Work Experience:

*/**** – **/**** Benefits Practitioner, Pfizer, IBM Global Process Services, Philippines

• Continuous Improvement SPOC

• Reports Specialist

• has been involved in transition activities

- facilitated several calls with Pfizer Subject Matter experts (SMEs)

- created new Desktop Procedures (DTPs) for new processes

- updated Desktop Procedures (DTPs) to incorporate process updates

• responsible for processing and validating daily and ad hoc transactions (Other Benefits such as Educational Assistance, Adoption Assistance, Employment Verification, Unemployment Verification, Service Awards, National Merit Scholarship Program, etc)

• updated the Desktop Procedures (DTPs) used by the team in processing

• researched issues or incidences questioned by the client

• trained new practitioners

• represented team lead/representative in her absence

• attends meetings (client/company meetings)

• participated in Transition project (KTs, SCRT resource, created certification exam and trained other practitioners)

- Wyeth

- King Pharmaceuticals

3/2010- 6/2010 Benefits Practitioner, CVS, IBM Global Process Services, Philippines

• assisted CVS account during their Annual Enrollment

• done corrections and validated report

1/2009 - 12/2009 Benefits Practitioner, SME/SPOC for Kodak, IBM Global Process Services, Philippines

• processed benefits for Kodak (past/present) employees who died and their family/beneficiaries

• validated transactions processed by the team

• researched issues or incidences questioned by the client

• trained on-the-job trainees

• trained and gave exams to new practitioners

• attended meetings:

- weekly client meetings

- several IBM meetings

6/2008 – 12/2008 Reporting Analyst, Kodak, IBM Global Process Services, Philippines

• created, improved and updated KESC dashboard, consolidation of Weekly Employee Service (ES) Report or other reports needed by the clients/ client operations management (COM) team

• provided assistance which is not on my job role:

- tracking documents on our system (GIW);

- tracking and processing folders

- validated the system used by our contact center (Kin2KB)

Educational Background:

2004 – 2008 University of the Philippines – Baguio, Bachelor's degree

College Graduate/ BA Social Sciences (Major in Economics; Minor in Psychology)

Thesis Title: Perception and Coping Strategies of the Elderly in Baguio City on Communication Technology

2001 – 2004 St. Mary's College -QC, 2nd yr - 4th yr High School

Graduated with Diligence Award

2000 – 2001 Ste. Anne de Beaupre School, 1st yr High School

Key skills:

– can work individually

– a sense of teamwork and community

– fast learner

– has the ability to write and speak using both English and Filipino languages

– knowledgeable in SAP, Siebel, Sharepoint, and PeopleSoft

– computer Literate (Internet and Microsoft applications)

– critical thinking skill for qualitative and quantitative data

Trainings attended (c/o IBM Global Process Services, Philippines):

2008

New Hire Onboarding

Effective Business Writing

Customer Service Training

7 habits for highly effective people

Six Sigma (Apprentice)

2009

Advanced Excel Training

2010

Adapting to Change

2011

Problem Solving & Decision Making

Process Mastery (General Process, Compensation and Benefits)

Mandatory Access Management Education

Project Management Training

Conflict Management

Effective Presentation Skills 101 and 102

Bring it up

Yellow Belt Six Sigma Training

2012

Self Development Motivating Yourself to Perform

Effective Intercultural Relationships

Making Decisions Dynamically

Overcoming Organizational Negativity Negotiation

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