Administrative Assistant, Sales, Marketing and Hospitality Specializat

Stephanie MacDonald

**** *. ****** *** ** #****

Las Vegas, NV 89146 586-***-****

k2esf4@r.postjobfree.com

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Education

Bachelor of Arts Degree, Journalism/Community Studies Specialization

Michigan State University, Graduated December 2006

Professional Experience

Administrative Assistant to Executive Director of Front Office Operations March 2010-Present

Venetian and Palazzo Resort Hotel and Casino, Las Vegas, NV

Development and management of daily, weekly and monthly budget/staffing reports

Maintain all team member records and sensitive departmental information

Responsible for recruiting and screening all potential front office applicants including organization of job fairs

Design team member events and training programs

Front Desk Agent December 2008-March 2010

Venetian and Palazzo Resort Hotel and Casino, Las Vegas, NV

Resolved guest challenges proactively and anticipated guest needs

Upsell/cross-sell and future sell on a daily basis

Ensured 5 Diamond/ 5 Star Guest Service Standards were upheld with all guest interactions

Group Reservations Coordinator July 2008-December 2008

Venetian Resort Hotel and Casino, Las Vegas, NV

Managed reservations for contracted groups of 10-60 suites including all accommodation specifications

and special requests prior to group arrival

Communicated with meeting planners to set up special events (dinners, outings, shows etc.) for incoming groups

Marketing and Catering Sales Manager June 2007-June 2008

Urban Feast, Lansing and Grand Rapids, MI

Regional Manager for four unique restaurant brands

Developed company policy and budget management procedures for all brands

Recruited and trained restaurant, bar and catering staff

Responsible for planning, staffing and executing catered events for four unique restaurant brands – clients included the State of Michigan, Michigan State University Athletic Department, Michigan State University Alumni Association, City of Lansing,

The Christman Company and state/local lobbyists

Set up auditions and booked musical acts/DJs for multiple venues and events

Created and implemented new marketing strategies for entire company including in-house, print, online and radio advertisements

Internships/Field Work

Marketing Intern August 2006-January 2007

Palace Sports and Entertainment, Auburn Hills, MI

Aided in coordinating trade advertising with local radio and print media outlets for multiple venues

Media coordination for the Detroit Pistons and the Detroit Shock professional basketball teams

Liason for local media to national headlining acts and touring shows at The Palace of Auburn Hills, DTE Energy Music Theater and Meadowbrook Music Festival

Promotions/Marketing Intern January 2005-May 2005

Magic 105.1 WMGC, Greater Media Inc., Detroit, MI

Distributed promotional items to public at radio events.

Organized and set up large listener events

Other Related Experience

Mixologist and Certified Trainer August 2004-November 2006

The Post Bar, East Lansing, MI

Technical Skills

Microsoft Office Suite Passkey/Delphi LMS Photoshop/Reader Open Table HOTSOS HR Logix

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