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Quality Manager

ME, 04210
August 28, 2012

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*** ****** ***, ******, ***** *4210 ph: H:207-***-****/M:207-***-****



A leadership position within a customer focused, goal driven, company, where my knowledge of customer program requirements, quality systems, process development and team utilization will work together to improve product throughput and the bottom line.


An accomplished leader of Quality Assurance Management, Customer Satisfaction, and ISO9000 / TS16949 principles. Understanding of all aspects of risk, including how to assess and manage potential setbacks. A hands-on manager who will utilize the team and dive into processes with a goal to discover root causes, eliminate defects, increase productivity, and implement change through standard work and training. Quality Project Management including; defining a strategic plan based on input from key stakeholders, risk identification, schedule attainment and budgets. Providing leadership to build high-producing, engaged teams through the course of the project. Plan and manage day-to-day activities, budget and timelines while ensuring quality products and processes are stabilized and conforming.


Quality Manager

Formed Fiber Technologies – Auburn, ME Oct. 2010 – Aug. 2012

Maintain the daily plant activities of a Tier One automotive trunk trim supplier registered to both TS16949 and ISO14001 quality systems. Internal and external quality liaison for issues pertaining to the product and process. Interact with all levels of company to develop new and improve current processes as part of the corporate initiatives to drive quality down to lowest levels. Represent company at customer sites for new launch and changes.

Quality Manager

Western Industries’ Engineered Products Group – Watertown, WI Oct 2009 – Nov. 2010

ISO registered manufacturer of home appliances and off-road vehicle grill screens. Electro mechanical assemblies, welding, metal stamping, fabrication and painting. Complete appliance offerings included cooking (induction, gas, radiant), warming, ventilation (up & down), and laundry accessory products for both the residential and commercial appliance market segments. Engineering solutions for OEM’s in the insulation, lawn/garden and power generation industries.

Quality Leader – Quality Systems Manager – Wisconsin Plant

Supplier Quality Improvement Manager – Customer Quality Assurance Manager – Charleston, SC Plants

Cummins Turbochargers (SC) and Cummins Emission Systems (WI) Oct. 2005 – Aug. 2009

SC - Machined castings, mechanical assembly and testing of turbochargers. Direct the incoming inspection and service/repair groups. Evaluate customer complaints and implement containment activities to prevent similar production escapes. Develop planning activities to support new product and identify potential risks with APQP Team. Integrate Plant Quality, Supplier Quality and Commodity groups to support on time customer deliverables. WI - Sheet metal fabrication of custom emission products. Upgrade ISO9001 to TS16949 and maintain ISO14001 quality system. Mentor/senior auditor for other Cummins sites in South Africa and United Kingdom in their pursuit of TS16949 registration.

Senior Quality Engineer/Systems Specialist

Vibracoustic North America - Freudenberg-NOK, Manchester, NH May 2004 – Sept. 2005

ISO9001:2000 and TS16949 Lead Quality System Auditor, SSGB trained. Prepare new product introduction packages for Ford and Daimler Chrysler bonded piston seals, elastomeric brake components and molded vibration dampeners. Monitor and close customer complaints. Utilize AIAG Core Tools. Participate in Kaizen events. Review and streamline process flows. Train manufacturing and quality auditors. Engage teams in problem solving and continuous improvement tools. Quality liaison to Tier I and Tier II automotive customers.

Senior Lead Quality Systems Assessor/Auditor 1997 - 2004

Standards Australia International Inc., Quality Registrars, Bridgewater, NJ / Lloyds Quality Registrar, Houston, TX

NSAI, Inc. - National Standards Authority of Ireland, Nashua, NH / BSI/KPMG Quality Registrars, Short Hills, NJ

Manage and analyze business needs of customers pursuing ISO/EMS/TL registration. Develop certification audit plans, review corrective action responses, and monitor business performance to international standards. Pursue new sales opportunities for the business through strong relationship management. Deliver audit finding reports to Top Management. Manage certification


requirements for over 200 clients in North America. Provide QMS transition training. Perform sales presentations at client sites and trade shows. Train and mentor new auditors.

Quality Engineer- Beede Electrical Instruments, Northfield, NH 1995-1997

Tier Two Dashboard gauge manufacturer. PCB, testing, assembly

Quality Manager - Howes Engineering & Machining Co., Franklin, MA 1993-1995

Contract CNC machine shop providing specialty products for the Medical, Aerospace and Water Filtration Industries.

Supplier Quality Assurance Supervisor- MKS Instruments Co., Andover, MA 1987-1993

Incoming quality control of products related to air and pressure flow, gas analysis, vacuum and pressure instruments for process measurement and control. Supplier NPI, design and procurement of machined valve bodies, painted face panels and PCB assemblies.

Incoming Inspection Supervisor – Teradyne Inc., Boston, MA 1983-1987

OEM ATE equipment manufacturer utilizing multi-layer PCB assemblies, electro-mechanical components and sheet metal cabinetry.


American Society for Quality: Certified Quality Auditor; Certified Quality Technician; Certified Mechanical Inspector

Registrar Accreditation Board - Quality Systems Lead Auditor – 8 years

Senior ASQ Member; member since 1984

ASQ Executive Board member – Worcester, MA Section 110

Automotive Industry Action Group - Core Tools trained

Qualified ISO14000 Auditor (environmental)

TS16949:2002 Auditor (automotive)

Six Sigma Green Belt Certification 2004, Kiazen Team Lead

ASQ Certified Auditor Review Instructor

TS9000 Standards Development Committee Member

Past Board Member – Bicycle Federation of Wisconsin

Board Member – Bicycle Coalition of Maine

Member of Lewiston/Auburn Bicycle and Pedestrian Committee


2004-2006 Kennedy Western University, Wyoming Web Based Education; BS in Quality Control/Assurance (3 courses remaining)

1993-1995 Quinsigamond College, Worcester, MA – Work Related courses in Statistics, Train-the-Trainer

1990-1992 Hesser Business College, Nashua, NH – Small Business Management Requirements

1983-1985 Northeastern University, Boston, MA – Mechanical Engineering Major


Quality system evaluations on the business systems of over 200 clients ranging from Fortune 2000 to Fortune 50 companies in North America and Europe. I reviewed processes and associated documentation, verified conformance to standards, and documented the results. Presented findings and offered proven alternatives to the top management.

Result: Enabled companies to maintain their quality status, improve product development and eliminate waste. Implement accountability and improve process capability and customer satisfaction.

Development of a Supplier Quality Program within the incoming inspection department of a $1B manufacturer of semiconductor test equipment. The inspection queue was characterized by: significant backlogs, poor quality, and constant scheduling interruptions. Utilized a cross-functional team, including key suppliers, to redefine the process, and develop effective communication within the entire supply chain. Engineering updated specifications, suppliers built to realistic tolerances, and quality reduced inspection times and implement ship-to-stock programs.

Result: Saved over $1.2M for the quality budget in its first 2 years of implementation.

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