Quality Assurance Customer Service

**** ****** ******

Philadelphia PA *****

Email: ********@*******.***

___________________________________________________________________________________ _____________________________Professional Summary_____________________________

Highly motivated Assistant Manager, most recently in the insurance field. Experience working with a team and as a team leader

____________________________________________________________________________________________________________Areas of Expertise________________________________

• Project management

• Quality assurance

• Client relations

• Typing 75 WPM

• Event management

• Data Entry

• Customer Service

• Organization

______________________________________________________________________________________________ ______ __Work Experience_______________________ ________ _

Assistant Manager - PDC Retrievals (Parameds.com), Kew Gardens NY Nov 2004-Dec 2010

Worked remotely with a large network of health insurance companies seeking client medical records, for purposes of filing new claims or submitting applications.

• Completed special release HIPAA forms, assuring that state requirements were met

• Supervised and trained Client Callers to ensure that they were contacting clients to obtain necessary information and client signatures

• Logged and tracked incoming and outgoing forms through Citrix database

• Compiled resource library of HIPAA forms specific to medical facilities which required contacting facilities and internet research

• Performed quality assurance checks periodically to advise employees of their individual progress

• Mentored new hires to ensure confidence and ability in their new positions

Counselor - Discovery Seminars, Jerusalem Israel Jul 2001-Oct 2004

Organized classes for men and women interested in learning more about their religious heritage.

• Recruited and enrolled participants of seminar

• Set up the room with refreshments and all necessary seminar paperwork

• Assisted participants with filling out required paperwork

• Collected and organized paperwork for future data entry

• Floated around the room between classes to make sure that all participants were comfortable and well taken care of, both physically and emotionally.

Professional Actor/Promotional Model - Pennsylvania, New York, New Jersey, California, Jerusalem

Performed in numerous plays and movies – professional acting resume available upon request.Was hired for countless promotional jobs requiring outgoing, upbeat personality.

_______________________________________________________________________________________________________________Education____________________________________

West Chester University 1990-1994

West Chester, PA, USA

Communications Studies

Bachelors

Deans List, Spring 1991-Spring 1994

Graduated Magna Cum Laude

Professional Affiliations

Phi Sigma Pi National Honor Fraternity

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