Human Resource Manager

VELEAKA B. JORDAN, MBA

**** ******** *****

Marrero, LA 70072

Telephone contact: 504-***-****

Email: *******@*****.***

HUMAN RESOURCE LEADER PROFILE

Accomplished Human Resource Leader with 10 years of HR experience- multi-state and multi-unit; Proven human resource knowledge and expertise; History of maximizing workforce potential and increasing profits; Solid in areas of strategic planning, recruitment and selection, organizational development, legal compliance, employee relations and managerial support; Top performer and valuable contributor; Characterized as ambitious, self driven, team motivator and visionary

KEY COMPETENCY AREAS

• Employee Relations Performance/Talent Management Risk Management

• Recruitment/Staffing Benefits Administration Project Implementation

• Training/Development Payroll/Compensation Supervisory/Leadership

CAREER ACHIEVEMENTS

Acted as key project manager on implementation of absence reporting program (ARC) and Time Away from Work

Developed a diversity initiative resulting in 25% reduction of employment lawsuits

Successfully implemented rigorous recruitment strategy to fully staff workforce post disaster

Facilitated high level training initiative resulting in consistent store bonuses exceeding 65% of sales

Acted as key human resource contact for new store opening

Acted as human resource liaison for union contract negotiations with corporate merger

Reduced lost time worker’s compensation costs by 50%

PROFESSIONAL EXPERIENCE

TULANE MEDICAL CENTER, HCA

Employee Relations Representative 2010-present

HR Leader supporting healthcare workforce of over 2000 employees at dual hospitals

• Responsible for directing and guiding employee relations program related to disciplinary action, conflict resolution, policy interpretation/application, performance management and employee engagement

• Ensure compliance with Federal, state and local laws (OFCCP, ADA, FLSA, OSHA, JCAHO)

• Assist Associate Vice President in providing HR advice and guidance to leadership/management

• Collaborate with leadership/management on employee corrective action and performance improvement decisions (CEO, COO, CFO, CNO, VPs)

• Investigate internal employee complaints, ethics and compliance cases and corrective action

• Facilitate grievance and peer review hearings, Respond to EEOC charges and third party complaints

• Monitor turnover, conduct exit interviews and compile spreadsheet data

• Participate as HR liaison in suspension and termination cases

• Oversee employee separation process and unemployment hearings

• Revamp policies and procedures, communicate updates to workforce and ensure compliance

• Conduct management and employee training initiatives

• Facilitate workforce planning and reduction in force initiatives

LOUISIANA ECONOMIC DEVELOPMENT

Human Resource Independent Consultant 2008-2010

HR Consultant providing outstanding consultative services to State awarded organizations

• Conducted analysis and assessment of Human Resource departments for funded companies

• Provided advice and recommendations to leadership on policies, procedures, practices and guidelines

• Identified workforce improvement strategies and HR functionality

• Facilitate and coordinate high level recruiting for Director and higher level positions

• Responsible for recruiting, qualifying and interviewing candidates

• Administer background checks and recommend salary offers/compensation packages

UNIVERSITY OF NEW ORLEANS

Director of Organizational Development, 2007-2008

HR Leadership strategizing on solutions to advance university system of over 1400 employees with supervision

• Administered HR compliance related to recruitment, diversity, training, employee relations, compensation and benefits

• Ensured compliance with Federal, state and local laws (OFCCP, EEOC, ADA, ERISA)

• Created initiatives to improve organizational success: retention, productivity, focus groups and programs

• Led development and execution of integrated organizational development and workforce planning strategy

• Improved retention and reduced turnover by strengthening employee engagement and effectiveness

• Evaluated strategies to measure achievement of established goals

• Coached and developed leadership/management regarding OD methods

• Devised retention program for classified staff and non-classified groups

• Compiled statistical Affirmative Action data, labor reports and HR metrics

• Ensured compliance and review of pay systems, salary levels, pay grades and merit programs

• Developed internal diversity programs, training courses

• Investigated EEO cases, liaison for alternative dispute resolution process and coordinate third party arbitration

• Negotiated HR service contracts and agreements to enhance departmental excellence

THE HOME DEPOT

Human Resource Manager, 2005-2007

HR Manager for Retailer of over 300 employees at dual stores with supervision

• Managed execution of HR processes in organizational effectiveness, performance management, learning, associate engagement, hiring and staffing, succession planning

• Ensure compliance with Federal, state and local laws (OFCCP, ADA, FLSA, OSHA, FMLA)

• Partnering with store management and district leadership on workforce needs

• Managed hiring process, internal talent search and pre employment background investigations

• Coordinated hourly job fairs, RMA forums, and local hiring partnerships

• Forecasted and analyzed workforce planning data to maintain accurate staffing levels

• Driving associate engagement through recognition/reward programs and town hall meetings

• Ensured training metrics met established weekly goals

• Guided the biyearly performance, 360 reviews and wage cycles for exempt/non-exempt associates

• Responsible for workers compensation first reports, liability claims, and leave management

• Facilitated employee disciplinary action, performance improvement plans and terminations

• Oversaw store scheduling, sales to labor trends, and metrics

• Forecasted store budget of $1.25 million with store manager

NATIONAL LINEN SERVICE

Human Resource Manager, 2002-2005

HR Manager of Service workforce of 150 employees in two states with supervision

• Managed hiring and staffing, recruitment of union and non-union employees

• Ensure compliance with Federal, state and local laws (OFCCP, ADA, FLSA, OSHA, FMLA, DOT, DEQ)

• Processed employee actions in PeopleSoft

• Administered applicant testing , background checks and drug testing

• Conducted new hire orientation, refresher and post accident training for workforce

• Investigated and reported industrial accidents (general liability, accident and workers comp claims) to third party administrator

• Responsible for knowledge and application of labor contracts/agreements (UNITE, Teamsters)

• Developed partnerships with labor union agents and revamped business relations

• Processed payroll, deductions, garnishments and wage calculations

• Designed employee handbook and responsible for plant communications- union notices

• Administered benefit enrollment and status changes (Health, Dental, Life, STD, LTD, 401K)

JEFFERSON PARISH SHERIFF’S OFFICE

Personnel Records Clerk, 2000-2002

EDUCATION

• University of Phoenix, MBA Master’s in Business Administration

• University of New Orleans, BS Bachelor’s of Science Management Information Systems

• Louisiana State University, Computer Science

• Studying for SPHR- Senior Professional in Human Resources

MEMBERSHIPS/AFFLIATIONS

• Society of Human Resource Management (SHRM)

• Human Resource Management New Orleans (HRMA)

• Greater New Orleans Society for Healthcare Human Resource Administration (GNOSHHRA)

SOFTWARE SKILLS

• Extensive knowledge of MS Office XP and 2007 (Outlook, Word, Excel, PowerPoint, Abode)

• Extensive experience with HRIS: PeopleSoft, Oracle 8i, LAWSON, SAP, Taleo

• Extensive Payroll system experience: Ceridian, ADP, ISIS, Kronos

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