Receptionist Clerical

Latrelle Nicholson

**** ******* ******, ************, ** 19150

Cellular: 215-***-****; *********@*****.***

Professional Profile

• Created a standardized testing handbook and trained staff personnel in it’s implementation

• Improved the unit's retention rate from 17% to 83% within six months and 94% within eight months

• Coordinated instructional programs, including program planning and training, instructor training, seminars and delivery

• Over 15 years of elementary and special education teaching experience; and, operated a home based learning center

• Educated over 3,000 students and trained over 50 employees

• Proficient in Microsoft Word, Excel and PowerPoint

• Interviewed, hired and trained new employees

• Initiated, planned, organized and taught a summer creative arts program

• Counseled victims of rape through the hotline, and at hospitals

Professional Experience

2009 - 2012 Elementary Teacher

GCA Daycare and Learning Center Philadelphia, PA

• Teach a combined class of kindergarten, first, and second grade

• Designed and implemented monthly and weekly lesson plans in all subject areas for the kindergarten, first and second grade

• Set up tutoring sessions when deficiency was displayed

• Scheduled parent/teachers meetings quarterly and as needed

• Challenged each student to perform to his or her level of excellence

• Implemented creativity to ensure each child was met at its need

• Maintained examination results and report card grades

2002 - 2006 Assessment Consultant

Philadelphia Workforce Development Corporation Philadelphia, PA

• Assessed clients regarding various barriers to employment with some counseling

• Referred clients to behavioral health, substance abuse, physical abuse and other resources necessary to promote safety and success to economic self-sufficiency

• Contributed to, and held, case conferences regarding client issues

• Maintained a caseload, when necessary

• Maintained monthly reports, tracking the barriers and success of our clients

• Conducted trainings, in-house and at provider sites

• Conducted observations and recommendations around orientation and testing processes

• Developed and conducted workshops for clients related to self-improvement in preparing for the working world

• Researched adult assessment tools

2001 - 2002 Manager of Career Development Center

Philadelphia Workforce Development Corporation Philadelphia, PA

• Developed and implemented policies and procedures that ensured adherence to funding source guidelines, and that focus on delivery of quality service

• Designed and implemented staff development activities to support placement and customer focus

• Recommended, evaluated and refined direct training services for clients, including a review of the curriculum standards for both on and off site training

• Created and implemented the units six point plan and curriculum

• Created and maintained weekly, monthly and yearly reports tracking participant enrollment, attendance and retention

• Assisted in the recognition of barriers; resulting in resolutions utilizing proper resources

• Oversaw research protocol for new assessment instruments. Evaluated and recommended instructional and assessment materials and tools

• Set departmental goals and communicated such to Management Team and other staff

• Ensured quality and customer service standards to meet the needs of clients.

• Developed and maintained quality control standards for client interaction and customer service

2000 - 2001 Instructor

Philadelphia Workforce Development Corporation Philadelphia, PA

• Prepared customers in their pursuit of job readiness training and career development through instruction, educational assessment, motivation enhancement and life skills instruction.

• Instructed customers in overall career development and self-marketing techniques

• Instructed customers in formulating their individual resumes and the use of the computer resource lab

• Instructed the customer of their rights and responsibilities under the state mandated guidelines

• Participated when needed, in customer/case management and/or job development consults

1997 - 2000 Head Teller

Royal Bank of Pennsylvania Philadelphia, PA

• Managed the incoming and outgoing money within the bank vault

• Ordered funds as needed on a daily basis

• Settled the vault, daily

• Performed monthly unscheduled audits of the bank tellers

• Assisted in troubleshooting when tellers' could not settle, resolving in settlement of the drawer

• Trained new employees upon hire

• Opened new accounts and provided sales information

• Resolved customer disputes and maintained integrity of the company

1990 - 1995 4th Grade Teacher

Blair Christian Academy Philadelphia, PA

• Designed and implemented monthly and weekly lesson plans in all subject areas

• Set up tutoring sessions when deficiency was displayed

• Scheduled parent/teachers meetings quarterly and as needed

• Challenged each student to perform to his or her level of excellence

• Implemented creativity to ensure each child was met at its need

• Maintained examination results and report card grades

Education

1999 Certification, Biblical Counseling

CRD Bible Institute Philadelphia, PA

1981 Speech Pathology and Audiology

Clarion State University Clarion, PA

1979 Associate, Education

Green Mountain College Poultney, VT

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