Customer Service Project Manager
Resume:
Tanya M. Cannon, CPIM, CSCP
Camden, SC 29020
Cell: 803-***-****
E-mail: *****.******@*****.***
Summary
Thirty years of experience in materials management & systems implementation in
manufacturing with proven ability to deliver results in customer service improvement,
capacity improvement, inventory reduction and operating expense reduction.
Successfully launched 3 new products in 3 years
Provided support for several Lean implementation projects
Achieved Six Sigma Greenbelt certification
Successfully completed Horizon 1 growth project
Implemented and integrated ERP software for 2 factories
Reduced lead-times by over 90%
Improved capacity by over 100%
Improved inventory turns by over 100%
Improved inventory integrity from 40% to 99+%
Converted manual materials planning process into automated planning and control system
Developed training materials and conducted training classes
EXPERIENCE
Carolina HiTech Logistical Services, Camden, SC (Service provider for mobile wheelchair lifts) December 2009 – December 31, 2011
Operations Manager
Responsible for all operations required to maintain a small business. Schedule preventive maintenance site visits and new lift deliveries for all AMTRAK owned mobile wheelchair lifts throughout the United States utilizing 6 technicians located regionally.
Job duties include customer service, employee payroll, all AR and AP, maintain all equipment records, and dispatching as required for breakdowns and PM’s
Pure Power Technologies, Blythewood, SC (manufacturer of diesel injection equipment, a division of Navistar) July 2010 – May 2011
Master Scheduler
Provided master schedule for all assembly lines and resultant pull schedule for component manufacturing. Maintained forecast for raw material MRP. Key member of the operations team in scheduling preventive maintenance for equipment, plant maintenance, resource requirements and key personnel support assignments. Maintained and provided financial forecast in cooperation with finance department. Member of “POWER” plant process improvement team. Lead 2 physical inventories. Implemented consignment shop tool program reducing inventory by approximately $1million per year.
Groupsouth, Columbia, SC (Hardware and software provider) July 2009 – December 2009
Materials Management Consultant
Primarily responsible for design, development and implementation of project plans for a variety of software systems including warehouse management, operations management, service solutions and lean management. Designed a complete cycle count system for integration into existing software. Developed training documents and reporting requirements for these systems. Managed customer relations through site visits and on line support. Provided sales support documents.
Metso Minerals, Inc., Columbia, South Carolina (Global supplier of technology and services for the mining construction industries) November, 2006 - July, 2009
Senior Material Specialist
Supervisor for Purchasing group responsible for procurement of parts/components to be used in the assembly of Rock Crushing equipment.
Responsibilities included training and mentoring of personnel, cost reductions to improve profitability, planning and scheduling of equipment for production, dispatch of finished goods to customers, and tracking deliveries to meet production needs. Global Coordinator between other Metso facilities (Finland, France, Brazil and New Zealand). Initiated and instituted a Factory Cycle Count and Inventory program to improve inventory control and improve parts location within the warehouse, improving inventory accuracy by 95%. Member of core team responsible for successfully launching 3 new products in 3 years. Wrote Purchasing procedures for ISO 9001 certification.
Avery Dennison Corporation, Clinton, South Carolina (manufacturer & distributor of
Secured pressure-sensitive postage stamps for the United States Postal Service & high-
tech tester labels for the Duracell®) (1996-2006)
Logistics Systems Specialist/ Master Scheduler: Responsible for the coordination and implementation of all plant systems including shop floor control, materials requirements planning systems, integration with existing accounting systems and customer order management systems. Master scheduling of government contracted product through all aspects of operations from forecasting through shop floor scheduling, including previous responsibilities as Logistics Coordinator. Implemented and integrated Demand Management software for forecasting and materials requirements planning
Logistics Coordinator: Responsible for all aspects of division production and inventory control including purchasing, domestic/international inbound/out-bound freight management, production scheduling, inventory control (raw material, WIP, finished goods, tooling & non-product items), & customer relations during the ramp-up of a “Greenfield” division (200%+ annual growth)
Project Team Leader for the design, development and implementation of a “state of the art” manufacturing execution system (MES) fully integrated with the division ERP/MRP system
Training Manager: Responsible for developing “Subject Matter Experts” (SME’s) across all disciplines including training manual development, users guides, training course development, and execution of the certification based training program
Section Leader for Division ISO-9002 certification (achieved in September 1998)
Technical Writer for multiple multi-year contract solicitations to the United States Postal Service
ADDITIONAL EXPERIENCE:
Materials Analyst & Production Coordinator, AMBAC International, Columbia, S.C.
(Manufacturer and distributor of fuel injection equipment) (1993-1996) - Responsible for all
aspects of material planning and control for manufacturing and assembly operations including
forecast maintenance, master production schedule (MPS) development, inventory control, line
loading/line sequencing, MRP, BOM maintenance, spares planning and facilitation of product
make/buy decision process
MRO Buyer, FN Manufacturing, Columbia, South Carolina (secured manufacturer of
weapons for US DOD contract) (1991-1993) - Responsible for inventory management of all
maintenance repair and operating supplies, vendor selection, product sourcing (FAR compliant),
purchasing and traffic management
Parts Manager, Jones & Frank Corporation, Columbia, S.C. (major petroleum
equipment distributor) (1987-1991): Responsible for warehouse supervision,
parts/equipment purchasing, inventory control, traffic management and customer
service
Planner/Coordinator, Square D Company, Columbia, South Carolina (electrical
equipment manufacturer and distributor) (1979-1987): Responsible for custom factory
order planning using engineering drawings and bills of material for final assembly, sub-
assembly, fabrication and raw material as well as MPS/MRP planning of dependent
demand stock items
CERTIFICATIONS
APICS certified Instructor to be completed January 2012
CSCP certification by APICS, August 2010
CPIM Certification by APICS, March 2006
TTT Certification by APICS, March 2011
LDI Certification by APICS, April 2011
Stephen Covey 7 Habits by Piedmont Technical College
Project Management by the American Management Association
Visual Basic by Microsoft Corporation
Access by Microsoft Corporation
Facilitating for Results by Zenger Miller
“STOP” Safety by DuPont® Corporation
TQM & SPC by FN Manufacturing
COMPUTER SKILLS
SAP
Microsoft Office Suite 2007 (all products)
Microsoft Office Suite (all products)
Microsoft Project
Windows - All applications
Visual Basic
Lotus Notes
Visio Technical & Professional
Aton/AutoCAD programs
Other
Current President – Mid-Carolina APICS chapter
References
Steven Rudnicki - Project Manager
Global Production Planning
Nuclear Fuels
Westinghouse Electric Company
Nuclear Fuels, Columbia
Columbia, SC 29209, USA
Office Phone: +1-803-***-****
Email: <********@************.***
Willard C Copp – President
Carolina HiTech Logistical Services
34 Edens Lane
Lugoff, SC 29078
Office phone: 803-***-****
Cell phone: 803-***-****
Contact this candidate