Medical Assistant Customer Service

Odalys J Diaz

**** ********* **

Riverview, FL **578

Phone: 401-***-****

************@*****.***

Objective

Certified Medical Assistant with strong medical office and customer service support knowledge. Seeking a Medical Assistant position with a growing company.

Ability Summary

• Proficient in Word, Excel, PowerPoint, Access and Caretracker software.

• Bilingual, fluent in Spanish and English

• Experience in taking patient vitals, and phlebotomy. Dedicated to helping others, sensitive and responsive to peoples' needs

• Self-motivated, cooperative team player, who is dependable and capable of multi-tasking

• Experience with Medical Office Procedures, Data Entry, Patient Records

• HIPAA & JCAHO Knowledge

• Able to work under pressure and deal with high traffic environments

Employment History

Office Clerk

04/2010 - 09/2010 Department of Transitional Assistance Taunton, MA

• Front desk duties, answered Incoming calls & transfer to appropriate parties and greeting clients and visitors

• Word Processing and data entry

• Maintained local office logs; Distribute incoming mail, faxes, memos; reports and other communication to appropriate staff

Intern

01/2010 - 03/2010 Mass Health Central File Unit East Taunton, MA

• Warehousing Inventory Management

• Shipping & Receiving

• Electronic Document Management

• Document Preparation and Imaging

• File/Document Management; Data entry; Indexing; Quality Control

Medical Assistant

03/2008 - 08/2009 Dr. Glenn Prescod Pawtucket, RI

• Managed front desk, scheduling, multi-line phone operation.

• Responsible for keeping care of the treatment rooms, records of the office patients, and instruments.

• Performed the routine work and examine the patients, check their pulse rate, blood pressure, give injections.

• Received bills and kept record of the transactions.

Medical Assistant Intern

11/2007 - 02/2008 Dr. Klibanoff Pawtucket, RI

• Took patients' vital signs

• Performed eye exams using various testing equipment

• Scheduled appointments

• Answered multi-lined phone system

• Data entry using Caretracker

Education and Training

Issuing Institution Qualification Course of Study

Lincoln Technical Institute Vocational School Certificate Medical Assistant

Community College of Rhode Island General Equivalency Degree (GED) General High School Curriculum

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