Manager Customer Service
Resume:
Jamie F Walton
Altoona, Ia 50009
**************@*****.***
Objective
To obtain a challenging position that maximizes my professional abilities and
allow me to grow with the company.
Qualifications
Forklift certified
First aid CPR certified
Crestcom Bullet proof supervisor
Leading in a lean Enterprise
Continuous Process Improvement
IATA Shipping Training
Primary leadership development course
Red Prairie
Education
Corning High School
South Western Iowa Community College
Grantham University
Relevant Experience
Oct. 2010 Sympateco Inc.
Present Warehouse and Facility Operations Manager
Lead the shipping, receiving, and trucking department.
Coach all associates on new rules, laws, and regulations.
Ensure that all delivery dates and times are upheld.
Schedule back hauls for empty returning trucks.
Work close with production manager for finish dates and times of load.
Work with VP of customer service for any client concerns.
Lead all company facility continuous improvement projects.
Work with all work cells in making them Lean.
Inventory control.
Space planning and warehouse 5s
June 2010 Blick Art
Oct. 2010 Shipping and Packing Supervisor
Lead three Different teams Shipping, Packing, and International
Coach all associates who need improvement.
Oversee all outbound shipments.
Track daily progress reports.
Post monthly Productivity, Quality, and Safety Numbers.
Lead a weekly safety meeting
Worked with WMS Red Prairie
July 2008 Warren Distribution
Apr. 2010 Shipping Supervisor
Oversee incoming and outbound shipping activities
Studied and standardized procedures to improve efficiency
Directed 4 leads and 32 shippers
Worked with Logpro, warehouse boss, and PRMS, WMS
Ensured that D.O.T. rules and regulations were followed
Analyzed individual’s performance data to determine training.
.Prepared composite reports from individual reports of subordinate performances.
Enforced company policies and procedures.
ISO 9000
Dec. 2001 Michael Foods Inc.
July 2008 Production Supervisor
In charge of 31 employees on shift
Ensured all employees were complying with OSHA standards and practicing good GMP’s.
Handled all employee issues with a head on approach.
Tracked daily output on an efficiency report.
Entered all daily used items in SAP
Located problems by using root cause analysis to increase production
Kept a good line of communication with the production manager
Tracked daily punch edits
In charge of 25 employees
Made daily rotation plan
Checked all lot dates exiting facility
Held standard of Quality Control
Worked closely with all employees to follow GMP’s
Tracked number of raw items used for the day
Located and solved problems with equipment
Other Experience
Apr. 2000 Iowa Army National Guard
- Present
Active duty:
Team leader in Afghanistan
Feb 2004 - June 2005
Lead a team of Four infantry men in a high stress and very hazardous battle field. Conducted Missions as the Patrol leader and personal body guards for V.I.P.
Team leader in Iraq
June 2007 - May 2008
Implied strict orders in a high stress and hazardous situation. Lead mounted and dismounted patrols in control of 5-10 infantry men in west Baghdad. Controlled all traffic through Entry Control Point 8 on the Victory Base Complex.
Squad leader in Afghanistan
Feb 2011 – July 2011
Lead a squad of Infantry men in a high stress combat zone. Gave and followed orders from company commander. Conducted foot patrols through the mountains on the Pakistan border trained and lead multinational forces on numerous dismounted and mounted patrols. Conducted house searches and Quick reaction force missions on a daily basis.
References Available Upon Request
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