Manager Customer Service

LUIS L. RAMOS

**-** ****** ** ******* TX ***** Home- 713- 673-1258 Mobil - 347-***-****

Email - **********@*****.***

SUMMARY OF QUALIFICATIONS:

• Experienced Distributions and Operations Management with Solid communication and problem-solving skills

• Developed and implemented money-saving procedures to track inventory

• Hired, supervised, trained, and evaluated staff performance

• Excellent interpersonal, organizational, communication skills

• Computer skills: Microsoft Office, Excel. Retalix, SAP, Cognos and AS400

• Experienced working/Managing under a union environment

• Fluent in English and Spanish; Valid Class ‘D’ Driver’s License

• Knowledge of domestic freight inbound and outbound procedures

• Vast knowledge of logistics and supply chain management, including importation, transportation, distribution, warehouse operations and customer service

PROFESSIONAL EXPERIENCE

NEBRASKALAND (Meat Distributor) New York, NY Nov 2009 – Sept 2010

Operations manager

• Developed warehouse work schedules, Supervised and motivated a team of 40 warehouse Associates

• Reduced product theft and improved costumer service.

• Managed all aspects of QC (quality control) and warehouse safety program.

• Helped implement (Vocollect) Voice picking System

• Analyzed current production to make recommendations to improve on expense and cost control

• Developed strategic product picking route to protect the integrity of the products before and during delivery..

Fresh Direct, Long Island City, NY Aug 2007- Nov 2009 Operations Manager

• Supervised 180 associate and 3 salaried Supervisors in sorting and packing operation

• Coordinated work flow to meet dispatch schedule, conducted safety and operation meetings. Reduced damaged items by 28 percent

• Completed daily and weekly production reports

• Improved quality control system and distribution process to better serve customers

• Controlled and met weekly budget

PFG - Performance Food Group, Richmond, VA June 2006- July 2007

Warehouse Supervisor

• Coordinated distribution of products in a 450,000 Square feet facility

• Supervised Staff of 120 Associates /selectors in Cooler, Dry and Freezer area

• Reduced indirect time by 28 percent, Overtime by 80 percent

• Trained and conducted safety meeting, Enforced OSHA and USDA regulations

• Allocated items around warehouse to reduce associate travel time which dramatically reduce over time.

• Created and maximized space in warehouse for receiving crew

• Met production quotas while maintaining a safe work environment

• Completed daily and weekly production reports

The New York Public Library, New York, NY Sept 1998 - May 2006 Fleet and Distributions, Operations Manager

• Coordinated preventive maintenance and repairs of 62 trucks and cargo vans

• Oversaw annual budget of $400,000; Established vendor accounts

• Conducted driver’s safety training, Supervised staff of 16

• Coordinated distribution of books, equipment, supplies, furniture and computers to 84 branches in Manhattan, Bronx, Staten Island and Long Island

• Implemented bar code system and Global Tracking System for vehicles to keep more effective inventory record

• Extensive knowledge of FedEx, UPS, DHL, and other courier systems

• Supervised and trained staff in shipping procedures. .

EDUCATION

John J. College of Criminal Justice, New York, NY

Associate Degree -Major: Criminal Justice

Martin Luther King High School, New York, NY

Diploma received

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