Customer Service Assistant

Barbara Joyce Jamieson

*** ****** ******* ***** ************, Tennessee 38017

901-***-**** ****.********@*****.***

Administrative assistant with extensive experience in administration demonstrates strong organizational and leadership skills; consistently accepts responsibilities beyond job description; works effectively under pressure and with minimal management direction. Displays strong interpersonal skills, accepts new challenges eagerly, works well in a fast-paced environment with multiple responsibilities, consistent record of flexibility reliability, dependability, accuracy, and a positive attitude.

SIGNIFICANT ACCCOMPLISHMENTS

• Recognized with two “Be the Best Awards” for outstanding performance with New York Life Insurance Company

• Known to have a commitment to quality and service excellence

• Highly motivated individual with years of experience in front office management and coordinating skills

PROFESSIONAL EXPERIENCE

Randstad Staffing 5050 Poplar Ave., Suite 1940 Memphis, Tn. 38157 2010

The following jobs were assigned to me by Randstad over a period of approximately 2 years with the most current listed first:

Regions Insurance Group 6000 Poplar Ave. Memphis, Tn. 38119. I assumed the position as their receptionist, handling their switchboard, opening and sorting mail, greeting the public, making coffee, and working effectively with all members of their organization. This position began 12/2/7/2011 and ended 12/30/2011.

Daymark Realty Advisors AKA Lenox Property Management 6745 Lenox Center Court Memphis, Tn. 38115. I assumed the position as their receptionist, used Microsoft Word, Excel, and Outlook to produce reports, processed service requests, paid bills, ordered supplies, and managed the calendar for specific events. Also answered their switchboard, opened, date stamped and distributed the mail. I was the primary assistant to Donna Palmer, Assistant Property Manager. This position lasted 3 months and ended 12/19/2011 when their employee returned from medical leave

Mallory Alexander Group 4294 Swinnea Rd. Memphis, Tn. 38118. I have worked for this company on 3 separate occasions, twice in 2011 and once in 2012. I assumed the position as their receptionist, answered their switchboard, greeted the public, signed for packages, opened, date stamped and sorted the mail.

Office Suites Plus 6000 Poplar Ave., Suite 250 Memphis, Tn. 38119. I worked for this company on 2 separated occasions in 2011 and reported to Gloria Carson. While there, I acted as their receptionist, answered the switchboard, opened and sorted mail, greeted their clients, and used Microsoft Word to process computer work.

Bryce Corporation 4505 Old Lamar Memphis, Tn. 38118. I assumed the position as their receptionist on 2 separate occasions in 2011. While there, my supervisor was Martha Babb. I answered their switchboard, opened and sorted the mail, and greeted the public. My last employment was in July of 2011.

True Temper Sport 8275 Tournament Dr. Memphis, Tn. 38125. I assumed the position as their receptionist, greeted the public, answered their switchboard, opened, sorted and delivered their mail to their employees, assisted with photocopying and scanning and other general office duties as needed. My employment there was in June of 2011.

Additional employers while working for Randstad can be obtained by contacting the local Randstad office.

Mortgage Investors Group 1000 Brookfield Rd. Memphis, Tn. 38119. 2009

Loan Officer Assistant – I was recruited from SunTrust to be a loan office assistant and worked with clients, ordered appraisals, ordered title work from attorneys, and obtained necessary documents for underwriting purposes. My primary responsibility was to assist with the closing of loans. This job ended due to the poor economy.

SunTrust Mortgage 7770 Poplar Germantown, Tn. 381**-****-****

Loan Office Assistant – I served as a loan officer assistant for 2 and sometimes 3 loan officers. I provided prompt, courteous, and professional service to prospective clients while using my computer skills. I also interacted with processors, attorneys, appraisers, and underwriters to facilitate loan closings. I left to go to work for Mortgage Investors.

Reeds Jewelers 4650 Merchants Park Cove Collierville, Tn. 380**-****-****

Sales Associate – Courteously greeted customers and efficiently processed transactions within a busy, fast-paced retail environment. Operated cash register, scanners, and computers to itemize and total customer purchases; collected payments and balanced the drawer at the end of each shift. Assisted with store stocking, floor-sets and the opening/closing procedure. My primary function was the sale of fine jewelry. My employment ended when I accepted the position with SunTrust Mortgage.

Finlay Fine Jewelry (located inside Macy’s) Memphis, Tn. 1999-2007

Sales Associate – Top sales associate known for quality customer service. Trusted with thousands of dollars in merchandise on a daily basis. Proficient in daily retail operation, including cash registers, scanners, and computers. Worked to enforce corporate loss prevention policies. In addition, I assisted with store stocking, floor-sets, and the opening/closing procedure. My primary function was the sale of fine jewelry. I left to begin working for Reeds Jewelers.

PRIOR POSITION

New York Life Insurance Company Memphis, Tn.

Senior Office Assistant

• Provided assistance to policyholders, agents, and managers

• Assisted with training of new agents as well as training new employees

• Prepared monthly reports, accounts payable, and office communications

• Handled confidential data and proprietary information, including the request for policy loans, withdrawals of dividends, cash surrenders, and processing new applications

• Assisted with receptionist duties including switchboard operation, meeting and greeting the public, and customer service

EDUCATION AND TRAINING

The University of Memphis, Memphis, Tn. – Completed over 120 hours of coursework in secondary education

SKILLS

Microsoft Word Receptionist/Scheduling

Microsoft Excel Correspondence/Reports

Microsoft Outlook Internet Research

Type 65 WMP Customer Relations

COMMUNITY INVOLVEMENT

Make A Wish Foundation 1780 Moriah Woods Blvd., Suite 10 Memphis, Tn. 38117

Volunteer Wish Granter – Acts as foundation representative at various promotion and fundraising events and works directly with the “Wish” children and their families to assist with fulfilling their wishes.

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