Customer Service Manager

Jeff Shelton, ASE master truck technician certification

Maintenance Manager, Parts Manager.

Career Objective

I would like to fill a leadership position within your company, where I can use my 20 plus years of experience in management in the heavy duty automotive and equipment repair industry to create a work place where safety is paramount and team work is the culture and customer service is always taken seriously.

Personal Profile.

I have spent most of my life in the automotive and equipment repair industry. Performing service and repairs on class 8 trucks, as well as refuse equipment, light and medium duty trucks, forklifts, bob cats, stationary and mobile compactors, bailers and farm equipment. I was raised on a small family farm in Stokes County and attended technical school after graduating high school so I could us my training to repair the farm equipment, help the neighbors and start my career. Now 29 years later I have worked for and managed maintenance in the largest trucking company in the world twice but I still find myself interested in the same things for the same reasons that I began with in 1982. I take safety and customer service very seriously and enjoy working with others to achieve team goals

Skills Summary

Pneumatic controls

Hydraulic systems

Air brake systems

EPA inspections

Class B CDL Parts room set up and management

Vendor relations

OSHA inspection, work place safety

Safety training

Professional Experience

Primary Functional Expertise

Address customer equipment concerns.

Plan scheduled repairs.

Schedule maintenance around customer needs.

Schedule safety meetings

Perform safety inspections to stay within company and OSHA guidelines.

Work with vendors on parts negotiations.

Perform EPA site inspections

Education

ASE training

Master technician

WATTERSON DIESEL INSTITUTE – Charlotte, NC

September, 1982 -June 1983 Graduated top of my class. Perfect attendance record.

NORTH STOKES HIGH SCHOOL

Highschool diploma, June 1982. College preparatory and vocational training. Perfect attendance record.

Previous Employers

May 1988 – Jan 2012

Waste Management, Primary responsibility was planning and scheduling refuse truck repairs on the worlds largest fleet of trucks. Positions held were, Shift supervisor, Maintenance Manager, Fleet Manager, Winston Salem, Wilkesboro, Mt Airy and Stoneville, NC

Responsible for scheduled and nonscheduled repairs of refuse trucks and equipment at the maintenance facility as well as scheduling technicians on repairs for break downs on the road. Other responsibilities included the repairing of equipment such as fork lifts, bob cats bailers and compactors at recycling facilities and container repair shops. In the container repair shop I scheduled compactor repairs and the repairs of dumpsters of various sizes. I also set up parts rooms and worked with vendors on pricing and delivery schedules. I was responsible for hiring technicians, new hire training and weekly safety training updates. Other responsibilities included a daily on site fuel tank reconciliation with delivery logs and fuel usage reports as well as daily self-conducted OSHA inspections and EPA facility checks. 2004 Nationally awarded Top Shop winner for medium sized shops. Criteria for this award is achieving goals in safety, operating cost per hour and goals for customer service interruptions.

June 1987 - May 1988

T-N-T, Transall Division, A division of T-N-T, at the time a division of the worlds largest over the road trucking company based in Winston Salem NC. Responsibilities included fueling, reconciling on site fuel logs with tank gauges to insure accurate record keeping. Scheduled preventive maintenance as well repairing items that were identified on the preventive maintenance inspection. Also repairing items that were identified on daily driver inspection forms.

August 1986 - June 1987

Salem Nationalease. Salem Leasing, based in Winston Salem and a member of National lease is a well-known truck and trailer leasing company regionally in the North Carolina area. My duties there were pickup and delivery of trucks from customer locations and performing planned maintenance as well as driver inspection report identified repairs and road calls to repair vehicles that were broken down away from the terminal.

June 1983 - August 1986

Warren Trucking, An eastern seaboard over the road, privately owned over the road trucking company located in Martinsville, Virginia. Duties included hooking up trucks and trailers per routing dispatch sheets. Fueling each truck prior to the route while inspecting the truck

and trailers condition for need repairs and performing any repairs that were needed before the trucks scheduled dispatch time.

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