Customer Service Manager

ALEJANDRO BALLEN

**** ******* ***** ***** *******,FL,32824-4767

Phone: 407-***-**** Mobile: 407-***-**** Fax: 407-***-**** Email: **********@*****.***

OBJECTIVE

Highly Personable Warehouse-Customer Service Professional with over 10 years of experience in account management, training, and distribution and manufacturing industries. With CDL “B” With “P”.endorsement.

WORK HISTORY

Sep 2007 to present

Feb 2005

Outbound Supervisor Broder Bros co

Orlando, FL

Coordinator of picking, and shipping in timely manner.

Coordinator of freight shipping, and specialist in loading and set schedules for pickups

Ethical leader, with strong communication skills and the ability to motivate individuals/groups to achieving a common goal.

Innovate visionary, able to implement workable solutions to diverse situations.

Customer oriented team builder, who thinks logically, values creativity, and maintains high intimacy with people.

Collaborate with customer Care Manager to create strategic plans to enhance customer satisfaction.

Collaborate with DC Manager to create strategic plans to increase productivity.

• Daily counts, damages, returns, weekly adjustments, posting.

• Production efficiency.

• Coached and mentored new employees in customer-service, warehouse processes and company policies.

• Implementing new paper less process, resulting in streamlined operations.

• Increased employee knowledge by assisting with development and implementation of product-awareness program.

• Hazard procedures, trainer certified.

• Handling essential equipment.

OCCC Dock Supervisor

to present

Feb 2003 to

Feb 2007

Dee 1998 to

Feb 2003

Teamsters-Sheppard-GES-Freeman Orlando, FL

Shipping and Receiving freight, handling and coordinated air freight, lost prevention, and inventory.

Team player with positive, proactive attitude on ensuring goals and timeliness are not only met, but are exceeded on consistent basis.

• Shipping, Receiving freight for conventions

• Power Industrial Machines Certified

• Riggings Specialist

• Handling and Coordinated air freight

• Expertise in resolving escalated customer service issues

Assistant Executive Housekeeping Mastercorp

Kissimmee, FL

Coordinate all administrative and personal, goals referent to the HSKP Department.

Customer oriented team builder, who thinks logically, values creativity, and maintains high intimacy with people.

Demonstrated ability to gain customer trust and provide exceptional follow¬up, leading to increased repeat and referral business.

Talent for identifying customer needs and presenting appropriate product and service offerings.

• Responsible for payroll administration and operating budget.

• Responsible for executing project an development in timely manner

• Responsible for inventory and lost prevention.

• Customer service and support with recognized strengthS in account main trance, problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• Secured numerous company achievement awards for delivery of exceptional customer service.

• Expertise in resolving escalated customer service issues.

Assistant General Manager Toya-Link DC

Weston, FL

Management of DC.

Productivity mange of production Line. Budget, Payroll, Purchases

Created training manuals for "Total Quality Customer Service". Demonstrated ability to gain customer trust and provide exceptional follow-

up, leading to increased repeat and referral business. .

• Implement training course for new recruits

• Speeding Profitability.

• Shipping, Receiving, Inventory, Customer Orders Coordinator

• Lost Prevention, Safety rules

• Hazard Procedures.

• Talent to identifying customer needs and presenting appropriate company product and service offerings.

EDUCATION

Jun 2003 to

Jun 2007

Jun 2000 to Ju/2000

Mar 1995 to Ju/1996

Feb 1990 to Jul1992

Feb 1984 to

Dee 1990

Orlando Mid Tech School Orlando

Power Industrial Machine Certified NASCE Certification

Miami Tech Institute Miami

Osha and hazards Certified NASCE Certification

Manheim Volkshochshule Manheim, Germany

Associated Customer Service and Relations

Universidad del Valle Cali, Colombia

Associated in Service Administration

Universidad Javeriana Cali, Colombia

Bachelor's of Science in Industrial Engineering

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