Customer Service High School

Rodney Patrick

**** ******** ***.

St. Louis, MO 63136

Home: 314-***-****

Cell: 314-***-****

k17m3a@r.postjobfree.com

Experience:

Enterprise Rent a Car, St Louis MO

Feb 2011- Present

Roadside Asst/Customer Service.

I take inbound calls from customers who are in need of roadside help; I get calls from tow drivers, customers, rental branches, AAA, Allstate, our dispatch dept, customer service dept, & more. Each day is a new day because we try to fix the issue over the phone, we give them tips & options also to help them out while they are stuck or we try to help them out so they will not have an issue. Also have to talk to co-workers at the branch because they have cars there or not using the cars & we get them out to the customer that needs them. We used seven different systems to help or find the rental contract; also we help out with Alamo & National Rent a Car customer as well because Enterprise rent a car is now called Enterprise Holdings Corp.

Bank of America, St Louis, MO

January 2009 - Nov- 2010

Reclamation/Overdraft Services

Collecting Funds back from the U.S. Treasury Dept & giving it back to Bank of America also if the customer owns for an reclamation then I collect the funds back from the customer & give it back to the Treasury Dept. I also have Security clearance with the treasury office. I was top collector each month since I been there I also won awards for top performer, silver award for Reclamation Rep of the year.

Verizon Wireless, Town and Country, MO

February 2005 - November 2008

Sr. Customer Service Representative

Taking incoming calls from customers who had questions about their bills, cell phone usage, and price plans. Four months into the company I moved up to the Sr. Customer Service Rep. Supervised on incoming calls, for billing issue, home location for the cell phone services usage, data issue with laptops, cell phone dropping calls. Cell usages on each call, fixing dead air on phone calls, fixing texting errors, fixing customer phones that can’t make phone calls, caller Id, issues, working with data tech representative on fixing issue with towers & working with storm team for any weather issue. Also helping out our stores with customer other question.

May Company, St Louis, MO

September 2000 - February 2005

Super High Collector.

Answered incoming and making outgoing calls to very important customer of the May Company. The customer are still customer but was past due 60days, and calling customer to inform them or the balance on the account. Reaching the company numbers each month was good but the wanted to be the best in the building.

Fitness Warehouse, Maryland Heights, MO

June 1997 - August 2000

Driver

Installing gyms, bikes, weights, & weight bench, and other items. We place gyms in customers’ homes, jobs, ymca, & other location across the state. Education Lutheran High School North Jennings, Mo

High School - Communications, May 1997

G.P.A. 3.21, and also played sports all four years in high school. Also won state in track & field three years in a row and help out at great uncle home part time.

St. Louis Community College at Florissant -Valley, Florissant, MO

Associates –Mass Communications, May 1999

Communications was my field, and my g.p.a. 3.13. Also helping out my father in fixing up his home and also was running track at the same time.

Experience with Computers.

I have been work with the people since 1999, and have been doing a wonderful job at it. I have work on Mac, Avaya, OCIS, RMS, & ACSS. Windows XP and outlook systems, & windows 7 systems.

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