Sales Customer Service

Bradley L. McKenney

Brisbane, CA. Cell#408-***-**** *****************@***.***

Senior Sales Account Manager and Customer Service Engineer

Summary of Qualifications

• Fifteen plus years experience in the inside & outside sales, program marketing, product management, client services manager, quality engineering, quality assurance, technical support for internal and external customers, customer training/support of computer systems, internet and consumer electronic technologies.

• Liaison between management, technical, marketing groups and companies.

• Background including program management, development, competitive analysis and product positioning, and training for marketing campaigns, tradeshows, web sites, users groups for the consumer electronics and internet wireless communications industries.

• Worked with and driven cross-functional teams (engineering, marketing, quality assurance, sales, support, and services) to ensure cooperation and common goals through the development cycle. Participated in focus groups and beta programs.

• Excellent problem solving, analytical skills and technical troubleshooting skills.

• Solid sales presentation, public speaking, communications skills and accomplished active listener.

• Customer relationship management (CRM) software used: Clientele V7 & Salesforce

• Initiate and manage RFI and RFP process and negotiate terms for all account programs and projects.

• Knowledge of SAP, Microsoft Office i.e. Word, Excel, Outlook, SMTP, and TCP/IP. Current on Windows 2000, Windows XP, Windows Vista, and Macintosh X systems. Current on web browsers Internet Explorer, Netscape, Safari, and Fire Fox.

Senior Sales and Customer Service Consultant FMB Corp. 2009 to Present

Startup Company – Assist in following up on incoming customer inquiries, sales contacts and technical support calls by phone and emails. Work with account managers to negotiate sales solutions through phone and emails. Make pre-sales and post-sales calls to customers. Oversees, develops, coordinates and administers internal training programs to sales and customer service staff on new product and services.

Account Manager for Southern United States, Software Pursuits, Inc. 2008-2009

Africa, Benelux, Japan, Scandinavia, and Eastern &Southern Europe

Startup Company - Generated and managed a pipeline of over $260,000.00 in my last quarter. Maintained a full sales cycle: lead qualification through technical sales and post-sale follow-ups. Prioritized new and current account contacts & customer service follow-ups. Processed sales orders, trained as well as assisted new and current resellers and distributors in setting up presentations also report feedback from customers and prospects. Provided executive management level web design and product quality engineering and assurances.

Senior Applications and Sales Engineer Telairity Semiconductor 2007-2008

Startup Company – Designed and setup demonstration, support center for executive/customer presentations and internal/external training. Managed inside sales, customer, and technical support staffs. Escalation for outside sales and support. Wrote quality engineering test plans and test cases also executed black box testing. Liaison between executive, technical, sales & marketing staffs.

Sales and Logistics Engineer Digidesign, a division of Avid 2004-2007

Processed over $10.5Mil in orders last fiscal quarter. Concurrently working with production, manufacturing, sales, and shipping department’s logistics. Provide national and regional product sales and logistics support to sales mangers, account representatives, field and marketing representatives. Self taught product knowledge for dealer level and large order high end (Venue: D-Command, D-Control sound mixing environments, and D-Show live sound mixing environments) dealer and customer support.

Program Management Manager Spectra Renal Management 2003-2004

Primarily responsible for managing software program (LIA) releases, clarifying bug and feature descriptions, coordinating priorities and deadlines for tasks, and meeting facilitation. Write and updates releases notes, user manuals and marketing materials. Manage Program Management staff of (5) and monitor overall workflow. Participate in a leadership role in other functions related to the department. Work independently and with other departments to create, complete and implement projects successfully and on time.

Senior Quality & Technical Marketing Engineer Philips Digital Networks 1999-2002

Developed, planned and executed “Black Box” and “White Box” test procedures, test plans, and test cases for the TiVo standalone (SA) and DirecTV/TiVo combo products. Served as team leader in the Capability Maturity Module (CMM) project to initiate into the Set-Top-Box quality engineering group. Supported and demonstrated the “Rooster” concept project that is a household wired and wireless media server and gateway device using Bluetooth, 802.11, and WiFi (Wireless Fidelity) technologies. Performed Technical Marketing and Support Engineering duties for the TiVo, TiVo/DirectTV Combo, DirecTV, WebTV, and AOLTV products. Participated in trade shows, conferences, customer road shows, and users groups performing demonstrations and assisting sales teams in selling TiVo, DirecTV, WebTV, and AOLTV products.

Systems Quality Engineer III Sun Microsystems, Inc. 1997-1999

Assisted in the planning, development, and implementation of the test procedures for black box and white box testing for the Sun Internet Messaging Systems (SIMS) 4.0. Received certification on Sun Solaris 2.0 and 3.0 operating systems. Self taught in UNIX (Operating System and Scripting). Self taught Java, C++ and Object Oriented Methodologies. Knowledge of XML, HTML and Web Servers. Developed the research and communication of possible customer scenarios that are critical to system level testing, training, and documentation. Updated the documentation reviews for SIMS 3.5 and 4.0. Facilitated the implementation of procedures to test Sun Soft’s Legacy electronic mail gateway to Lotus cc:Mail, Microsoft MSMail, and IBM PROFS for SIMS3.5.

Senior Sales & Quality Engineer III Lotus Development Corporation 1993-1997

Responsible for planning, writing, and execution test strategies on multiple platforms/protocols/hardware configurations and providing input to the product’s overall test strategy. Team leader for training new employees and writing test cases for the cc:Mail SMTP products. Started in customer and technical phone support and was promoted to Support Lead. Expertise in the following cc:Mail/Lotus Notes packages: cc:Mail for DOS, Windows, MAC, OS/2, Solaris 2, Lotus Organizer, Lotus Notes, and all the link products such as, SMTP, UUCP, MHS, MCI, and TCP/IP.

Senior Technical Support & Sales Executive Calera Recognition Systems, Inc. 1988-1993

Western Regional Sales & Marketing Manager Micrografx, Inc. 1984-1988

EDUCATION:

Certificate of Merit in Computer Technology

Control Data Institute - San Francisco, California 1986

Bachelors of Science in Electrical Engineering

University of the Pacific - Stockton, California 1984

Contact this candidate