Customer Service Manager
Resume:
TIMOTHY LAMONT ROBINSON
Philadelphia, PA 19144
*******@***.***
PROFILE
Strategic manager with accomplished and demonstrated management skills to achieve corporate goals and objectives. Consistent career in cost reductions for funding of new venues and a dedication to customer satisfaction. Ability to maintain a work environment dedicated to reaching out to customers to solve their complaints in an expeditious manner.
FINANCE
•Produced annual and quarterly budgets as a way of controlling and reducing expenses. Conducted variance reporting between the actual and projected budget.
•Prepared financial reports in a timely fashion.
•Collaborated with upper management for a cost reduction plan to reduce overhead by 38% or $146,000. Consolidated current positions to absorb the workload.
•Purchased medical equipment for the company.
MANAGEMENT
•Strategic planning and marketing skills in leading, coaching and managing staff to achieve corporate goals.
•Provided leadership for three medical facilities. Made sure that all facilities complied with OSHA and DEA Regulations.
•Conducted training for employees in customer scheduling, testing, billing ICD-9, and reporting.
•Provided excellent customer service relationships with attorneys, physicians and insurance adjustors.
SKILLS
•Familiarity with Microsoft Office Word, Excel, Power Point and computerized charts.
•Analytical problem-solving skills.
•Strong customer service skills.
•College honor roll student.
•Team player and can work with all levels of management.
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