Sales Manager
Resume:
Thomas E. Kosinski
Chicago, Illinois 60625
**********@*********.***
PROFILE:
EXPERIENCE: Focused professional with a background in sales support and customer service who has driven revenue and long term relationships by solving problems and delivering value.
FLEXIBILITY: Team player who can play several roles and adapt quickly to different industries and business models (manufacturing, online retail, IT, and healthcare).
COMMUNICATION: Outgoing personality who seeks input from customers and delivers verbal/written solutions that match the client’s
technical understanding.
EXPERIENCE:
CHICAGO BOOTH Chicago, Illinois, 2010
SALES NETWORK COORDINATOR
Communicated with sales representatives, dealers, designers, and business owners to determine needs related to custom products (high-end furniture for restaurants). Asked questions to obtain specifications, calculate prices, and prepared project estimates. Collaborated with production managers and engineers to determine timelines, product benefits, and pricing. Closed sales when appropriate. Entered orders, and updated contact information. Tracked projects from initial calls through delivery to ensure deadlines were met and that balances were collected. Built good rapport with clients by being personable, detail-oriented, and committed to service.
• Took the initiative to write detailed instructions for an installation project at the U.S. Embassy in Stockholm, Sweden.
• Demonstrated strong communication skills by collaborating with an engineer in guiding a client in disassembling/reassembling furniture for a large installation.
• Hosted booths at leading industry events.
PETERSEN FURNITURE Park Ridge, Illinois, 2004-2009
SENIOR INSIDE SALES & CUSTOMER REPRESENTATIVE
Service & IT Duties: Processed customer orders and solved problems for a web-based retail business. Managed a fast sales cycle, responding quickly to customers who required expedited service. Resolved issues by negotiating solutions with customers, factories, and shippers. Guided and trained clients in using web-based tools. Demonstrated how to navigate detailed pages. Created and updated pricing schedule matrices. Communicated patiently with customers who had limited technical understanding.
• Built repeat business and lasting relationships by offering thorough service.
Sales: Developed and revised quotes for a large product inventory of restaurant and industrial furniture. Negotiated price when appropriate, protecting margin goals (30%) based on volume and repeat business. Drove B2B sales by making calls on dealers and designers. Represented the company at industry events.
• Developed strong product/industry knowledge.
RELATED EXPERIENCE:
FREELANCE IT CONSULTANT Chicago, Illinois, 2001-2004
Assessed clients’ business and technical requirements. Planned and executed project goals to meet deadlines and the highest standards for quality.
• Enhanced information systems for billing and operations at the East Bank Club.
EAST BANK CLUB Chicago, Illinois, 2000-2001
IS MANAGER
Interacted with members and employees to understand needs and improve service. Trained staff in technical skills, including basic programming. Wrote documentation on processes and procedures, including directions that were detailed and concise. Directed all IS activities for a 50 node Novell Network.
• Designed an application to produce financial reports and court schedules at a leading athletic club.
FOSTER GROUP Chicago, Illinois, 1998-1999
OPERATIONS MANAGER
Led an outsourced data center operation at Cook County Hospital. Supervised a staff of sixteen as well as help desk staff. Deployed new technology, and maintained inventory records.
• Designed an Access database to manage county-wide encounter information from outpatient clinics, partnering with consultants in creating a managed care model.
• Chaired a Net/Ops planning committee and oversaw deployment of hardware related to an SMS conversion for the Cook County Health Department.
ARC VENTURES Chicago, Illinois, 1987-1997
DIRECTOR INFORMATION TECHNOLOGY (1997)
Directed a team of programmers in developing applications for billing systems that let providers and hospitals link to state databases.
DIRECTOR SYSTEMS DEVELOPMENT & OPERATIONS (1990-1997)
Managed a staff of 19 with oversight of programming, operations, networking, and telecommunications. Planned and administered an annual budget of $1.8 million. Upgraded existing networks. Supported sales as a Subject Matter Expert.
• Increased customer satisfaction with help desk to the 99th percentile by reducing downtime through better operational efficiency and reporting.
• Promoted from position as Programming Manager (1987-1990).
CONTRACT:
FREELANCE WRITER Chicago, Illinois
• Researched a range of topics, and wrote content for DVD on historical topics. Demonstrated an ability to comprehend diverse topics and present materials to general audiences. (Whirlwind Media)
• Wrote outcomes and goals for online courses. (DeVry University)
EDUCATION:
UNIVERSITY OF ILLINOIS Champaign-Urbana, Illinois
B.A., English Education
TRAINING & CERTIFICATION:
• PL/SQL on Oracle DB, Oakton College (2008)
• HTML & Web Development, Truman College (2005)
• Medical Coding & Billing, year-long course, Truman College (2004)
• Networking Certificate, DePaul University (1994)
• Telecommunications Certificate, DePaul University (1993)
TECHNICAL SKILLS:
Software: MS Office Suite, Dreamweaver, AutoQuotes (price quote/billing system)medical billing and operations software (including Medisoft)
Databases: Access, SQL Server, Oracle SQL, UniVerse
Languages: HTML, PL/SQL, Unix shell script, Pick Basic
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