Event Receptionist/Coordination, Guest Services, Meeting Scheduler

Debra L. Fuller

**** ***** ***** ** #**

Oak lawn IL 60453

Phone: 773-***-**** (Home)

k2okq6@r.postjobfree.com

Education:

P.T.C. Career Institute: Chicago Illinois – Certified Data Entry Operator.

Chicago Vocational High School: Chicago Illinois – Business Communications.

Professional Experience:

Enterprise Holdings - Saint Louis Call Center

Special Services Coordinator: Loyalty Member Services (June 2008 – July 2010)

• Efficiently perform multiple trouble shooting functions regarding technical

difficulties with online memberships which included confidential information

• Accurately evaluated customers needs record all inquiries and resolutions for

• Respective brands with Enterprise, including Alamo and National car rentals

• Interpret company policy, brand benefits and assisted with online enrollment

• Responsibilities began with Customer Service Department, evaluating billing

matters to determine if a monetary credit should be posted to their credit card

• Processed and submitted all documents utilizing Odyssey and Nat Res 2.0

Liberty Tax Services – Saint Louis

Assistant Office Manager: Income Taxes (December 2007 – May 2008)

• Managed and maintained income tax office, performed clerical duties

• Interview and hire waivers and potential tax processors based on tax classes

• Monitor tax classes, manage company promotions, discounts and supplies

• Provided customer services, processed tax claims, opened and closed office

Union League Club of Chicago

Event Receptionist/Coordinator: Member Events (August 1998 – March 2007)

• Managed and confirmed reservations for over 700 Club sponsored events per year

• Created and processed confirmation letters which included the events itinerary

• Responsible for guest cards, event coordination, mailings, registration and cashier

• Multi Task with administrative assistance for the Clubs foundations: Civic & Arts,

Boys & Girls Club and posted billing to monthly membership account statements

• Processed and submitted all documents utilizing North Star data based system

Additional Experience:

• Fifteen years with hospitality, hotel guest and customer services

• Skilled with event coordinating, prioritizing and managing itinerary

• Computer proficient, professional leadership, verbal and written skills

• Meeting productivity team goals, lead guest service clerk, bank teller

• Hospital dietary and home patient care provider. Food prep and cook

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