Desktop Support Technician / Contractor

Kyle E. Teasley

**** ********** **.

Plano, Texas 75075

Home 214-***-****

Email: ***********@*******.***

PROFESSIONAL EXPERIENCE

Business Control Systems

Site: JCPenney Corporate Office, Plano Texas Oct.08-Dec.08

• Capture and Deployment of users critical data using Altiris.

• Assett Management and Tracking using handheld Symbol Scanner.

• Upgrade and deploy software for internal clients using Altiris.

• Preparation and installation of Dell, Desktops and Laptop PC(s).

• VPN configuration and support using CheckPoint VPN SecureClient Software.

Digital Intelligence Systems

Site: John Peter Smith Hospital Ft. Worth Texas Apr.08-Aug.08

• Imaged 400+ computer systems using Norton Ghost.

• Assisted in the Diagnosis and repair of Dell PC(S).

• Upgraded Memory (RAM) for internal employees.

• Performed the installation of user PCs on site as well as network printers.

• Relocation of Dell PCs; replacement of CRTs; and routine cable management.

Insight Global Inc. Site: Rent-a-Center Corporate Home Office Plano,Texas Nov.07-Feb.08

Hardware/Software Migrations Technician

• Performed tasks remotely, updating and configuring Cash Recycler Machines (ATM)s.

• Provided internal user support via phone while using web based ticketing software, database software.

• Administered Remote Connection Support using Bomgar remote connection software.

• Participated in the conversion of email accounts for internal users from POP3 to Exchange Server.

• Performed in the back up and migration of users (.pst) files, archive folders, and rules.

• Compiled information of users computer and recorded any known issues with Exchange Conversion.

• Updated and configured user specific programs on site such as Microsoft Office Outlook 2007, and disk.

Modis IT Staffing Site: Washington Mutual Dallas, Texas Mar.07–Apr. 07

Desktop Installation Technician

• Performed the uninstallation, relocation, and reinstallation of user PCs on site as well as network printers.

• Communicated directly with internal employees to report and resolve any known issues after the relocation process.

• Verified user log-in activity and print capabilities.

HLP Solutions Site: Orix Strategic Markets Dallas, Texas July.05–Dec.05

Call Center Technical Support Analyst

• Handle inbound/outbound calls, documentation of issues, problem resolution.

• Manage and resolve helpdesk tickets using HEAT.

• Image computer systems on site using Norton Ghost for users on site.

• Assisted with the modification of group policies and user privileges in Active Directory.

Bravotech Technical Site: Tramell Crow/Patton Boggs Jan.05-May.05

Computer Migrations Technician

• Performed the uninstallation, relocation, and reinstallation of user PCs on site as well as network printers.

• Software Installations

• Image Computer Systems on site using Norton Ghost for users.

• Uninstall and update user specific programs on site such as Microsoft Office Outlook, and Antivirus Definition Updates.

• Performed the back-up, transfer, and restoration of users critical data including favorites, mapped drives, Outlook .pst files.

Apex Systems Inc. Site: N.E.C / AAA Irving, Texas July.04–Oct.04

Computer Migrations Technician / Windows Rollout Project

• Loaded WIN XP O.S Images using Norton Ghost with 500+ PCs.

• Performed the back-up, transfer, and restoration of users critical data including favorites, mapped drives,

• Outlook .pst files.

• Performed the uninstallation, relocation, and reinstallation of user PCs on site as well as network printers.

Apex Systems Inc. Site: T.W.C Irving, Texas Mar.04 – Jun. 04

Computer Migration / Windows Rollout Project

• Performed the uninstallation, relocation, and reinstallation of user PCs on site as well as network printers.

• Software Installations.

• Image Computer Systems on site using Norton Ghost for users on site.

• Uninstall and update user specific programs on site such as Microsoft Office Outlook, and Antivirus Definition Updates.

• Performed the back-up, transfer, and restoration of users critical data including favorites, mapped drives, Outlook .pst files.

E.H Teasley & Co. Dallas, Texas Oct. 00- Jan. 04

Network Administrator / Helpdesk Analyst

• Microsoft Win95-XP Installation, Removal, Configuration

• Win 2003 Adv. Server Implementation.

• Computer Assembly, System Upgrades, and Troubleshooting.

• Network Administration, Network Design, Router Configuration.

• Cable Construction/Running, Network Monitoring and Preventative Maintenance.

• Back up, Transfer, and Restoration of Users Critical Data.

EDUCATION and CERTIFICATIONS

Mobile Communications Professional Certificate Sept. 2008

Cellular Network Testing and Telecommunications

El Centro College Dallas, TX Apr.06–Jan.07

Computer Science classes

El Centro College April 2004

Microsoft MCSE

North Texas Trade June 2000

Cisco Certified Network Associate

Contact this candidate