Customer Service Sales
Resume:
YOGISH P. RAVAL
East Brunswick, NJ 08816
******@*******.***
VASCULAR TECHNOLOGIST
Highly dedicated and goal-oriented professional committed to pursuing a long-term career in Vascular Ultrasound and patient care. Skills include:
Extracranial/Carotid Duplex
Lower Extremity Venous Duplex
Upper Extremity Venous Duplex
Peripheral Arterial Doppler
Laser Doppler
Lower Extremity Arterial Duplex
Patient Education
Patient Scheduling
Ultrasound Equipment
GE Logiq 9
GE Logiq 5
Acuson Sequoia 512
Parks Sonova Flo-Lab 2100SX
vasamed Sensilase Laser System
Education
B.S. Allied Health Technologies, 3.9 GPA, UMDNJ School of Health Related Professions (Scotch Plains, NJ) – Sept 2010 – 12/22/11
Bachelor of Science degree in Allied Health Technologies through CAAHEP Accredited Vascular Sonography
Program at the University of Medicine and Dentistry of New Jersey.
B.A. Biology/History Minor, 2.9 GPA, Kean University (Union, NJ) – August 2006
Bachelor of Arts degree in Biology with a minor in History.
Technical Support/Net + Certification, 4.0 GPA, The Cittone Institute (Edison, NJ) – February 2001 to September 2001
At the Cittone Institute, my responsibilities were to gain practical experience working in the following:
Microsoft Operating Systems (NT 4.0, Windows 2000)
Microsoft Office 2K Suite Standards and Call Tracking
Network + Planning and Management
Remote Administrative tools
Professional Experience
Vascular Technologist, Somerset Medical Center (Somerville, NJ), January 2012 – Present
Perform the following vascular studies per ICAVL protocols and standards in accredited laboratory within nationally recognized, 355-bed regional medical center:
Extracranial/Carotid Duplex
Lower Extremity Venous Duplex
Upper Extremity Venous Duplex
Renal Artery/Venous Duplex
Laser Doppler
Peripheral Arterial Doppler
Arterial Doppler
AAA Scan
Programming Administrator, The Hibbert Group (Trenton, NJ) – October 2007 to August 2009
Design, test, and maintain databases for client job requests.
Use internal and external applications to generate output and analysis.
Manage daily accounts and programs including marketing applications and develop testing via hands-on data manipulation and programming.
Manage and process output for direct mail daily fulfillment, database/sales lead systems and coordinate the efforts of various departments in support of client programs
Daily use of IMS mainframe, Microsoft Excel and Access for data storage
Level II Web/QA Tester, Tiffany & Co. (Parsippany, NJ) – August 2007 to October 2007
Developed and Implemented test plans for roll-out of new website
Documented all issues through Track-IT system.
Escalated all programming and deployment issues to proper level.
Level I LNP/Help Desk Representative, Vonage Holdings, Inc. (Holmdel, NJ) – March 2005 to July 2007
Worked in call center environment to provide Tier 1 support to VOIP customers
Resolved basic telephony service issues, and escalated complicated issues to the proper service level.
Created and resolved trouble tickets as well as escalated tickets to service engineers and the NOC
Promoted to acting supervisor for Local Number Portability issues. This included becoming the primary liaison for LNP issues for my team in the call center specifically.
Assistant Manager, The Vitamin Shoppe (Freehold, New Jersey) – September 1998 to March 2005
Awarded “Best Customer Service for 2003 & 2004” for consistently exceeding store sales goals determined by average store sales by district.
Lead in developing promotions to attract a larger customer base for health care products and supplements
Chosen to upgrade POS software and systems due to technical background and knowledge.
Trained employees and management staff for various store locations.
Interacted with various clients to gain product knowledge to educate clientele as well as increase sales.
General management functions and duties including staff supervision, inventory and cash management, scheduling, and product training.
Certifications
ARDMS Registry Certification in Sonographic Principles and Instrumentation (SPI)
RVT Eligible
American Heart Association – Adult, Child, and Infant CPR
References available upon request.
Contact this candidate