Sr. System Administrator
Resume:
ANTHONY HIPOL
Pomona, California 91766
*******.*********@*****.*** / 909-***-****
PROFILE
Network /Application / System Administration ~ Technical Support ~ Strategic Planning
Accomplished Professional with expertise leading application, networking, and system administration functions to achieve corporate goals. Skilled at managing system design, development, deployment, and maintenance efforts with proven success leveraging technology to enhance business operations. Recognized for achievement with the ability to manage multiple projects simultaneously completing each within time and budget parameters. Success in optimizing system performance, maintaining application functionality, and ensuring network integrity. Skilled at fostering strong business relationships with external partners, vendors, and clients. A respected leader, team player, and solution provider; dedicated to surpassing objectives.
PROFESSIONAL EXPERIENCE
ST. JOSEPH HEALTH SYSTEMS (SJHS), Orange, California (2007 – 2009)
Applications Administrator
Provided application support to 7,000+ users across 10 SJHS hospitals by identifying and resolving Staff Scheduling, Kronos, Visionware, and Canopy issues in a timely and accurate manner. Recommended effective solutions to maintain seamless operations.
* Managed central data table set-up and maintenance, including defining both interface parameters and settings
* Built strong working relationships with RM system vendors and IT resources to handle system operations, security, user administration, data loading, interface, maintenance issues, and client support tickets.
* Spearheaded performance improvement by monitoring and troubleshooting automated processes, table loading, and application interfaces for Kronos Time and Attendance, PeopleSoft, and Meditech applications.
* Teamed with cross-functional staff to review, test, and implement system upgrades and patches; modified and updated application tables and interfaces as warranted and documented upgrade and patch processes and results.
* Generated and distributed error reports to Business Analysts and super-users to support error resolution.
* Led process improvement efforts by compiling system operator maintenance documentation detailing policies, procedures, and instructions while serving as the primary resource in drafting training documentation.
* Led professional development programs for super- and end-users detailing new processes and functionality; conducted system administrator training ensuring an understanding of operations and protocols.
* Enhanced RM report development by writing, maintaining, and supporting reports and queries while developing standard reports to meet ongoing client needs.
* Cultivated and fostered strong partnerships with third-party partners and stakeholders; made process and customer service improvement recommendations and developed innovative solutions ensuring operating objectives were met.
* Supported the decision-making process by ensuring all data and reports were available for business unit and senior management personnel.
CTG HEALTHCARE SOLUTIONS, Cincinnati, Ohio (2005 - 2007)
Systems Administrator Consultant
Provided consultative guidance and support to maintain optimal performance and functionality standards while supporting efficient operations for client enterprises. Troubleshot, researched, and resolved problems; monitored escalated issues; and documented defects.
* Administered and supported the Res-Q Staff Scheduling and Productivity application maintaining seamless operations and enterprise-wide functionality.
* Worked with users, vendor support, and hardware technicians to monitor, enhance, and configure a staff scheduling and productivity reporting application used enterprise-wide for SJHS hospitals and ministries.
* Executed security audits on computer systems ensuring compliance with established information system security policies, including California State Identify Theft laws and HIPAA regulations.
* Optimized system performance by assessing operations and performing system administration and resource management tasks on Res-Q systems; upgraded OS, hardware, and software to improve reliability.
* Collaborated with SJHS training staff to develop and conduct detailed user training courses ensuring an understanding of designated modules.
* Developed estimates, planned, and scheduled required resources to handle small- and large-scale software upgrades while enforcing all application change control and migration strategy policies.
* Oversaw application patch, security updates, release development, test, and production system installations; configured the enterprise-wide resource management and scheduling software application ensuring integrity.
* Created and maintained all system documentation to support efficient usage and troubleshooting.
INTERDENT, INC., El Segundo, California (1999 - 2005)
Network and Systems Administrator (2003 – 2005)
Team Leader, Helpdesk Analyst (2001 – 2003)
Helpdesk Analyst (1999 – 2001)
Developed technical application and desktop solutions ensuring workflow continuity was maintained across 75+ operating locations while holding full accountability for hardware, software, and end-user support on 250+ computers.
* Enhanced business operations by improving the accuracy of server administration, project, and disaster recovery system documentation.
* Reduced costs 15% by providing technical support for software and hardware, defining solutions, and negotiating purchases.
* Cut cycle time installation delays 26 days by working with vendors to effectively coordinate project schedules.
* Recognized for consistent achievement and success by both internal staff and external clients staff for superior support and proactive approach to defining solutions.
* Received fast-track career promotions for exemplary performance promoted to Team Leader, Helpdesk Analyst in two years and to Network and Systems Administrator after two years.
A. RUDIN DESIGNS, Los Angeles, California (1992 - 1999)
Systems Support Analyst
Led system support analyst functions, including the coordination, installation, maintenance, and troubleshooting of the data network.
* Teamed with marketing and sales staff to drive business development by facilitating the design process via proactive service response.
* Oversaw IT operations, including data communications, inventory management, hardware and software acquisitions, and system installation and maintenance.
EDUCATION
KELLER GRADUATE SCHOOL OF MANAGEMENT – Long Beach, California
Master of Information Systems Management (June 2011)
DEVRY UNIVERSITY – Long Beach, California
Bachelor of Science in Business Computer Information Systems (1999)
TECHNICAL SKILLS
ERP Applications: Res-Q Staff Scheduling and Productivity, Canopy (Case Management), Kronos Visionware (Finance/Labor Analytics), QSI, and Dental Healthcare Management Systems (RS/6000 AIX Platform)
Project Management: SDLC, CASE Tools, Systems Analysis, and MS Office, Project, and Visio
Hardware/Network: TCP/IP, DHCP, DNS, Ethernet LAN/WAN, Frame Relay, Cisco Routers, 3COM Switches, CSU/DSU, FTP, VPN, PcANYWHERE, and NEON engine
Operating Systems: Windows 2003 Server, 2000, NT, XP, and Vista and RS/6000 UNIX
Program Languages: Visual Basic, Access, SQL, C/C++, JAVA, Java Script, and HTML/CGI
Software/Database: TigerView Medical Imaging, File Magic Information Management System, Oracle/Developer 2000, and RDBMS
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