Customer Service Administrative Assistant
Resume:
Yolanda Jackson
PO Box ***
Park Forest, Illinois 60466
********@*****.***
SUMMARY:
Business Administration Specialist and quick problem solver with fifteen years of administrative experience; over five years of management experience with excellent oral and written communication.
EDUCATION:
Elim Outreach Training Center, Homewood, IL
Dialysis Technician Certificate, February 2011
Alzheimer and Dementia Care Certificate, April 2011
Certified Nursing Assistant Certificate, May 2011
Phlebotomy Technician Certificate, September, 2011
Robert Morris University, Chicago, IL
Bachelor of Business Administration Degree, April, 2002
EMPLOYMENT HISTORY:
2011 to Present Providence Life Services, Certified Nursing Assistant South Holland, IL
Complete vitals, chart food and liquid intake, urine and bowel outputs, assist residents with dressing, feeding,transferring to and from bed or wheelchairs, keep rooms tidy by emptying trash and changing bed linens regularly,help with toileting needs such as bedridden residents with a bedpan, emptying catheter bags and help ambulatory residents to the restrooms when necessary, assist with personal hygiene activities such as bathing,shaving, brushing their hair or teeth and trimming of nails, when necessary inform nurses of pertinent information gathered about residents, conduct BGMs
2009 to 2010 Orion’s Mind, Program Manager, and Instructor Chicago, IL
Instructor – Energetically and effectively delivered the Orion’s Mind curriculum to students in grades K-8,
maintained, accurate attendance records, facilitated the retention of students in the program, effectively managed,classroom and student behavior, administered diagnostic student assessments, attend regular team meetings
Program Manager (PM) – Supervised the execution and delivery of program curriculum, assisted in the ongoing professional development of Instructors and served as a liaison between school administration and Orion’s Mind, worked directly with Instructors and Program Assistants and report directly to the Area Director and Assistant Area Director
2008 to 2009 James Mintz Group, Administrative Assistant (temp) Chicago, IL
Answered phone, typed letters, memos, copied and faxed documents, arranged outsource
mailing, scheduled travel arrangements, ordered office supplies, and filed documents
2002 to 2008 J.B. Hunt Transport Inc., Fleet Manager,/ Project Supervisor Chicago, IL
(2003 to 2008) Managed 40 truck drivers, completed accident and incident reviews, counseled drivers regarding safety rules and logs, processed manual payroll adjustments, pre-planned assignments on drivers, monitored their assignments, and conducted 90 day/annual reviews, contacted customers regarding pick-up and delivery appointments, attended unemployment hearings, processed drivers leave of absence request and passenger authorization form, counseled drivers regarding their performance, completed discipline forms, scheduled appointments for drivers’ DOT physical, processed suspensions and terminations, completed filing and data entry, and scheduled maintenance appointments for truck repair.
(2002 to 2003) Supervised day to day operations of three accounts, conducted monthly/quarterly meetings, and trained new hires of each account, managed driver turnover to meet account/divisional goals, met and exceeded customers expectations with prompt follow-ups during customer service issues, and ensured the timeliness and accuracy of payroll administration for all employees, hired and recruited account personnel
1999 to 2002 Sonnenschein, Nath & Rosenthal, Legal Assistant to the Administrator of Recruiting Chicago, IL
Typed correspondences, minutes, and other documents/materials, transcribed dictation, created flow charts and spreadsheets; entered data processing, including updating and maintaining databases; handled some customer service duties, contacted universities regarding job fairs, greeted clients, conducted office tours, assisted in planning of the firm’s social events; processed and maintained forms such as: interview evaluations, conflict checks, agency fee agreements, and check requests; assisted with telephones by answering telephones, maintaining switchboards and arranging conference calls; scheduled and maintained appointments, including interviews, trainings, tours, travel arrangements, coordinated schedules; sorted mail and maintained office supply inventory for recruiting department.
1997 to 1999 Boise Cascade Office Products at Reliable Corporation, Administrative Assistant to Director of Information Systems (A wholly owned subsidiary of Boise Cascade) Schaumburg, IL
Typed correspondences, transcribed dictations, scheduled appointments, arranged travel reservations, created flow charts, ordered offices supplies and office furniture for IS department, sorted mail, handled some departmental billing, provided support to Applications Development Manager, and Project Leaders, and back-up support to Technical Writers.
1993 to 1997 Westside Health Partnership, Administrative Assistant to the Chief Financial Officer Chicago, IL
Scheduled appointments, took minutes, maintained inventory of office supplies, typed letters, memos, answered telephones, provided support to Human Resource Manager’s Assistant, provided back-up support to Executive Director’s Assistant, prepared physician billings, check requests and maintained files, provided support to receptionist, and issued program information to clients.
PROFESSIONAL ABILITIES:
Computers: Word Processing: Microsoft Word, Excel, PowerPoint, Outlook, WordPerfect, Group Wise, Lotus Notes, Epic, Visio, Quickbase; AS400/ KEYBOARDING (60 wpm); SPEEDWRITING (75 wpm)
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