Project Manager Customer Service

Eczabella Fabien

**** *********** **** #*** • Miramar Florida 33025

954-***-****• k454nt@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Current graduate student in healthcare Administration. Well regarded for interpersonal, organizational, and leadership skills. Proven communication abilities, including empathetic listening, writing, public speaking, program development, and publication design. Demonstrated ability to apply transferable skills from prior background to the human services field.

EMPLOYMENT HISTORY

EC Financial, Inc (Dec 2011-Present)

Tax Preparer North Miami, Florida

Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns.

Global Response (Sept 2010- Oct 2011)

Brand Specialist-Bilingual (French/ English) Margate, Florida

Conducted analysis to address customers’ issues which led to positive outcome. Implemented marketing strategies which resulted in 12% growth of customer base. Monitored multiple databases to keep track of all company inventory. Effectively controlled the release of proprietary and confidential information for general client lists. Performed initial client assessment and analysis to begin research process. Performed initial client assessment and analysis to begin research process.

Association of University Centers on Disabilities (Apr 2008- Aug 2010)

Project Manager Hollywood, Florida

Write progress reports, information bulletins and other project documentation providing timely information to State Disability and Health programs. Prepare presentations and training materials for conference calls, events, conferences and workshops. Communicate with State and Disability Health programs to respond to requests for information and technical assistance. Represent network at national and state meetings and conferences resulting in increased awareness of programs

Accurate Investment Corporation (Feb 2005-Apr 2008)

Customer Service Manager Pembroke Pines, Florida

Month-end responsibilities include review of trial balance, budget variance review, process all journal entries, bank reconciliations, generate monthly financial statements and prepare consolidation schedules for portfolio reporting. Developed new process for employee evaluation which resulted in marked performance improvements. Planned and executed new projects. Researched and updated all required materials needed for the company and associates.

University of Miami, Miller School of Medicine (May 2003 – Dec 2005)

Medical Information Technology, Procurement Supervisor ll Miami, Florida

Handles computer and peripheral device acquisitions including: receipt and delivery of equipment such as; RMAs, software licensing, asset tracking. Supervises, evaluates and directs the procurement activity of professional and technical personnel; Writes and evaluates specifications and invitations to bid; Prepares purchase orders through a computerized system and places orders for the purchase of goods and services; Interviews vendors and evaluates their products and capabilities as suppliers; Conducts research, evaluates findings, and makes decisions on procurement matters. Analyzed departmental documents for appropriate distribution and filing. Assisted various business groups with document organization and dissemination during acquisitions. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Corinthian Colleges (Jun 2000-Mar 2002)

Senior Students Account Representative Kendal, Florida

Present status report and production statistics to college president, Analyzed student work flow and ascertained resources requirement needed to approve financial status; Advocate and mediate for student concerns related to grades, degree plan, and instructor issues. Assist the College of State Annual Fund in its fundraising goals; coordinate, and motivate over 60 student callers; conduct database management and statistical analysis; monitor success for a goal-oriented team.

Charter School of Broward County/ North Miami Senior High (1999-1993)

Substitute Teacher

Performed all duties of first to fifth grade classroom teacher, assisted with afterschool reading club, and participated in after school ESOL class. Created lesson plans and student activities to improve student English comprehension. Taught individual students and adapted materials in accordance with ESOL state standards

EDUCATION

Master of Science, Human Behavior Expected graduation June 2013

Capella University, Minneapolis, MS GPA: 3.20/4

Relevant Coursework

• Group Counseling and Psychotherapy • Child and Adolescent Counseling

• Ethnic and Cultural Awareness • Marriage and Family Systems

• Assessment, Tests, and Measures •Life Planning and Career Development

Bachelor of Healthcare Administration Graduated in Oct 2011

Ashford University, Clinton, IA GPA: 3.85/4, Dean's List, Senior Honor Awards Finalist

Associate of Arts in Business Management/Marketing Graduated in Dec 1999

Miami Dade College Miami, Florida GPA: 3.0/4

French Department French Elocution Contest Competition, Runner-Up with Honorable Mention

PROFESSIONAL SERVICE

Capella University, Ambassador 2011-Present

• Interact via email, phone, and social media with prospective students to share insights and experiences gained at Capella, helping them make an informed decision about pursuing a graduate degree

American Association of People with Disabilities, Member 2009-2010

VOLUNTEER EXPERIENCE 2008-2009

Community Outreach, Women’s Clinic, Miramar, Florida

• Coordinated outreach program at Teen Center for local community schools to create an educational and fun after school environment

• Conducted seminars on reproductive issues to at-risk youth in local high schools resulting in increased awareness

TECHNICAL EXPERIENCE

Experience with Microsoft Word, Excel, PowerPoint, Internet Explorer and Outlook

LANGUAGES

French

English

Haitian Creole

American Sign Language

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