Customer Service Data Entry

CASSANDRA JONES

**** ******* ****

SANDERSVILLE, GA 31082

United States of America

478-***-**** **********@*****.*** 478-***-****

Cell Phone Home

PROFESSIONAL QUALIFICATIONS

• ¬¬Inventory Control • ¬Employee Training

• ¬¬Customer Service • ¬Data Manipulation

• ¬¬Data Input • ¬Maintaining Office and Files

• ¬¬Scheduling Appointments • ¬Time Management

• ¬¬Efficiency & Productivity Improvement • ¬Controls Annual and Sick Leave

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¬Excellent communication, organizational and project management skills,

¬PC proficient with Microsoft Word, Microsoft Excel, Microsoft Access, and Power Point.

PROFESSIONAL EXPERIENCE

Program Assistant 2004 to present

WASHINGTON COUNTY HEALTH DEPARTMENT

¬Sandersville, Georgia

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Under general supervision, an incumbent in this class performs a variety of duties designed to assist participants in making the most effective use of WIC Program (Special Supplement Food Program for Women, Infants, and Children) services. There is substantial contact with clients, potential clients, the public and employees from other agencies, requiring ability to maintain effective relationships.

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• ¬Screens applicants for residency, income, and ID and enter documentation in participant records.

• ¬Reviews referral forms to ensure that data required for certification is accurate.

• ¬Schedules appointments, follows up with missed appointment letters.

• ¬Assigns task to and supervise the work of lower level clerical employees.

• Instructs participants in use of WIC checks

• Provides general information about the program to the public.

• Maintains inventory and order supplies.

• Prepares and issues WIC checks and completes required check reports; maintains security of WIC checks at all times.

• Verifies, checks, and inputs data from various documents using computer terminals to maintain up-to-date records of participants and vendors.

• Assists in monitoring visits and training programs for WIC vendors.

• Performs clerical work such as filing, answering telephone, taking messages preparing participant files, e-mail, fax to maintain WIC services.

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Paraprofessional 2002 to 2004

WASHINGTON COUNTY BOARD OF EDUCATION

¬Sandersville, Georgia

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Classroom and lunchroom supervision, assisting the lead teacher whenever needed, help in maintaining a clean and neat classroom, create door and bulletin board displays, read books, one on one help with the individual students, and check papers.

Sales Associate 2001 to 2002

JET FOOD STORE

¬Sandersville, Georgia

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Working in fast-paced position with a high-volume of clients using sound judgment. Scope of responsibility was diverse and included customer service, money maintenance, stocking, light housekeeping work and inventory. Greet and provide high quality customer service to the clients.

Data Entry Clerk/Office Manager 2001 to 2001

R. L. PLUMMER INCOME TAX SERVICES

¬East Dublin, Georgia

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I supervised 3 employees with the instruction of the owner. I provided estimates and data entry for tax preparation. Conducts an in person interview with potential clients using company's tax software. Dresses in professional work attire and keeps work area clean and neat. Greets and provides high quality customer service to the clients.

Filing Clerk 2000 to 2000

PROBATE COURT OFFICE

¬Sandersville, Georgia

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Filing, making charts, and answering telephone; I volunteered and I did so well, the judge decided to pay me.

EDUCATION

B.S. Business Management, University of Phoenix, 2012

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¬A. A. S in Teacher Education, East Georgia College, 2002

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¬Certificate in Computer Information Systems, Sandersville Technical College, 1998

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¬Certificate, Keyboarding, 1997

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¬Training with FEMA, Civil Rights Training, and Time Management

VOLUNTEER WORK

Office Clerk, Probate Court's Office

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