guest service representative

Silim Mayzoub

***-** *** ******

South Ozone Park, Queens, New York, 11420

Home: 718-***-**** / cell: 347- 325-5558

************@*******.***

Objective:

To provide efficient customer services with a high level of integrity and hospitality at all time. I am organized, self-motivated professional with excellent written verbal communication and decision-making skills. Strong attention to details, proactive, and keen ability to anticipate needs.

Experiences:

TMC Services, Inc., ISS FAC. SVC. 2010

• Williamsburg Charter High School, Believe High School Network, Brooklyn, Facilities and Services’ foreman.

John F Kennedy International Airport, ARAMARK FAC. SVC. 2010

• Terminal 4 facilities and services’ supervisor.

John F. Kennedy International Airport, ARAMARK FAC. SVC. 2009-2010

• Maintenance worker of the terminal 4.

Sprint Company Panama Republic of Panama 2008

Customer Services Representative

• Inbound calls in support of customer needs. Outbound calls to verify new order that appears in our system data base, and maintain our customers account safe and out of frauds.

Hotel & Resort Royal Decameron Panama. 2006-2007

Assistant Manager Guest Service

• Managed and resolve customers concerns and provide appropriate resolution and satisfaction

• Interact with the Casino, Security, Housekeeping, Bell Desk, Valet, Room Reservations and Concierge to evaluate and authorize proper compensation for guest inconveniences and all other hotel related issues

• Create, customize and modify daily scheduling for Guest Service depending on business needs.

• Provided training supervision and staff evaluation.

Education:

• AAS Degree in Computer Operations, Graduating 2012.

• High School Diploma, Republic of Panama, Graduated 2005.

Skills:

• Bilingual (English/Spanish), Window XP, Microsoft Office, Excel, Power Point.

Others courses:

• Foundation PRIDE of Panama Drugs Abuse and prevention. (Certificate)

• Factory of Elaboration of Communicational Strategies of Prevention. (Certificate)

• Factory of Preventive Education. (Certificate)

• Ministry of Education. Secondary School Venancio Paschal Fenosa. (Certificate)

• Participation in the National Student Meeting in Rights Human. (Certificate)

References: Available upon request.

Contact this candidate