tourism industry
Resume:
Arianna Aletto
*******.******@*****.***
** ******** ******* ********** - *** 4017
Currently
Diploma of Tourism
Martin College, Brisbane Australia
Competencies completed:
• Manage quality customer service
• Deal with conflict situations
• Mantain financial records
• Works with Colleagues and Customers
• Australian Fares and Ticketing
• Australian Destination and products
• International Destination and products
• Travel and Tourism Sales
• Cultural Awarness
• Introduction to Travel and Tourism
• International ticketing
• Travel Computer Studies (Galileo)
Certificate in Tourism Industry
Galieo Certificate
Marriott
• Hotel excellence! Certificate of Completion (July 2011)
• Marriott’s International Presence (July 2011)
• Marriott’s Selling demographic market (July 2011)
• Marriott’s Selling to Psichographic Niche Market (July 2011)
• Marriott’s International Resort and Spa (July 2011)
Aussietravelcover:
• Certificate of Completition “ Aussietravelcover Travel Insurance”
• Certificate of Completition “National Privacy Principles”
September 2007 – December 2010
BANCA MEDIOLANUM – Rome.
Roles and Responsibilities:
• Creating and maintaining an electronic contacts database.
• Screening all incoming calls from local and international clients.
• Communicating with clients from a wide range of backgrounds including, politicians and managers
• Managing appointments.
• Booking of conference rooms for appointments and meetings.
• Organisation of flights and accommodation.
• Administration and Secretarial work as requested by the managers
• Archiving of all documents.
December 2006 – September 2007
FRIMM IMMOBILIARE Secretary – Rome.
Duties:
• Switchboard Operator (7 incoming lines).
• Appointment setting for property inspections.
• Daily download of rental payments (approx 100 per day) as well as daily bank reconciliation.
• Processing of rental applications for vacant properties.
• Updating of new properties available within the office and on the internet
• Use of a check list for signing up new tenants in properties so all staff members within property management knew what had to be done and nothing was missed.
• Communicating with a diverse range of clients, both tenants and landlords, and offering information, advice, and help where needed.
• Updating our database with property descriptions and photos every time a property became vacant so the following time all the information needed was already in the system.
September 2005 – November 2006
FONDOCASA IMMOBILIARE Secretary – Rome.
Duties:
• . Switchboard Operator (6 incoming lines).
• Appointment setting for property inspections.
• Daily download of rental payments (approx 100 per day) as well as daily bank reconciliation.
• Processing of rental applications for vacant properties.
• Updating of new properties available within the office and on the internet
• Use of a check list for signing up new tenants in properties so all staff members within property management knew what had to be done and nothing was missed.
• Communicating with a diverse range of clients, both tenants and landlords, and offering information, advice, and help where needed.
• Updating our database with property descriptions and photos every time a property became vacant so the following time all the information needed was already in the system.
June 2003- September 2005
Retail Assistant in Rome
September 2002-June 2003
Italian Teacher in Lalo srl - Coimbra (Portugal)
June-September 2000
Mc Donald’s
December 1999- September 2002
Operator in various call center
September 1999-December 1999
Retail Assistant in Benetton shop-London
June 1999-September 1999
Santini Restaurant- London
.
IT Skills
• Microsoft Word – Advanced.
• Microsoft PowerPoint – Advanced.
• Microsoft Excel – Advanced
• Microsoft Access – Basic.
• Microsoft Outlook Internet Explorer
Education History
2008-2009
Master “Organizzazione eventi culturali e marketing”- Rome (Organising cultural events and marketing)
2005
University La Sapienza– Laurea (Bachelor)– Roma
September 2002-June 2003
Scholarship Erasmus– Universidade de Coimbra- Portugal
1999
Giordano Bruno Liceo Linguistico Rome
Languages Spoken
• Perfect knowledge of Italian, both written and spoken (mother tongue).
• Excellent knowledge of Portuguese, both written and spoken.
• Good knowledge of English, both written and spoken.
• Good knowledge of French, both written and spoken.
• Good knowledge of Spanish, both written and spoken.
February 2011
Certificate English Course Upper Intermediate Level
References
Nadia Mencarelli
Marianna Mencarelli
Hanna Storey
Professional
Elizabeth Pacey
Travel and Tourism Coordinator
Martin College
.
Contact this candidate