Quality Control Manager

Ted Bennett

**** ******** **** *******, ***** ***08 972-***-****

*********@*******.***

PROFILE

Extensive experience in general operations, production, supervisory management services

in Com, CD production, Scanning, Data Storage management, and warehousing

with revenues of 3 to 10 million. Knowledgeable in troubleshooting to component level,

Microsoft XP, desktop and telephone support. Experience in desktop and laptop repair.

Computer literate in various software (Word, Excel, Outlook). Ability to quickly and easily

learn and use new software applications.

Technical Skills

A+

Network+

PC Troubleshooting

Windows XP Professional

Microsoft Desktop Support

CCNA

Install anti-virus software

Set up email accounts

Routine maintenance on PC’s

Installation of DSL (High Speed Internet)

Able to rebuild PC’s

Set up of routers and wireless access points

Working knowledge of operating systems and hardware

Installation of peripheral devises

Customer Support

Education

CCI Training Center Dallas, TX 10/2009 – 02/2009

Computer Support Tech

WORK EXPERIENCE

Anacomp, Inc. Dallas, TX 3/1977 – 6/2008

Supervisor

Responsible for the day to day management and coordination of the production process for the data center. Provided leadership in overall production, duplication and distribution of data projects.

Selected, trained, motivated and evaluated the performance of staff associates.

Established priorities and developed production schedules.

Ensured all quality control standards and criteria were met to customer satisfaction.

Monitored the work schedule, production output and timeliness to guarantee a cost-effective, high quality service.

Acted as liaison with customer to ensure quality products were delivered.

Responded to questions and concerns, troubleshooting problems, and coordinated and implemented required changes.

Monitored and troubleshooted equipment and/or application problems that could have caused downtime or delays.

Researched and implemented corrective procedures to maintain production schedules.

Maintained all equipment to ensure maximum productivity on an on-going basis.

Performed equipment test runs and preventive maintenance.

Coordinated facility maintenance including HVAC, plumbing, electrical, and telecommunications.

Ted Bennett’s resume

Page 2

Anacomp, Inc. New York Cit, NY 3/1977 – 6/2008

Production Manager

Attained profitability of Metro Area through the management of profit and loss (P&L) responsibilities.

Developed business plans, disaster recovery plans, operational budgets and capacity plans for assigned center.

Prepared and analyzed monthly financial reports including forecasts and actual production revenues and expenses.

Selected, trained, motivated and evaluated the performance of associates.

Ensured customer application changes and production quality measures were properly completed in a timely manner.

Established and directed equipment maintenance procedures to ensure equipment was properly maintained, downtime reduced, life cycle is maximized and associate safety is guaranteed.

Managed fixed assets.

Assisted in evaluation of new business

Retail

Skillerns Drugs-1969-1974

Lowes Home Improvement-Present

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