Customer Service Manager
Resume:
JAMIA S. JORDAN
Philadelphia PA, 19121
OBJECTIVE: To grow with the company, learn and reach a higher potential with the company.
EDUCATION:
Hope Charter High School Philadelphia, Pa June 2009
Community College of Philadelphia (Business Major) February 2010
EXPERIENCE:
Macys Retail February 2011- August 2011
Beauty Advisor
• Apply makeup to enhance ones inner beauty
• Select desired makeup shades from stock, or mix oil, grease and coloring in order to achieve specific color effects.
• Cleanse and tone the skin in order to prepare it for makeup application.
• Assess customers’ skin-type in order to ensure that make-up will not cause break-outs or skin irritations.
Census Bureau April 2010-August 2010
Enumerator
• Report results of statistical analyses, including information in the form of graphs, charts, and tables.
• Processing large amounts of data for statistical modeling and graphic analysis using questioneers.
• Identify relationships and trends in data, as well as any factors that could affect the results of research.
• Plan data collection methods for specific projects and determine the types and sizes of sample groups to be used.
Collins Family ShopRite July 2008- January 2010
Customer Service Associate
• Greet customers and ascertain what each customer wants or needs.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions.
Action Enterprise, Philadelphia, PA June 2006-August 2009
Receptionist (volunteer)
• Operate telephone switchboard to answer, screen, or forward calls, providing information or taking messages.
• Greet persons entering establishment.
• File and maintain records.
• Receive payment and record receipts for services.
SKILLS:
Proficient in Microsoft Office, Photoshop
Excellent presentation and communication skills
REFERENCES:
Nydera Coleman [coworker/friend] 215-***-****
Bob Jones [manager] 215-***-****
Jeannette Grubb [manager] 267-***-****
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