Facility Manager I

GERTRUDE WOWK

**** ********* ******, ********, ** V2B 5A4

250-***-**** ******.****@*****.***

SUMMARY PROFILE

Detailed oriented Facility Manager with experience in maintaining quality service to the client. Known for the ability to manage resources, deadlines, and multiple projects achieving aggressive goals for the benefit of the client. Proven relationship management and problem solving abilities. Expertise includes:

• HVAC Systems • Building codes • Compliance Requirements

• Leadership

• Certified Bookkeeper • Customer / Client Service

• Microsoft Office • Project management

PROFESSIONAL DEVELOPMENT

BROOKFIELD LEPAGE JOHNSON CONTROLS, Markham, ON 2004 – 2010

Facilities / Property Manager 2007 – 2010

Operated and maintained 250 properties over two provinces.

• Developed spreadsheets for review and monitoring of client facilities ensuring properties were operated and maintained cost-effectively, safely, and efficiently.

• Participated in budget / expense analysis, monthly forecasts of expenditures, and preparing the annual operating and capital budgets ensuring accuracy of information.

• Assisted in implementation of lump sum contracts for lighting, security surveillance, and catch basin pump outs to reduce costs by 15%.

• Reduced the budget by 15% with a shift to preventative maintenance.

• Demonstrated relationship building skills and reduced customer complaints by 25%.

Property Service Coordinator 2005 – 2007

Oversaw and coordinated the effective delivery of services related to the on-going operation of 220 Major Oil Stations in 2 provinces.

• Maintained a database of all service requests to report to client for analysis ensuring accurate client information was available in a timely manner.

• Reviewed all contractor performance and reduced the base from 400 to 120 preferred service providers.

• Built and maintained effective working relationships with the client.

• Shifted focus towards Preventative Maintenance and reduced reactive work orders by 25%.

Customer Service Representative 2004 – 2005

Handled upwards of 100 calls a day by setting up network of most common problems and best solution.

• Trained fellow CSR’s in technique which allowed centre to reach and maintain SLA of 95%.

CONVERGY’S, Kamloops, BC 2002 – 2004

Customer Service Representative

Built customer relationships and assisted customers in understanding major credit card account.

EDUCATION / PROFESSIONAL ASSOCIATIONS

BED, English / Psychology, University of AB, Edmonton, AB

BOWMA PPA Designation, (in progress), On line

IFMA

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