Service Representative Customer Care

**** ******** **** ** *****: 313-***-****

Acworth, GA ****************@*****.***

LaShante' C. Kingsley

Objective To obtain a job fitting to my abilities & experience, while utilizing my obtained knowledge in a manner that is professional and beneficial to the surrounding environment.

Education Major: Music Industry Management, Jan 1999-May 2005

Ferris State University Big Rapids, Michigan

Related Courses: Principles of Advertising, Principles of Economics: 1&2, Principles of Marketing, Retail Promotion, Interdisciplinary Integrated Experience, Marketing Research, Retail Merchandising, Financial Management.

Professional Experience

Assistant Store Mgr 12/2010 - present

TitleMax Acworth, GA

• Explain/Assist customers with pawn titles

• Collections

• Bank Deposits/mail errands

Fraud Analyst I, 08/2009-8/2010

Bank of America Kennesaw GA

• Analyze debit card activity for fraud

• Investigate various types of fraud on customers acct

Customer Care Representative, 10/2008 – 08/2009

RYLA Teleservices Kennesaw, Georgia

• Assist customers with payments

• Assist customers with bill inquiries

Member Service Representative, 11/2006 - 09/2007

Digital Dialogue Taylor, Michigan

• Call Center rep for 200 Credit Unions;

• Processed loan applications;

• Assisted customers with account inquiries; and

• Ensured that customer care services were provided in a timely manner.

Skills & Competences

• Proficient in Microsoft Office Programs (Word, Excel, Outlook, PowerPoint, Internet Explorer,)

• High analytical thinking and problem solving capabilities.

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