/1997- 05/21/1999 STANLEY STEEMER CHARLOTTE, NC 28217

CHEMICAL TECHNICIAN

•Daily inventory report of products sold

•Inventoried and stocked cleaning chemicals and supplies

•Repaired and serviced equipment on service trucks

•Routine deliveries for office errands or vehicle breakdowns

•Light building maintenance and warehouse cleanup

•Organized company luncheons and meetings

02/15/1995- 04/19/1997 WACHOVIA, INC.CHARLOTTE, NC 28262

MAILROOM SUPERVISOR

•Training and development of new and current employees

•Sorted incoming mail for distribution

•Logged incoming certified mail, FEDEX, UPS & next day mailings

•Weekend mail deliveries to Post Office

•Calculated weekly production sheets and time cards

•Prepares boxes and packages for UPS and FEDEX shipments

Education: 08/1992- 05/1994 CENTRAL PIEDMONT COMMUNITY COLLEGE CHARLOTTE, NC 28208

•2-year coursework in Business Management

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