Project Manager Software
Resume:
Sinead Murphy Resume **** Heron Way, Palo Alto, CA 94303
email : k4w57a@r.postjobfree.com Mobile: +1-650-***-****
Profile
IT professional with over 16 years experience on many engagements across Program Management, Support and Consultancy, IT Operations and Security. Worked with many different companies including US multinationals Digital and Compaq. A strong leader with the technical and managerial experience to drive large scale IT Projects and lead IT Departments successfully and to budget.
Professional Experience
Jan ‘08 – Present
Head of IT Security and IT Operations Manager, FAS (Ireland’s Training and Employment Authority)
• Led IT Security for 2000 users across 90 sites throughout Ireland with a customer base of 150K+
• Budget owner for all IT Programs with a budget of USD $5.5M
• Drove implementation of HR System with Disaster Recovery element throughout organisation.
• Managed and implemented a DLP solution for over 1000 users.
• Led the IT Support Help Desk, and own escalations where needed.
• Owned vendor selection and negotiation of over 20 suppliers of hardware, software and services to the IT Operations and Security functions. Negotiated 3 year contract with 30% discount.
• Set the IT Operations 12-24 month Strategy, and owned the successful execution
• Manage a team of ten – 6 IT Specialist and 4 IT Generalists. Report directly to IT Director.
Feb ‘04 – Jan ‘08
Head of IT Security, FAS (Ireland’s Training and Employment Authority)
• Pioneering role to FAS, taking accountability for the smooth and secure operation of FAS IT systems,
• Designed all IT policies and partnered with HR and legal counsel to institutionalise them.
• Responsible for identifying trends in IT Security
• Delivered Disaster Recovery site in a remote location.
• Implemented McAfee EPolicy Orchestrator Anti-Virus Software Suite to over 2000 users.
• Managed and implemented a DLP solution to over 600 laptop users.
• Directed network penetration tests with external vendor specialists.
• Managed a team of 3 IT Security Specialists.
Oct ’02 – Feb ’04.
IT Security Manager (Secure Hosting), Baltimore Technologies (Internet Security Firm Specialising in PKI)
• Managed the Secure Hosting site which provided secure hosting services for many high profile companies
• Responsible for ensuring the site maintained its BS7799 accreditation (now ISO27001- code of practice for information security management).
• Responsible for liaising with external auditors during compliance visits.
• Accountable for sanctioning all work on the hosting area and auditing the work of the Systems Administrators.
• Gained exposure to managing a world-class hosting site and the duties of the system administrators.
• Managed a team of 2 IT Systems Administrators
Feb ’01 – Oct ’02.
IT Systems Administrator (Secure Hosting), Baltimore Technologies (Internet Security Firm Specialising in PKI)
• Performed operating system and hardware builds
• Responsible for server management and administration
• Compile and update documentation to maintain accreditation with BS7799 (now ISO27001 - code of practice for information security management).
• Part of the Disaster Recovery team for customers.
• Primarily technical role, involving advanced knowledge of PKI
• Integral to ensuring the physical and information security of the site.
Jun ’00 – Feb ’01:
Technical Consultant, GlaxoSmithKline Plc
• Responsible for providing on site and telephone support on Health One Medical Software throughout Ireland
• Responsible for carrying out demonstrations of software on customer sites.
• Project manager responsible for implementing new systems and training users.
• Worked in a team of 2 people.
May ’99 – Jun ’00:
IT Team Leader, Compaq Ireland.
• Managed a team of 18 people including helpdesk analysts and deskside support staff
• Site lead located on Clients site. Client was a market leading telco.
• Pioneered KPI for the site providing data to the client at weekly performance discussions
• Contract worth €15,000 000 was renewed for 5 years as a result of my service level data provided to the client.
Aug ’98 – May ’99:
Senior Helpdesk Analyst, Compaq Ireland.
• Managed a team of 6 helpdesk analysts supporting a client’s user base. Client was a large banking institute.
• Responsible for all helpdesk escalation calls through to resolution.
• Mentor for helpdesk analysts on all technical matters.
Feb ’98 – Aug ’98:
Helpdesk Analyst, Compaq Ireland.
• Providing telephone technical support to the client’s user base. Client was a large banking institute.
• Manage call queue through to resolution or escalation.
• Worked in a team of 6.
Feb ’97 – Feb ’98:
Helpdesk Analyst, BCL Limited. (Boutique IT consultancy to the Legal profession).
• Providing technical support to customers via telephone and onsite throughout Ireland.
• Responsible for carrying out demonstrations of software on customer sites.
• Project manager responsible for implementing new systems and training users.
Jun ’96 – Feb ’97:
Accounts Administrator, Audiotek Limited. (Electronics Retailer).
• Responsible for accounts data entry.
• Responsible for documenting all new quotes for Sales department.
(2.0) Education:
2011: Manager of Risk Practitioner. Awarded by APMG International
2010: Certified Risk Manager ISO 27005. Awarded by Veridion Inc
2009: Diploma in Management. Awarded a 2:1 from University of Limerick (UL), Ireland
2003: JEB Teachers Diploma in Information Technology
2001: Sun Solaris Certified Systems Administration 1
2000: Microsoft Certified Systems Engineer (MCSE) (Windows NT)
1998: Certified Novell Administrator
1996: BA (Hons) Business Information Management. Awarded a 2.1 from Glamorgan University, Wales.
(3.0) Other Relevant Information:
(3.1) FAS Credit Union: Member of the Board from 2005-2011. Secretary from ‘08-‘11. Membership committee ‘08-‘11.
(3.2) Irish Information Security Forum: Sit on the forum representing FAS.
(3.3) Vendor Relationships: Built a strong network with vendors like: HP, McAfee, Symantec, Microsoft, and Resellers within Ireland including: Ward Solutions, Sabeo, Micromail, Caveo Systems, Topsec Technologies.
(3.4) Technical Proficiency
McAfee Epolicy Orchestrator Anti-virus deployment software & DLP software
Microsoft Exchange E-Mail Software
McAfee Endpoint Encryption Encryption Software
Web Marshal Internet Filtering Software
Ghost Cloning Software
HP Data Protector Backup Software
Backupexec Backup Software
Microsoft (SSCM) Systems Management Software
Symantec Storage Foundation Online Storage Management Software
Symantec E-Vault Document Archiving Software
Cisco VPN Concentrator VPN
Cisco Routers and Switches Networking Hardware
Juniper Firewall Firewall Hardware
Windows NT/2000/XP/2003/7/2008 Microsoft Operating Systems
Sun Solaris Sun Operating System
Mac OS Apple Operating System
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