Continuous Improvement, Lean Manufacturing, Customer Service

David J. Lennertz

***** ******** ***** ****** ****, IL 60462

Home: 708-***-**** Cell: 708-***-****

*********@*******.***

SUMMARY

An operations professional with experience in the paint, coatings, film converting, and printing industry. Extensive experience and accountability in manufacturing management, and customer relations. A significant strength is managing chemical compounding, quality, printing, coating, and customer service functions in a lean manufacturing environment.

WORK EXPERIENCE

AVERY DENNISON, Performance Films Division, Schererville, IN 1988 – 2009

Customer Service Manager (2005 – 2009)

Led the customer service department in support of $100 million division. 6 customer service representatives were focused on over 200 Automotive and Non-Automotive customers in the global market.

• Led the development and implementation of a Kanban system of replenishment for 48 SKU’s with Honda Motor Company. Using forecasts of a 12 week production cycle, we were able to complete an ABC analysis, and implement a system of daily releases for 7th day delivery.

• Directed customer service Kaizan activities focused on shortening the order to cash cycle. We were able to reduce the order entry to shipment segment timing to 3 weeks from 6 weeks.

• Expedited customer complaint resolution. Working in conjunction with Quality and Finance representatives, we reduced 120 day average in 2007 to 30 days in 2008.

• Leveraged production experience to move the division towards 100% on time delivery to customer request. Focused the manufacturing team leads on customer request dates, manufacturing lead times, inventory utilization, and promised ship dates, and using a 2007 baseline of 71%, we were able to improve to 92% in 2008.

• Directed customer service efforts during the implementation of MFG PRO. Customer Service functions were complete and running 100% on day one of the change over.

• Initiated weekly forecast discussions with our customers for planning and inventory applications. This improved planning and inventory management resulting in a $3MM reduction of inventory from 2007 to 2008.

Dave Lennertz (H)708-***-**** © 708-***-**** *********@*******.***

Operations Team Leader (1995 – 2005) Managed multiple divisional maufacturing centers on a rotational basis. Responsible for cost center budgeting, production effectiveness, quality, and safety of 250 non-union production employees.

• Chemical compounding – 24/5 operation designed to produce chemical formulations for printing and coating operations. Focused on JIT, quality, inventory, and safety.

• Metalure Manufacturing – 24/5 operation designed to produce metallic pigmentation system for packaging printing. Focused on JIT, production effectiveness, quality metrics, and safety.

• Printing and Coating – 24/7 operation of high speed rotogravure printing, reverse roll coating and specialty coating applications. Focused on JIT, operational effectiveness, quality, maintenance, and safety.

• Laminating and Finishing – 24/7 operation of laminators, slitters, rewinders, and inspection machines. Focused on operational effectiveness, quality, scrap, cost, and safety.

Technical Sales and Service (1988 – 1995)

• First point of contact for quality issues, Automotive and Non Automotive applications.

• Escalated issues as needed and maintained communications with customer and technical teams.

• Optimized product performance and utilization.

• Diagnosed product deficiencies, resolved user issues, introduced new users to product capabilities.

Morton Chemical Corporation, Chicago, IL Technical sales and service.

Sun Chemical Corporation, GPI, Northlake, IL Formulating Chemist

Education

MS, Operations and Technology Management, Illinois Institute of Technology, Stuart School of Business, Chicago. IL

BS, Biology, Roosevelt University, Chicago, IL

Six Sigma Green Belt DuPont “STOP” certified instructor

OSHA 10 hour training course, “General Industrial Safety and Health”

Kaizan Breakthrough, TBM Consulting

Value Stream Mapping, 5S Breakthrough, World Class Service Excellence,

Enterprise Lean training for manufacturing.

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