Customer Service Management

Joshua R Robinson

**** ****** **

Muskegon, MI **441

231-***-**** **************@*****.***

Professional Skills

• ¬¬Microsoft Office Suite • ¬Management

• ¬¬Accounts Receivable • ¬Employee Training

• ¬¬Sales and Marketing • ¬General Supervision

• ¬¬Recruitment and Interviewing • ¬Team Building

• ¬¬Customer Service • ¬Research Methods

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¬Excellent communication, organizational and project management skills.

¬Disciplined, Dedicated and Organized

Professional Experience

General Manager

Quality Inn & Super 8 Hotels 2012 to Present

Hudsonville, Michigan

I was Contracted from a third party management company to come into both hotels while under receivership and tasked with rebuilding the entire management and staffing structure.

• Hiring and termination of employees

• Gained contracts from multiple vendors for quotes on repairs and upgrades

• Certified in Revenue Management

• Overseen 30+ employees

• Maintained all accounts receivable

• Rebuilt client relationships from prior conflicts between the previous management

• Lowered payroll by 28 percent

• Increased overall revenue by almost 40 percent from the receivership start date

Receiving 2011 to 2012

Knoll Inc.

¬Muskegon, Michigan

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Independently handled all incoming vendors and processed the proper reports using TPM and all other protocols required per vendor and per operating procedures.

• ¬Maintained a set standard and helped create a new work flow process in order to meet the needs of a higher quality standard.

• Trained over 5 different new temporary employees in multiple different departments.

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Substitute Teacher 2010 to 2011

PESG

¬Caledonia, Michigan

¬http://www.SubPass.com

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Traveled from district to district on an as needed basis for teachers who needed a substitute.

• ¬Created my own assignments if there was a need for it

• Obtained a strong relationship with Fruitport High School staff and students

• Designed a substitute teacher tip sheet and task list in order to manage a day as a first time substitute teacher

• Developed leadership skills needed to instruct and maintain large groups of students varying in age

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Professional Photographer 2008 to 2011

Lakeshore Portraits

¬Muskegon, Michigan

¬http://www.LakeshorePortraits.com

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Started and successfully ran a professional photography company. Specialized in Senior, Family and Wedding photography, meeting the needs of any client.

• ¬Gained a client base of more than two thousand within six months of opening

• Maintained a well established name and branding

• Held many different charity events for those in need

• Marketed both through print/direct mailing as well as online through SEO

• Donated many free photography sessions for low income families

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Military Police Officer 2002 to 2008

United States Army

¬Owosso, Michigan

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Trained and deployed as necessary for the Michigan Army National Guard.

• ¬Emergency relief for Hurricane Katrina

• Helped the Border Patrol for a three week period in Arizona

• Deployed for Iraq and mobilized at Fort Dix, New Jersey

• Multiple leadership courses providing discipline and attention to detail

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EDUCATION

A.A. Degree in General Studies/IT, Colorado Technical University, Graduated

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¬B.S. Degree in Criminal Justice, Colorado Technical University, Graduated

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¬M.B.A. Degree in Operations Management and Marketing, Present - Mar.2013

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¬Certificates CompTIA Network+™ Fundamentals and Unix Network Administration, 2010

Choice Certified in Revenue Management

Volunteer Work

Food Truck Program in Muskegon, Michigan

¬Photographer for Now I lay Me Down to Sleep (photographing stillbirths and terminally sick newborns)

¬Student Aid Tutor for Colorado Technical University Freshman

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