Customer Service Manager
Resume:
Ninfa Harold
Apt # *02 Houston, 77032, Texas, US
Mobile Phone: 281-***-****
E-mail: ********@*****.***
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OBJECTIVE
To obtain an entry level administrative or customer service position that would allow me to effectively utilize my acquired managerial and/or clerical skills and to allow me to succeed to other levels of success with your company.
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WORK EXPERIENCE
Office Manager June 2011 - Present
Xcel Recovery |
Transport and Storage - Materials
My current duties consist of working with several mjor finance companies, title loan institutions and several local lenders with collecting of past due debts or their collateral. I also do data entry, answering a multiphone line system, invoicing and posting of payments and bank runs when needed. Also I use microsoft and word perfect and lots of faxing and filing, also dispatching information the drivers and on call if needed after hours. We assist major finance companies and banks in the repossession of vehicles that are delinquent and are up for repossession for payments issues.
Front Office Manager
August 2010 - June 2011
Recovery Associates, LLC |
Transport and Storage - Materials
Running the front office of a repossession company , overseeing a complete staff of drivers , spotters,& two office assistants.Billing, faxing & filing Making sure all of the clients are satisfied. Skip-tracing & making collection calls & updates....
Front Office Manager
October 2008 - August 2010
Humble Adjusters LLC |
Transport and Storage - Materials
Marketing new clients, addressing the concerns of each client, Skip-tracing & making collection calls attempting to make sure the customer's collateral is either secured or paid for. Also handled billing and invoicing. Some data entry was required.
Account Manager
November 2004 - October 2008
American Lenders Service Co. | Houston, TX
Business Services - Other
My current duties consist of updating major finance companies/lenders on the status of collecting past due debts or collateral. I also do major data entry, answering a multi phone line system, some 10-key, Also I use microsoft and word perfect and lots of faxing and filing, also dispatch information the drivers. We assist major finance companies and banks in the repossession of vehicles that are delinquent and are up for repossesion for payments issues. We also collect on home loans and motorhomes , jetski's motorcycles etc...,I also do skip tracing for the company. Within my positon I also handle billing and invoicing for our clients. My clients consist of Chrysler, Mercedes Benz Credit, Ford Motor Credit, Triad Financial, Credit Acceptance, every bank, credit union , all car lots, banks such as credit unions and everyday I add to the list.
Customer Service Representative
May 2000 - October 2004
NCO Teleservices- MCI | Humble, TX
Telecommunications Services
Answering inbound customer service calls. Assisting customers with questions about their local and long distance services. Issuing credit requests , faxing, filing and handling billing issues also assisting customers with payment arrangements. Also assisting customers with inquiries about local plan rates and long distance plan rates and changing telephone services from other local carries to MCI for phone service. My main responsibility is to make sure that every customers concern was addressed taken care of so that they don't become repeat callers.
Cashier/Customer Service Representative
March 1998 - May 2000
CWP Asset Corp | Humble, TX
Retail
Assisted customers with upgrades for detail packages on thier vehicles, also stocked merchandise order supplies for office also assisted managers with paperwork for new hire/termination of detail staff.Faxed all paperwork to corporate office balanced books kept all paperwork together in office
Customer Service Representative
September 1996 - March 1998
Rite Response Answering Svc | Houston, TX
Business Services - Other
Answering inbound calls from corporate companies transferring their phone lines over when they leave the office or becoming to busy to take any calls in thier offices. Handled over 500 accounts for dr's offices, lawyers, bail bonds apartment complexes a/c & heating & companies oil field companies ..faxing, filing, typing and 10 key
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EDUCATION
Vocational,
June 1990 - August 1991
Mansfield Business School | Houston, TX
High School or equivalent,
0 - June 1988
Phyllis Wheatley H/S | Houston
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REFERENCES AVAILABLE UPON REQUEST
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