Customer Service Administrative Assistant

A. Sabrena Farmer

Phone 770-***-****

***********@*******.***

OBJECTIVE:

Customer oriented Administrative Assistant

PROFILE:

I am an efficient, organized, reliable, extremely hard-working, detailed-oriented, punctual team player with a great attitude, strong follow through and listening skills that will serve a company and its clients well.

AREAS OF EXPERTISE:

Typing skills of 65+ WPM and Data Entry skills of 10,260 KPM

Accurate in filling documents and producing reports

General accounting experience

Maintained department records and managed calendar

Computer skills (Microsoft Office: Word, Excel, Outlook, PowerPoint and Publisher)

Adult Training Facilitator

4+ years in classroom instruction

Excellent customer service skills

Commitment to high ethical standards

Strong interpersonal skills

Positive attitude and ability to communicate effectively at all levels

Familiar with internet/browser functions and able to use the Internet as a research tool

Professional telephone and verbal communication skills with all levels of management

Demonstrated organizational and time management skills with excellent attention to detail

Poised, polished, outgoing and professional

Team player

Independent worker with the ability to juggle multiple priorities and tasks effectively

WORK EXPERIENCE:

New Birth Christian Academy/2007 – 2012

Art Teacher

Taught drawing and painting through various artist to middle and high school students

Taught students how to journal their thought process in developing the concept for their art

Utilized the GRADELINK software for grading and parent interaction

Developed newsletter to communicate class events with students and parents

Other duties: Monitored dress code and oversaw detention for offenders

Career Technology 2 Instructor

Taught basic life skills: Budgeting, writing business letters, oral communication and customer service skills

AFLAC

Sales Associate/2007 – 2007

Sold supplementary health insurance through the use of cold calling and business contacts

Worked as a home based business that packaged the product for sell, handled marketing, record keeping, and inventory

DeKalb Medical Center at Hillandale

Plant Operations Administrative Secretary (Primary)/2005 – 2006

Secretary for Bio-Medical and Environmental Services

Handled the following systems: (Kronos: Employee time card system, Web TMA: work order system, Lawson: purchase order system, AIMS: Bio-Med work order system and Microsoft office: Word, Excel, PowerPoint and Publisher)

Assessed and ordered equipment and office supplies

Answered and filtered calls for all three departments

Maintained filing system for vendors and department operations

Directed with the finance department for authorization and payment of vendors

Coordinated the scheduling of meeting rooms

Compiled meeting minutes and transcribed minutes for distribution

Updated the manual for safety management of all departments in the hospital and for JACHO

Participated in the inspection of the facility to make work orders

Evaluator and participant for disaster drills

G Four Productions, Inc. (Friends of Menopause/Respect Atlanta)/2005 – 2007

Merchandise Clerk (Part-time)

Stocked merchandise counter

Sold merchandise though cash and check transactions

Tallied count of merchandise to items sold

Handled inventory

Faith Academy Christian School/2002 – 2004

Drama Teacher

Taught basic theatre history to elementary and middle grade students

Developed their creative writing capabilities

Developed their interpersonal skills and self esteem through theatre

Taught them acting techniques

Supervised over 150 Students in four major productions during the two terms

Oversaw two speech meets for first through 6th grade students

Atlanta Casualty Company/1994 – 2001

Model Office Analyst-Information Technology (1999 – 2001)

Developed and maintained a test plan for each state’s rate revision working with product management, marketing, policy services and information technology

Tested functionality of software package, comparative raters and bridges

Training Facilitator (1998 – 1999)

Oversaw adult learning for instruction in job development for the entire company

Developed course material for class instruction in: Delivering Quality Customer Service, Business Etiquette, Telephone Operations, Telephone Techniques, Premium-billing System, and Policy Services Support

Developed testing of courses to determine retention of materials

Developed and maintained procedure manual for Policy Services training

Personal Lines Underwriter (1994 – 1998)

Performed risk selection and declination of private passenger auto coverage based on company guidelines and state mandates

Provided accurate and complete updates for new business and endorsements into the system

The Creative Woman (Present)

Freelance Artist

Created portraits, designs, illustrations, graphics, logo designs, brochures, business cards and flyers

EDUCATION:

Illinois State University

Bachelor of Science in Business Administration

Art Institute of Atlanta

Associate in Visual Communications

High Honor’s Certification (The Art Institute of Atlanta)

INS 21, INS 22 and INS 23 Insurance Certification from the Insurance Institute of America

Christian Research and Development Certification (Biblical Counseling)

FEMA certified in ICS 100 Introduction to Incident Command Center

Contact this candidate