Manager Sales
Resume:
Ahmad Yousuf
C. 206-***-**** Email. ************@*****.***
SUMMARY OF PROFESSIONAL QUALIFICATIONS
• IS Support Analyst with a year professional experience delivering in all phases of the Product development life cycle from business analysis, IT systems support/account management, functional testing to project management.
• 3 + years of experience in management, understanding of business process with the focus of creating business clientele and improving business practice.
• Demonstrated quantitative and analytical skills in gathering data with problem solving and planning for success.
• Experience in gathering Business Requirements through report drafts, working with various internal departments and branch stakeholders to provide excellent service.
• Able to analyze requirements through given policies for the sake of providing accurate financial consulting, managing sales team, tracking performance and coaching to meet objectives
• Excellent analytical and problem solving skills, able to put meetings together for large groups and conducting meetings effectively.
Web: Adobe Acrobat
Databases: Customer Relationship Database. Windows Embedded
Packages: MSFT Office, SQL, Lotus Notes, UNIX, Excel, Power Point, MS Word, Outlook, Symitar for
Windows, Reflections, Appro, Citrix, Maximo, Application Xtender Document Manager.
Skills: IT Helpdesk Support, Business Operations, Project Lead and Management, Software Development Product Management Methodology and principles, Requirements Gathering and Business Process Analyst Design, Medallion Signature Guarantee Certification, Office of Foreign Assets Control Training, BSA, SAR reporting requirements.
WORK EXPERIENCE
Expeditors International May 2011 to Present
IS Support Analyst
• New Branch Project Management involving the release of deployments of different application versions to various branches as well as coordinating new branch builds with understanding ATS Project Cargo SDLC.
• Analyzing and documenting current process and system flows. Escalate issues with product and IT on urgent and as needed basis. Provide complete solution for various software applications.
• Performing triage and root cause analysis of issues affecting our systems and resolving technical issues
• Identifying small project needs, process change requirements and system points of failure, logging bugs.
• Developing solutions to recurring process and system failures
• Continually documenting processes and issues pertaining to ATS and Distributed Management
• Collaborating with a multitude of other people including developers, testers, end users, and support team members.
• Representing support and product team in meetings; being an active participant by providing feedback and requirements on a number of new program/project initiatives
Alaska USA Federal Credit Union September 2007 to May 2011
Assistant Branch Manager
• Managed all operations in Document Manager System and processed for accuracy taken place in the branch, pulling reports through Tellers totals by batch to perform audit on reports for 100% perfection. Minimized cash count outages to 0% through performing thorough analysis using Symitar for Windows SYM000-Episys for external and internal auditors.
• Created branch sales report in Excel, extracted data from Credit Union monthly sales performance report. Conducted analysis on all sales categories from transaction report to branch originated collateral loans dollars. Reconciled with previous month and YTD numbers for excellent sales performance. Built a top performing branch for 2 years in a row generating over 1.7 Million in consumer loan dollars in the entire PNW region and highest new account relation per 1000 transaction for maximum growth
• Responsible for all the marketing in branch, by marketing different products throughout the year. Managed advertisement through spider boards, public announcements, marketing material within compliance of credit union. Worked with other partners such as Mortgage Loan Originators, Insurance Brokers and other branches in region to promote business productivity. Planned and managed events with partners from ground up and reported results to executive management through PDW, Excel, and Power Point. Built membership base, closed over a million dollars in mortgage loans and placed #1 in NKC region. Recognized for excellent productivity compared to our traffic volume.
• Worked with partners Operations Administration, Operations Risk Management, Special Credits, Alaska USA Option, Trust, Titles, Mortgage and Lending in the company, provided seamless support through these diverse departments. Conducted risk assessment, managed dormant/high risk accounts to keep credit union loss at minimum including Involved in high level auditing and disclosures.
• Worked with Lending to Process loan applications through Appro Loan Center, this included coordination with operations manager to create contracts and complete the loan process. In charge of gathering application volume, approved, conditioned and declined application data to monitor branch activity in Excel. With highest new loans per 1000 transaction in the entire Washington region
• Ramped up new personnel on internal and external business applications, according to Credit Union and NCUA compliance. Trained staff on Windows Embedded, Symitar, Ascensus, Appro, and Out Look. Continuously trained and developed employees by monitoring transcripts, Keeping the turnover at all time low by training readiness, monthly evaluations constructive feed back and promoting from within.
• Managed customer data on CRM system, filtering through client’s financial data loans, Gap, new accounts and building profile for a bonafide account, organizing data base and retrieving data for approval requirements. Provided as needed training on new system to employees, reported branch productivity on monthly basis including detailed data mining by pulling information from different systems
• Acted as IT Liaison first level support, on desktops office systems and other security access systems.
• Created and tracked incident reports through Track It and Management Request Management System along with the formal documents to resolve issues. Uploaded Microsoft security update patches, assuring work stations function properly. Trouble shooting, reinstalled network and provided tech assistance to MIS department.
Sr. Branch Services Specialist May 2007 to September 2007
• Assisted with establishing and grand reopening Alaska USA branches, enhancing branch customer service to excellence by communicating and administering credit union marketing programs and setting expectations.
• Administering offices in the region for Credit Union compliance, enacted procedures by performing audits.
• Trained and develop employees in the region to promote Credit Union products and services.
• Diagnosed terminals based on technical nature and manage the issue at front, escalated to next level as needed. Detailed incident documentation to R & D.
• Maintained ATM machine for complete balancing from replenishing totals to checking data errors. Ran different tests and documented results. Fixed the depository by running dummy deposits upon problem create and escalated to high channels.
Sr. Financial Services Consultant June 2006 to May 2007
• Perform excellent interpersonal, communication skill as a team player.
• Consulted investments, met financial goals
Sr. Financial Services Consultant November 2005 to June 2006
• Perform progressively responsible duties, Balancing ATM, the vault and the branch negotiable.
US BANK, SEATTLE WA
Teller Coordinator August 1997 to May 2003
• Primary responsibilities included auditing Daily cash/check summaries, developed, coordinated and validated weekly overhead, staffing and overtime chart packages for manager and the branch team.
• Moderated meetings and facilitated interaction between departments and customers to identify issues and provide feasible solution.
EDUCATION
Bachelor of Science in Business Administration (BSBA)
Central Washington University September 2008
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