Post Job Free

Resume

Sign in

Customer Service Project Manager

Location:
Camden, SC, 29020
Salary:
50000
Posted:
March 12, 2012

Contact this candidate

Resume:

Tanya M. Cannon, CPIM, CSCP

** ****** **** **

Camden, SC 29020

Cell: 803-***-****

E-mail: k2zoss@r.postjobfree.com

Summary

Thirty years of experience in materials management & systems implementation in

manufacturing with proven ability to deliver results in customer service improvement,

capacity improvement, inventory reduction and operating expense reduction.

Successfully launched 3 new products in 3 years

Provided support for several Lean implementation projects

Achieved Six Sigma Greenbelt certification

Successfully completed Horizon 1 growth project

Implemented and integrated ERP software for 2 factories

Reduced lead-times by over 90%

Improved capacity by over 100%

Improved inventory turns by over 100%

Improved inventory integrity from 40% to 99+%

Converted manual materials planning process into automated planning and control system

Developed training materials and conducted training classes

EXPERIENCE

Carolina HiTech Logistical Services, Camden, SC (Service provider for mobile wheelchair lifts) December 2009 – December 31, 2011

Operations Manager

Responsible for all operations required to maintain a small business. Schedule preventive maintenance site visits and new lift deliveries for all AMTRAK owned mobile wheelchair lifts throughout the United States utilizing 6 technicians located regionally.

Job duties include customer service, employee payroll, all AR and AP, maintain all equipment records, and dispatching as required for breakdowns and PM’s

Pure Power Technologies, Blythewood, SC (manufacturer of diesel injection equipment, a division of Navistar) July 2010 – May 2011

Master Scheduler

Provided master schedule for all assembly lines and resultant pull schedule for component manufacturing. Maintained forecast for raw material MRP. Key member of the operations team in scheduling preventive maintenance for equipment, plant maintenance, resource requirements and key personnel support assignments. Maintained and provided financial forecast in cooperation with finance department. Member of “POWER” plant process improvement team. Lead 2 physical inventories. Implemented consignment shop tool program reducing inventory by approximately $1million per year.

Groupsouth, Columbia, SC (Hardware and software provider) July 2009 – December 2009

Materials Management Consultant

Primarily responsible for design, development and implementation of project plans for a variety of software systems including warehouse management, operations management, service solutions and lean management. Designed a complete cycle count system for integration into existing software. Developed training documents and reporting requirements for these systems. Managed customer relations through site visits and on line support. Provided sales support documents.

Metso Minerals, Inc., Columbia, South Carolina (Global supplier of technology and services for the mining construction industries) November, 2006 - July, 2009

Senior Material Specialist

Supervisor for Purchasing group responsible for procurement of parts/components to be used in the assembly of Rock Crushing equipment.

Responsibilities included training and mentoring of personnel, cost reductions to improve profitability, planning and scheduling of equipment for production, dispatch of finished goods to customers, and tracking deliveries to meet production needs. Global Coordinator between other Metso facilities (Finland, France, Brazil and New Zealand). Initiated and instituted a Factory Cycle Count and Inventory program to improve inventory control and improve parts location within the warehouse, improving inventory accuracy by 95%. Member of core team responsible for successfully launching 3 new products in 3 years. Wrote Purchasing procedures for ISO 9001 certification.

Avery Dennison Corporation, Clinton, South Carolina (manufacturer & distributor of

Secured pressure-sensitive postage stamps for the United States Postal Service & high-

tech tester labels for the Duracell®) (1996-2006)

Logistics Systems Specialist/ Master Scheduler: Responsible for the coordination and implementation of all plant systems including shop floor control, materials requirements planning systems, integration with existing accounting systems and customer order management systems. Master scheduling of government contracted product through all aspects of operations from forecasting through shop floor scheduling, including previous responsibilities as Logistics Coordinator. Implemented and integrated Demand Management software for forecasting and materials requirements planning

Logistics Coordinator: Responsible for all aspects of division production and inventory control including purchasing, domestic/international inbound/out-bound freight management, production scheduling, inventory control (raw material, WIP, finished goods, tooling & non-product items), & customer relations during the ramp-up of a “Greenfield” division (200%+ annual growth)

Project Team Leader for the design, development and implementation of a “state of the art” manufacturing execution system (MES) fully integrated with the division ERP/MRP system

Training Manager: Responsible for developing “Subject Matter Experts” (SME’s) across all disciplines including training manual development, users guides, training course development, and execution of the certification based training program

Section Leader for Division ISO-9002 certification (achieved in September 1998)

Technical Writer for multiple multi-year contract solicitations to the United States Postal Service

ADDITIONAL EXPERIENCE:

Materials Analyst & Production Coordinator, AMBAC International, Columbia, S.C.

(Manufacturer and distributor of fuel injection equipment) (1993-1996) - Responsible for all

aspects of material planning and control for manufacturing and assembly operations including

forecast maintenance, master production schedule (MPS) development, inventory control, line

loading/line sequencing, MRP, BOM maintenance, spares planning and facilitation of product

make/buy decision process

MRO Buyer, FN Manufacturing, Columbia, South Carolina (secured manufacturer of

weapons for US DOD contract) (1991-1993) - Responsible for inventory management of all

maintenance repair and operating supplies, vendor selection, product sourcing (FAR compliant),

purchasing and traffic management

Parts Manager, Jones & Frank Corporation, Columbia, S.C. (major petroleum

equipment distributor) (1987-1991): Responsible for warehouse supervision,

parts/equipment purchasing, inventory control, traffic management and customer

service

Planner/Coordinator, Square D Company, Columbia, South Carolina (electrical

equipment manufacturer and distributor) (1979-1987): Responsible for custom factory

order planning using engineering drawings and bills of material for final assembly, sub-

assembly, fabrication and raw material as well as MPS/MRP planning of dependent

demand stock items

CERTIFICATIONS

APICS certified Instructor to be completed January 2012

CSCP certification by APICS, August 2010

CPIM Certification by APICS, March 2006

TTT Certification by APICS, March 2011

LDI Certification by APICS, April 2011

Stephen Covey 7 Habits by Piedmont Technical College

Project Management by the American Management Association

Visual Basic by Microsoft Corporation

Access by Microsoft Corporation

Facilitating for Results by Zenger Miller

“STOP” Safety by DuPont® Corporation

TQM & SPC by FN Manufacturing

COMPUTER SKILLS

SAP

Microsoft Office Suite 2007 (all products)

Microsoft Office Suite (all products)

Microsoft Project

Windows - All applications

Visual Basic

Lotus Notes

Visio Technical & Professional

Aton/AutoCAD programs

Other

Current President – Mid-Carolina APICS chapter

References

Steven Rudnicki - Project Manager

Global Production Planning

Nuclear Fuels

Westinghouse Electric Company

Nuclear Fuels, Columbia

Columbia, SC 29209, USA

Office Phone: +1-803-***-****

Email: <k2zoss@r.postjobfree.com

Willard C Copp – President

Carolina HiTech Logistical Services

34 Edens Lane

Lugoff, SC 29078

Office phone: 803-***-****

Cell phone: 803-***-****



Contact this candidate