Customer Service Accounting

JOHN T. ONDO, JR.

*** **** ***** • Bordentown, NJ 08505 • Phone: 609-***-**** • ********@*****.***

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SENIOR ACCOUNTING PROFESSIONAL

• Dynamic, qualified, and highly ethical Senior Accounting Professional with 18 years of experience working for two Fortune 500 financial organizations and knowledge of fund, financial, corporate, and general ledger accounting.

• Experienced in analyzing data, resolving problems, and providing superb customer service while handling sensitive and confidential information with the utmost professionalism.

• Excellent leadership, communication and interpersonal skills; ability to build rapport with key stakeholders and succeed in high-pressure, challenging, and deadline-driven environments.

• Ability to prioritize tasks to accomplish maximum results, complete projects in a timely manner, and address organizational problems with innovative solutions.

• Computer Skills: Windows; MS Office Suite (Word, Excel, Outlook).

ACCOMPLISHMENTS

• Established consistent record for accuracy and timeliness in the calculation of Mutual Fund Net Asset Value, applying attention to detail in achieving a 99+% accuracy rating.

• Maintained a consistent commitment to quality with a 99.7% ratio of NASDAQ transmissions of net asset values of the funds in accordance with client deadlines.

• Trained staff to maximize their full potential decreasing errors, increasing productivity 70% in critical situations, and producing outstanding results for clients.

• Created an automated net asset value movement sheet to replace the previous manual form completed by hand which resulted in an increase of efficiency with less errors and more productivity.

• Assisted auditors with all fund-related inquiries and presented qualified research and analysis to resolve all significant issues and expedite information to be presented in the financial statements.

AREAS OF EXPERTISE

Reconciliation

Fund Accounting

Corporate Accounting

Mutual Funds

General Ledger

Interest Calculation Fixed Income/Equities

Expenses

Purchases

Sales

Trial Balance Analysis

Distribution Summaries Annual Reports

GAAP Functions

Training

Attention to Detail

Multi-Tasking

Communication

PROFESSIONAL EXPERIENCE

MERRILL LYNCH / STATE STREET CORPORATION 1993 - 2011

Account Manager, 2003 – 2011

Handled a wide range of GAAP accounting functions, including cash and asset reconciliations, complex corporate action review and processing, trade verification and reconciliation, research projects, and problem solving. Demonstrated strong analytical skills and a thorough understanding of net asset value and distribution impact analysis. Established, implemented, and ensured compliance with appropriate policies, procedures, and unit controls. Ensured accuracy and timeliness, and addressed any problems that arose, in order to deliver the highest standard of service. Supervised and mentored 4 accountants who prepared and analyzed the daily net asset value and yield fluctuation on a series of 8 to 10 complex fixed income mutual funds including: Municipal, Money Market, Corporate, and Equity type funds. Reviewed monthly, quarterly, semi, and annual reporting packages for accuracy and worked with a team of auditors while analyzing the financial statements. Evaluated staff performance biannually, setting goals and providing additional training when needed.

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MERRILL LYNCH / STATE STREET CORPORATION (Cont’d)

Senior Mutual Fund Accountant, 1997 – 2003

Assisted supervisors with special projects and review of funds submitted by staff accountants to ensure timeliness. Performed the daily fund accounting activities for senior level funds trading with over three billion dollars in net assets and high trading volume. Identified and resolved work processing issues and made suggestions to streamline operations resulting in a significant improvement in productivity. Implemented daily checks to ensure complex transactions which included futures, options, reverse repurchase agreements, and swap transactions were booked accurately. Increased timeliness and productivity of staff accountants by setting up buddy system with a senior to ensure client deadlines and NASDAQ transmissions were met.

Staff Accountant, 1993 – 1997

Calculated Net Asset Value per share, daily dividend and distribution rates, and yield analysis for a wide variety of complex mutual funds on a daily basis. Reconciled bank statements, projected cash availability and provided suggestions to portfolio management regarding profitability of trades. Reviewed automated general ledger on a monthly basis and provided analysis of cost, expenses, purchases, sales, gain and loss, and all significant accounts necessary to ensure reporting requirements were met consistently in a GAAP environment. Initiated the creation of spreadsheets used to help project the profitability of reselling funds instead of terminating them.

PROFESSIONAL AFFILIATIONS

Merrill Lynch Alumni Association

State Street Bank Alumni

Accounting and Finance Professionals

PROFESSIONAL DEVELOPMENT

Leadership Challenge Management Workshop.

State Street Corporation Leadership Classes: Diversity Training, Managerial Training, Money Laundering Awareness.

EDUCATION

Rider University: B.S. in Business Administration, Major in Accounting, Graduated with Highest Honors.

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