Customer Service Quality Assurance
Resume:
Patrice Sims
Marietta, GA 30060
Email: **********@*****.***
OBJECTIVE: To obtain a career in customer service that best utilizes my current skills and has advancement opportunities.
ACCOMPLISHMENTS/SKILLS:
Earned pins and a plaque for “WOW” customer service. Earned highest score (98%) in Quality Assurance for my department in the restaurant. Decreased alcohol wastes by 30% by eliminating the cause of loss. Promoted Unit Leader due to 35% increase in personal and unit sales.
• Typing: 60 wpm
• Windows 7/ Vista/XP
• MS Word, Excel, PowerPoint
• POS Touch screen System
• Computerized Cash Register
• Data Entry
EXPERIENCE:
N.A. Williams (Data Link) Acworth, GA January 2012-Present
Price shopper
Conduct and complete phone calls in call center enviroment for major auto retail companies. Maintain an average of 800 calls per week to meet company deadlines on a weekly basis. Utilize data of calls for pricing information for major auto retail companies.
Taco Mac, Inc. Austell, GA May 2011-January 2012
Server
Primary Responsibilities:
Provided dining service during dinner hours, managed3-8 table, handled customer relation and complaints, managed cash and card transactions before departure of service.
Golden Corral Oxford, AL Nov. 2010-March 2011
Baker
Primary Responsibilities:
Weighed, measured, mixed, baked, and displayed breads and pastries according to recipes. Assisted in production and preparation of bakery to during rush periods. Inspect food and serving areas to ensure food safety and food quality.
Avon Anniston, AL Oct. 2008-Oct. 2010
Unit Leader
Primary Responsibilities:
Launched home based business in retail. Supervised and mentored independent sales reps. Contacted customers, distributed books, sold beauty products and delivered orders.
Ruby Tuesday, Inc. Anniston, AL Nov. 2002-July 2008
Bar Manager
Primary Responsibilities:
Assisted management in inventory, and ordering of bar operations. Scheduling and training employees of bar policies, procedures, and local, state, and federal laws and guidelines. Served bar guests and tables simultaneously, prepared drinks operated a cash register, entered order in the POS system and printed bills for guests.
KFC Oxford, AL Sept. 1999-Oct. 2002
Shift Leader
Supervised 6-8 employees per shift. Performed tasks such as payroll, inventory, email, open/close store and shift reports and money management. Cooked, prepped, and substituted for other employees as needed.
EDUCATION:
Chattahoochee Technical College Medical Assisting August 2011
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