Customer Service High School

Cheryl D. Bennett

**** ********** **** **** ********, TN 37721

865-***-**** Home/ 865-***-**** cell • **********@*****.***

Highlights

Possess highly effective communication skills and strong interpersonal skills to work effectively with a variety of constituents.

Abilities to plan manage and provide administrative support to staff fulfilling projects with budgets up to $750K.

Over ten years experience with blueprint reading, handling budgets and project updates and ensuring careful and timely completion of projects.

Successfully completed advanced coursework in Microsoft Excel and PowerPoint.

Exceptionally detail-oriented, organized and professional; able to work independently and with little supervision.

Possess strong finance skills as well as the ability to understand and respond to customer needs.

Recent Employment

Rocore Thermal Systems, Knoxville, Tennessee

Purchasing Clerk (May 2011 – September 2012)

Purchase raw materials for production of units.

Created blanket orders to various suppliers and vendors.

Requested quotes from vendors/suppliers.

Reviewed order confirmations of purchase orders sent in for accuracy.

Negotiate pricing to receive better costs.

Prepared purchase orders.

Set up vendors and suppliers in system.

Corrected orders if necessary for invoicing purposes.

Worked with Engineering team for various products.

Checked on orders for prompt delivery.

Data Entry.

Employment

Strategic Equipment & Supply Company, Knoxville, Tennessee

Buyer/Purchasing Agent/Administrator (April 1998 – November 2008)

Coordinated equipment installations nationwide for distributor of foodservice equipment, restaurant equipment and commercial kitchen appliances for restaurants, healthcare, hotels/motels, schools, churches and government institutions.

Attended contract meetings and reviewed contracts and blueprints; purchased items to fulfill contract bids and ensured timely fulfillment with proper equipment; managed inventory.

Wrote and prepared purchase orders; matched orders to vendor invoices for correct pricing and model numbers.

Arranged equipment training sessions and wrote specification books and operation manuals for equipment use.

Served as liaison between customers, contractors and management, handling up to 10 projects at any given time.

Coordinated over 100 vendors, discussing pricing, products and availability and ensuring timely delivery.

Prepared orders and ensured projects stay within budget; handled change orders and legal paperwork.

Assisted sales team of five with selection of equipment from vendors.

Made travel arrangements for up to three installers to fulfill orders, handling all trip details.

Analyzed operations results to discover more efficient ways to utilize resources.

Scheduled and coordinated meetings for departmental personnel.

Trained two other associates to handle administrative tasks.

Awarded Employee of the Quarter in 1999.

Previous Employment

Frantz, McConnell & Seymour, LLP, Knoxville, Tennessee

Legal Secretary/Law Clerk/Receptionist (September 1996 – February 1998)

Provided administrative support to law firm focusing on broad general, civil and commercial law, representing businesses, corporations, individuals and insurers.

Typed pleadings, set up appointments and depositions and provided high level customer service to clients.

Transcribed for four attorneys and tracked billable time for two attorneys.

Computer Skills & Software

Syteline

Microsoft Word Microsoft Dynamics NAC (formerly Navision) ERP Software

Microsoft Excel AutoQuotes

Microsoft Outlook I-Lore Tracking System

AS/400

Plotting equipment & Scanning equipment Adobe Acrobat

Education

Coursework, September 1985 – Spring 1990. Roane State Community College, Knoxville, Tennessee

Completed 70 quarter hours (46.6 semester hours) in Business Administration

Diploma, May 1985. Halls High School, Knoxville, Tennessee

Interests

Reading

Basketball

Tennis

Golf

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