Dependable Dispatch and Administrative Assistant

Stella Jaime

***** **** ****** ***** • Peoria, AZ 85345 • 562-***-**** • ******@***.***

A Highly Dedicated Administrative and Dispatch Clerk with a Strong Background

Summary of Qualifications

w Extensive experience in administrative and managerial support.

w Proven to be flexible and adaptable in roles assigned. Learn quickly.

w Work well independently and in a team environment.

w Continually promoted to positions of increasing responsibility.

w Able to accurately type 60 – 70 words per minute.

w Dependable, loyal, diligent professional with a solid work ethic.

Professional Experience

AAA Member Services Co - Glendale, AZ

(Service Specialist - Dispatcher)

Worked in Call Center dispatched out emergency road service to tow truck stations. Multi-tasked as communicated by

radio and telephone in fast paced team environment call center. Used excellent customer service telephone

skills, pleasant voice and professional telephone etiquette. Used PC, Outlook, data input, used mapping

systems and made copies. Practiced perfect attendance.

Conditioned Air Mechanical - Phoenix, AZ

(Dispatcher)

Took customer service calls, used excellent customer service telephone skills, dispatched

HVAC technicians to repair and maintenance jobsites by radio. Used PC daily, batched time and

data input. Used MS Outlook and Excel, mapping systems, filed, faxed and made copies.

Relieved Receptionist duties.

Arnold Machinery Co - Phoenix, AZ

(Dispatcher - Material Handling Service Dept.)

Used excellent customer service skills as took service calls. Dispatched forklift mechanics to commercial

customers. Scheduled maintenance jobs. Type 70 wpm, A/R, billing, handled billing disputes with customers.

PC use, e-mail, mapping systems and created spreadsheets. Filed, faxed, worked independently and on my own

and in a team as well.

Verizon Telecommunications - Thousand Oaks, CA

(Service Clerk - Business Sales Office)

Answered incoming calls and took messages when necessary. Faxed and mailed various customer correspondence.

Renewed all logbooks on a yearly basis. In charge and trained in supply/mail room. Received and delivered

UPS packages. Maintained all copiers, serial numbers, model numbers, repair calls and supplies such as ink cartridges,

toners, copy paper, semi-conductors and drums for Hewlett Packard, Lexmark, Sharp, Panasonic, Lanier and

OKI copy and fax machines. Monitored inventory and placed orders as needed from Staples and Verizon stationery.

Utilized the online PC PEGS order system. Collected and distributed all outgoing and incoming mail. Ensured

postage was applied to US mail.

Toll Operator

Assisted Verizon/GTE customers calling "0" Operator.

Worked in Call Center placed emergency interruption calls, person to person, calling card calls, collect

and third party billing calls. Ensured excellent customer was provided to all customers.

Directory Assistance Operator

Worked in Call Center assisted GTE customers requesting telephone listings or addresses.

Selected Operator of the Month in February 1997 for excellent customer service skills.

Data Control Clerk

Input various telephone orders given by Special Services Representatives. Performed general

office duties, such as RDM (payroll input), filing and typing. Ordered and distributed office supplies.

Retrieved, distributed and collected incoming and outgoing mail.

General Clerk

Performed clerical and dispatch tasks including answering telephones, taking service calls,

assigning technicians to a jobsite, correspondence, filing, faxing and copying. Maintained confidential

personnel files. Earned GTE Safety Awards for 100% accident free

Education

Cerritos Community College, Cerritos, CA

Certificate in Office Professional - Intermediate Excel 1999

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