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Manager Sales

Frisco, Texas, 75035, United States
$95,000 to $110,000
March 13, 2011

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Michael Robert Flanigan


***** ********* **** ******, ** Cell: 972-***-****


Over 17 years of experience in store delivery, retail, warehouse, logistics operations and distribution leadership, including both local and regional operations. Proven ability to dramatically increase productivity while decreasing both costs and losses. Adept at developing and implementing successful strategies, policies, and procedures. Exceptional relationship building skills; able to lead, motivate, train and develop successful operational and sales support teams. Familiar with all aspects of in-home and store delivery, warehouse, distribution, 3PL, P&L responsibility, union relations, and business operations, including project management, merchandising, and inventory control. Strong commitment to safety, customer satisfaction and merchandise quality.


Ceva Logistics, Lewisville, TX

Project Manager (2010-Present)

• Responsible for building relationships with and Verizon Wireless accounts in the state of Texas.

• Audit shipments from the Alcatel-Lucent Distribution Center to Verizon site warehouses, document, report findings and provide root cause analysis to the Ceva and Alcatel-Lucent executive leadership team.

• Initiate process improvement changes within the Alcatel-Lucent Distribution Center.

• Increase Customer Satisfaction through improved communication and enhanced process implementation.

Operations Manager

• Responsible for the day-to-day operations of the Installation Related Materials operation at the Alcatel-Lucent Distribution Center including 6 supervisors and 150 employees.

• Chair daily conference calls with the client and analyze KPI opportunities and process improvement initiatives.

• Develop and implement warehouse efficiencies through people, processes, procedures and equipment.

Exel Logistics, Flower Mound, TX

General Manager (2006-2009)

• Responsible for the day-to-day operations of a residential and retail store delivery service & cross dock facility of furniture, appliances and kitchen cabinetry.

• Manage overall P&L, service production, distribution and client care.

• 26% Gross Profit & $220,000 ahead of budget in 2008. Profited over $1.8 Million in a 3 year period.

• Exceeded customer’s expectations while being one of the top performing sites operationally in the country.

• Assist Regional Director with conducting weekly operational conference calls and reviewing KPI initiatives with GM’s in the region.

Marling’s Home Furnishings, Topeka, KS

General Manager (2003-2005)

• Responsible for the day-to-day sales operations of a 69-year-old home furnishings company.

• Inventory included Maytag appliances as well as Thomasville high end home furnishings.

• Employed 10 successful Driver/Helper teams as well as 2 management and 15 sales associates.

• Held accountable for the execution of all sales and profit objectives.


• Recruited, trained, encouraged and motivated associates to achieve sales and profitability goals.

• Performed all interviewing, hiring, coaching, mentoring and provided feedback for all sales staff.

Payless ShoeSource Distribution, Topeka, KS

Distribution Manager (2001-2003)

• Directed warehouse activities and operations for an 840,000 sq. ft. unionized distribution center.

• Led a distribution team of 7 salaried supervisors and 850 hourly union employees.


• Oversaw inventory of more than $60M in stock.

• Broke company productivity records in shipping 4.62M pair and receiving 4.69M pair in one week.

Operations Supervisor

• Directed operations for a team of 150 hourly union employees.


• Communicated department initiatives twice a day to team members to ensure consistent process flow.

• Formulated and established new management goals and employee incentive programs.

Payless ShoeSource, Detroit, MI

Training Supervisor (1996-2001)


• Decreased shrink from over $40K down to less than $3K and maintained less than .4% a year.

• Recruited, trained, coached, and developed over 30 successful store managers.

• Facilitated programs on Leadership, Team Building, Customer Service, Profitability, and Loss Prevention.

• Updated training programs, which created a motivating and enthusiastic selling experience.

Store Manager (1992-1996)


• Controlled shrink to less than .3% for 4 consecutive years.

• Coached, developed, motivated and provided feedback to team members.

• Responsible for stores visual presentation and execution of consistent merchandising.


Western Michigan University, Kalamazoo, MI

Leadership, Team Building, and Culture Shaping, Senn-Delaney

Time Management, Franklin Quest

Diversity Management, LTG Associates

Topeka Management Seminar & Teamworks, Payless ShoeSource

Kaizen and Lean Certification, Ceva Logistics


Manager of the Year (1995, 1996, and 1997)

Best People Development (1996, 1997, and 1998)

Productivity record of $200K better to plan (2002)

Over $1M in sales (1998, 1999, and 2000)

Unit Per Transaction Improvement (1996, 1997, 1998, and 2000)

Shrink Percent Improvement (1992 to 1995)


MS Office, Lotus Notes, AS400, SAP-Blue Planet, Outlook, Cheetah Routing Software

Michael R. Flanigan

Phone: 972-***-****


I have had the pleasure of working with so many wonderful people throughout my 18 year career. I am grateful to have a complete array of recommendations ranging from Executive Leadership, direct reports and my peers. Categories include: Distribution Center Operations, Supply Chain Management and Logistic Operations as well as Human Resources, Finance and Retail Operations. From their comments you will find a consistent leadership message and display of skill sets that has surfaced throughout my career:

