Insurance Vice President
Resume:
Hali Evette Key
Arlington, Texas 76002
817-***-**** ****.***@****.***.***
EDUCATION
University of Texas at Arlington
Psychology Major/Criminal Justice Minor 2006- Present
EXPERIENCE
HYENA’S COMEDY NIGHTCLUB, Dallas, Texas August 2010-Present
Comedy Club- Mockingbird Station $10/hr
TELEMARKETER
• Makes daily calls to customers who have filled out an information sheet to offer them free tickets to upcoming comedy shows.
• Once a week make follow up calls to customers interested in the tickets to remind them to call the box office to reserve the tickets.
• Must have a clear and professional voice for leaving voicemails which are part of the call flow.
FARMERS INSURANCE, Southlake, Texas June 2010-Present
Home, Life, and Auto Insurance Company $11/hr
CUSTOMER REPRESENTATIVE
• Use an auto-dialer to call prospects in the database who were mailed a proposal for their home owners insurance.
• Obtain additional information from customers in order to send them a complete insurance proposal including auto.
• Negotiate with the customers in trying to provide them with a lower cost for their dual coverage of home owners’ and auto insurance
AMERICREDIT FINANCIAL SERVICES, Arlington, Texas August 2006-October 2009
Auto Lender Company $13.52/hr
CUSTOMER ACCOUNT REPRESENTATIVE/ COLLECTIONS CALL CENTER
• Execute day to day collection strategies using the call flow model; verifying information, stating the standard demand, finding reason for delinquency, setting up payment arrangements for past, present and future dues and negotiating with customers on their accounts during inbound and outbound calls.
• Support center and company initiatives.
• Demonstrate an understanding of business needs as well as effective questioning/listening skills when speaking with customers and third parties
• Negotiate to find the best outcome and utilize collection tools appropriately
• Experience with auto-dialer, AS400, Epro, and Western Union phone pay.
OTHER ACTIVITIES
• LAE- Lambda Sigma Phi 2009-2010
o Professional fraternity with the purpose to improve criminal justice through educational activities and foster professionalism in law enforcement personnel and agencies
• UTA Hosts - 2006-2010
o Student Mentoring Program. At the beginning of each semester you are matched with a new freshman or transfer student in your major. You are there to answer any questions about life at UTA, help them get more involved and teach them about campus resources.
• Zeta Tau Alpha Fraternity- Zeta Sigma 2006-2010
o Vice President I- Coordinator of Committees Spring-Fall 2009
Vice President I - The liaison between the Programs Council and the Executive Council. Under the Programs Council are 17 positions in which the VPI manages and regulates. The programs are designed to keep our chapter in order, to make sure the sorority stays active on campus, and helps the chapter members manage their classes and grades. The council meets once a week and then the VPI reports back to the Executive Council at their weekly meeting. The VPI is second in command following the President.
o Programs Council- Parliamentarian Chair Spring-Fall 2008
o Programs Council- Activities Chair Spring- Fall 2008
o Programs Council- Fundraising Chair Fall 2008
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