Customer Service

Location:

Posted:

December 11, 2010

Mike Martin

Tempe, AZ 85282

*************@*****.***

OBJECTIVE: To secure a position as a Sales or CSR Associate

SUMMARY OF QUALIFICATIONS

Over 10 years of experience working in a diverse sales and customer service environment.

Maintained excellent customer service skills, with a proven record as a problem solver.

Skilled in all areas of order processing.

Hardworking, energetic, professional, and recognized for assuming additional responsibilities.

PROFESSIONAL EXPERIENCE

Convergys Customer Management Contract Call Center for AT&T Cellular Wireless Lake Mary, Fl

6/2006-4/2010

Offered customers cell phone troubleshooting solutions.

Provided customers with billing explanations in detail to resolve billing

charge issues.

Explained cell phone product model offerings with price comparisons.

Evaluated current voice plans and recommended changes as needed.

Upgraded customers with new phones and extended their 2 year contracts.

Attempted to resolve all calls on a first call resolution basis.

Traveled: 8/2004-5/2006

Summit Ordering Systems Monterey, CA

8/2000-5/2004

Began my Business to Business Sales position, marketing Automotive Management software

solutions.

Initiated business to business cold calling campaigns for the Automotive Repair Industry.

Responsible for improving sales and implementing software enhancement recommendations.

Became an Independent Sales Rep for this company on a commission basis only.

Provided Sales and Marketing support to enhance customer service.

Expanded the software leasing program to increase long term revenue.

EDUCATION

Associate of Economics Degree

COMPUTER SKILLS

Microsoft Office

Goldmine