Manager Customer Service

Resume of Earnest Smith

Contact information: 678-***-**** or 404-***-**** email: **********@*****.***

Skilled hospitality operations worker, supervisor, and manager

Education

*GED 1995

*One year at DeKalb Technical College (studied business: supervisory development)

*Currently enrolled in Everest University Online (major: business: applied management)

Career History

*Hyatt Regency Atlanta from 1996 to 2008

*Began as convention services houseman with duties to include the set-up of meeting rooms and banquet functions, heavy lifting, satisfying guest request, cleaning rooms, floors, and work areas.

*Due to hard work and dedication I was promoted in 1999 to convention services supervisor responsible for all department employees to correctly set in detail meeting rooms and banquet functions, employees complete guest request in a timely fashion, ensure all storerooms are clean and stocked, report any broken equipment and unsafe environments, find creative ways to set-up different meeting and banquet rooms, heavy lifting, train staff, and trouble shooting.

*Promoted to convention services assistant manager in 2002, leading a department of forty employees, responsible for the day to day operations of the convention services department, employee payroll, employee schedules, storeroom inventory ,employee safety procedures, trouble shooting, finding creative ways to set-up meeting and banquets rooms, ensure guest satisfaction, order new equipment and daily supplies, take on all office work which include answering phones and radio dispatch in a professional manner, hire and train staff, decrease staff turnover, daily key carrier, cut supply and payroll cost, record keeping, and delegating workloads to all supervisors.

Skills

*skilled operations manager

*problem solving

*quick thinking

*strong ability to execute on strategic objectives

*budget development and monitoring

*proven brainstorming ability

*ability to learn fast

*quickly adapt to any job or challenge

*great with hands on projects

*creativity

*payroll

Performance Profile

I am very detail orientated and a supporter of company policy.

I recommend measures to improve work methods.

I take pride in having knowledge of all job task related.

I help provide a safe work environment through personal actions.

I have a commitment to exceptional customer service, company growth and reputation.

I hold everyone accountable for their actions.

Career objectives

*to be the best at my job/career

*to make the company look and be better

*to make the company feel as if they need me and value my hard work and dedication

*always allow room for growth and constructive feedback

Awards and other notes of importance

*Employee of the month in 1997

*manager of the quarter in 2005

*As part of being a food and beverage manager it was important to rotate and help out, and gain experience in different departments such as banquets, housekeeping, engineering, stewarding, kitchen, shipping and receiving and restaurant outlets.

*2004 given the pleasure of representing Hyatt Regency Atlanta in Milwaukee at the Milwaukee open as a banquet captain monitoring sponsored banquet events.

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