Customer Service - Expense Control - Facility Management - Implementation

Operations Management - P&L Responsibility - Process Improvement

Project Management - Culture Shaping - Training & Development

Quality - Teamwork & Collaboration - Strategic Planning

Distribution Manager at Payless Shoe Source Distribution Center

“Mike is an out of the box thinker with a strong work ethic and a firm commitment to those that he works with. Mike was a very capable Distribution Manager with a strong background in store operations. He is honest and will stand-up for what he believes to be right. He has outstanding people skills being able to adapt his management style to any situation he may have with those that he leads. A great Leader.” May 26, 2009 James Wichern, Vice President at Payless Shoe Source Distribution Center

“Mike was always a positive influence and communicator with the General Warehouse Employees and his peers. Mike was a dynamo personality and motivator; you were always pumped up when he was around.” June 7, 2010 Angelic Borges, Operations Manager at Payless Shoe Source Distribution

“Mike is a very enthusiastic and energized person who takes great pride in his work. His outgoing personality gives him the ability to work with people at all levels.”

June 11, 2009 Bill Mulligan, Director of Merchandise Distribution at Payless Shoe Source

“Mike was an excellent manager at the Payless Distribution Center. He had excellent interpersonal skills and was a great motivator to the supervisors and workers. He was great at coaching and improving the quality of work of those who reported to him. Mike was a great person to work for.”

May 16, 2009 Ross Bielefeld, Operations Supervisor at Payless Shoe Source Distribution

“Mike brings passion to his job and leadership that engages his Team.”

May 21, 2009 Ike Brady, Human Resource Director - Global Supply Chain at Payless Shoe Source

“Mike is a great leader who really understands how to run a facility in the most profitable manner. During the time that I worked for Mike he provided great leadership, feedback when necessary, and the support that an Operations Team Leader needed to run the facility in the best possible way. He is a man of great character who will make the team around him better.”

May 9, 2009 Lee Nenstiel, Operations Supervisor at Payless Shoe Source Distribution

General Manager at Exel Logistics

“I had the pleasure of working with Mike while at Exel Direct. From the moment I was introduced I realized Mike had a success - oriented personality. Mike was very client and customer centric and he brought energy and vitality to the organization. Mike is a proven manager with high degree of ethics and character. I am confident in Mike's ability to deliver lasting contributions to the client, customer, and the organizations current and future objectives.”

May 21, 2009 Bob Walters, Vice President of Operations at Exel

“Mike is a consummate leader; he is committed to his customers, his associates and his business. He is someone you want to have on your team because you know that you can count on him to come through!” Additionally, Mike is very results driven and process oriented.”

June 23, 2008 Tracy Brown, Sr. Director of Operations at Exel

“Mike was one of my GM's at Exel Direct where he successfully demonstrated his financial and operational skills in a very challenging environment. His site consistently exceeded its financial and operational metrics along with achieving one of the highest levels of customer satisfaction within the organization. I would welcome the opportunity to work with Mike in the future.”

May 12, 2009 Oscar Broca, Director of Operations at Exel

“Mike Flanigan is a superb General Manager that is very knowledgeable and cognizant of every aspect of Logistic Operations. I would recommend Mike for any General Manager position or Director of Ops position within the Logistic industry or any other industry.”

May 26, 2009 Richard Jagger, Sr. Financial Analyst at Exel

Operations Manager at Ceva Logistics

“I had the opportunity to have Mike on my team for a short period of time, but during that time he really added value. He came into an operation that was in the start up stages and was experiencing many challenges. He was able to quickly get his arms around the operational requirements and put the necessary process changes in place. This allowed us to gain stability and a steady state environment much quicker.” August 11, 2010 Jay Ford, Sr. Director of Operations at Ceva Logistics

Training Supervisor at Payless Shoe Source

“Mike Flanigan managed the highest volume store in the city of Detroit. Not only did he reduce the shrink and increase sales and profits tremendously, he also developed an organization that enabled him to visit other stores in the District to improve their performance. Mike is a results oriented individual that does what's right for the business even though that may mean great personal sacrifices. My highest recommendation and thanks to Mike for Leading and succeeding in a very challenging environment.”

May 14, 2009 Jim Heaney, Manager of Transportation at Payless Shoe Source

“Mike is an inspiring leader who produced excellent results where ever we assigned him.”

May 22, 2009 Rick Strohmaier, Director of Retail Operations at Payless Shoe Source

General Manager at Marling’s Home Furnishings

“Mike was an excellent manager at Marling's. Very professional, and was respected by his employees. I would recommend him for any management position. Sincerely, Jon Anderson VP Marling's Home Furnishings.”

August 11, 2010 Jon Anderson, Vice President at Marling’s Home Furnishings

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