Administrative Assistant Manager

Milagros Gonzalez

k5ar73@r.postjobfree.com

* ****** *****, **************, ** 22406 Home Phone 540-***-****

Cell Phone 703-***-****

Professional Experience

Administrative Assistant 06/2012-09/2012

Arlington County School (Food Services) Arlington, VA

Performed a wide range of Administrative support tasks as assigned to support the food program services, assisting school administration, school staff and parents with any questions or concerns

Served as receptionist; greeting all visitors, answers phones, distribute mail, respond promptly to email correspondences, faxing and payroll, purchase orders and track inventory

Prepare information and presentation and menu recipe packets as needed for the county public school

Organize and maintain files and review applications for parents applying for food services

Financial Counselor/Registrar 06/2011 -03/2012

Stafford Hospital • Stafford, VA

Interact with various levels of hospital staff and departmental customers providing quality customer care to resolve issues and ensure satisfaction

Interview patients as means to establish patient accounts and establish payable/receivables accounts

Ensure accuracy/successful completion of insurance forms by verifying information, eligibility, and plan coverage

Organize and maintain patient records, conduct research and managing projects as needed or directed

Prepare and monitor financial/budget spreadsheets for departmental leadership

Promptly respond to email correspondences form various departmental personnel in regards to hospital admissions/observation status and procedures, patient/staff surgeries and procedures for patients

Client Intake Worker 04/2010- 01/2011

City of Fredericksburg, DSS • Fredericksburg, VA

Reviewed and audited SNAP applications (Formerly known as Food Stamps) and Medicaid program

Conducted information requests and interviewed clients to determine program eligibility

Verified income prospective client income status per state guidelines using SPIDER, ADAPT SOL-Q, and VEC.

Assisted the city of Fredericksburg residents to ensure successful application completion

Assisted and supported various levels of staff with daily task or projects

Scheduled appointments for program eligibility specialists, create and file case records, transfer in/out cases

Administrative Assistant 03/2008-04/2010

Lisa King MD L.L.C. • Fredericksburg, VA

Performed various administrative duties including but not limited to; filing, faxing, phone system management, email correspondences, handled preparation of letters, memos, and referrals for patients who are referred

First point of contact for patients and visitors, handled FAQ’s, unique inquiries, and/or concerns from patient and staff

Responsible for handling preparation of letters, memos, and referrals for patients who are referred to outside specialist

Processed prior-authorizations for patients medical necessities (e.g. medications and medical supplies)

Administrative Assistant 08/2006-04/2007

Liberty Mutual Group, • Herndon, VA

Served as first point of contact to customers and visitors, handled FAQ’s, unique inquiries, and/or concerns and directed to appropriate staff personnel

Accurately processed payments due upon receipt. Supported staff and senior management with daily projects including completion for verification of all applications approvals, mortgage clause corrections/changes

Performed various administrative duties including but not limited to; filing, faxing, phone system management, email correspondences, handled preparation of letters, memos and spreadsheet reports

Legal Office Assistant 02/2002-07/2006

Law office of William Galarza Esq. • Bronx, NY

Served as Office Manager performing various clerical tasks including but not limited to; scheduling meetings, confirming appointments, processing account payable/receivables, processed business travel arrangements

Accurately filed and prepared legal documentations with court liaisons

Assisted attorney during clients court hearings and arraignments

Highly organized and conscientiously; entrusted by supervisor with clients confidential materials.

Legal Assistant 03/1999-02/2002

Law office of Michael Markowitz Esq. • New York, NY

Administrative and clerical duties included; answering phones, filing, faxing, planned interoffice consultation schedules i.e. email, postal mail, or via phone

Prepared and filed legal forms with state justice liaisons

Assisted attorney with legal projects and procedures with immigration & divorce proceedings

Met with clients to discuss personal case status and address any questions or concerns

Developed systems for billing clients, maintained and updated court proceedings.

Education

Julia Richman H.S., New York, NY- High School Diploma September/1991-June/1995

Lehman Community College, Bronx, NY- Associates Degree

August/1997-June/1999

Qualifications / Skills

Proficient in Microsoft Word, Excel, PowerPoint and Microsoft Outlook

Superior Administrative, Organizational and Time management skills

Experience in handling Confidential and Sensitive Documents

Bilingual in English/Spanish

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