Customer Service Medical

Shannon Grace Kelly _______________________________________________________________________________________

**** *** **** ******, ***** Wildwood, New Jersey 08260 609-***-**** (C)

OBJECTIVE

Seeking employment in an interesting and challenging field, particularly in the science or law field

CAREER SKILLS/KNOWLEDGE

• Office Administration

• Customer Service Skills

• All Secretarial Aspects/70wpm

• Dictaphone/Dictation

• Multiple Office Programs/Word/Quicken/Time Sheets

• Supervisory Skills

• Training/Instructor

• Bookkeeping

• Accounts Receivable/Payable

• Cash Handling/Settlement

• Computer Skills

• Multi-tasking/People Skills

• Microsoft Excel/Spread Sheets

• Aggressive Worker

• Time Management Efficiency

• Fast/Easy Learner

• Extremely Energetic

• Organized

CAREER EXPERIENCE

ALFES RESTAURANT (current)

Waitress at a local Italian Restaurant. Serve customer meals while maintaining the restaurant's high customer service standards. Resolve customer complaints by listening to their concerns and doing everything in my ability to rectify the situation.

CAPE REGIONAL URGENT CARE (Part Time as needed)

Consulted with twelve physicians of Cape Regional Emergency Department (Galloway Urgent Care Physicians) in opening and the daily operations of Urgent Care. Continue to work as a Medical Assistant to the Physician on an as needed basis. Educate employees on the procedures and policies as mandated by the State of New Jersey and OSHA.

GEM URGENT CARE 2010-2011

Practice Manager

Responsible for opening Gem Urgent Care. Gathering contractor estimates, overseeing the project. Coordinating with an outside contracting company for Insurance Contracts for our physicians. Working with two Emergency Room physicians to gather a budget Performa, financial analysis, job descriptions, Human Resource Polices and Procedures, Employee Handbook. Buying all medical equipment, medical supplies, meeting with outside vendors for same. Keeping a schedule of meeting s for the physicians and CEO of the company and working close with them. Demonstrated outside equipment and computer programs. Company was not financially able to continue with the Urgent Care.

GALLOWAY URGENT CARE PHYSICIANS 2009-2010

Site Supervisor/Practice Manager:

Opened the Urgent Care along with Seven Emergency Room Physicians. Responsible for overseeing daily office activities to ensure smooth operations, providing qualified staff and performing related administrative duties by performing the following duties: Coordinating and monitoring office operations to ensure company requirements are sufficiently met. Plan goals and objectives for office operations to ensure end results are attained. Monitor office procedures and resolve problems related to, but not limited to, customer service, accounting, staff, and computers. Resolve any problems through collaboration with pertinent contacts and implement changes. Control of prescription dispensing under the direction of Staff Physicians. Performed all aspects of human resources such as payroll, scheduling, procedures, personal issues and maintained confidential files. Performed all computer related tasks with Microsoft Word, Excel, Outlook and maintained all clerical/payroll and accounting with Quicken. Maintain office supply inventory and order supplies, equipment, medicines, etc. Developed and maintained an effective office staff through selection, training, compensation, motivation, termination and review. Delegated administrative duties to staff, as well as, supervise and provide instruction as needed. Maintain employee work/vacation schedule to ensure staff needs are met in accordance with policy and guidelines. Work closely with seven Emergency Room, Board Certified Physicians coordinating schedules, policies, procedures, codes and implementation of same.

JOSEPHSON, WILKINSON, & GILMAN, P.A., Sea Isle City, NJ 2005-2009

Paralegal/Legal Assistant: Responsibilities include all clerical aspects, as well as, client interviewing/meetings, research, contracts, deed preparation, development of condominiums, limited liability company and corporation formation, builder registrations and exemptions, convey & construct/joint developments, surveys, mortgages, state and federal correspondences, and file maintenance. Maintained and coordinated Mr. Wilkinson’s schedule, review of files and client meetings. Work under the direction of Donald A. Wilkinson, Esquire.

THE CLEANING CHICKS, Owner/Operator (2003-2009)

Owner and Operator, along with Andrew R. Smith, of established cleaning company. Duties include supervising employees. Meeting with potential and regular clients and maintaining many client relationships throughout 3 plus years of ownership. Maintaining bookkeeping, accounts, and Quarterly taxes.

BARRY, CORRADO, GRASSI, & GIBSON, P.C. (2004-2005)

Assistant to the Christopher J. Gibson, Esquire: Responsibilities included all legal secretarial as maintaining Mr. Gibson’s daily schedule, meetings, interviews, appointments, and all other correspondences, as well as, interfacing with clients in his absence. Production of Court Documents established under the dictation and direction of Mr. Gibson. Attended numerous seminars in Atlantic City including classes in Arizona, for Trial organization on the computer, in order to excel in knowledge. I was offered my present job with promise of excel and higher salary before leaving this firm.

BURDETTE TOMLIN MEMORIAL HOSPITAL (1999-2004)

Emergency Room Technician: Responsible for all patient care duties under the direction of the Emergency Room Physician and/or Emergency Room Nurse. Excelled in the department with training and overseeing seasonal technicians. Duties included, vital signs, suture preps, echocardiograms, patient care along with their family care, Clerical duties to physicians, Safe Sitter instructor through Indiana State University at St. Mary’s Hospital, “cast/splint” applications to patients, patient transports, under instruction of head nurse on duty, attended all necessary classes for CPR and critical care (technician classes) per supervisor. Attended classes at Atlantic Cape Community College for Nursing and became certified at Emergency Medical Technician through the college.

CREDENTIALS

College: Atlantic Cape Community College, Mays Landing, NJ – Associates in Applied Science Degree. Deans List. May 2008

University of Phoenix, Phoenix Arizona, pursuing Bachelors in Business and Health Administration, October 2012.

High School-Wildwood Catholic, 1997, Honors

Training: Ethical/HIPPA and law/medical training, Sanction (Lawyer Trial Software) Certified, Commence Certified, Pro Law, Law Seminar Classes. Practice Velocity EMR-Administrative Instructor. Quicken user. Efficient in Microsoft Word, Excel, Power Point and Outlook.

Medical Training/Instructor, I Stat machine with Pt/Ptt, Chemistry, Glucose tests. Trainer Urine Analysis machines. Instructor/Trainer Dispensing Solutions Pharmaceuticals,

Intoximeter Certification: Including Calibration Instructor and Certified for the RBT IV Breathalyzer Instrument, Breathalyzer Instructor (BAT/EBT), DOT Urine Drug Certification and Instructor/Collector through Intoximeter Inc. (St. Louis, MO)

Certification to educate OSHA polices and procedures.

Extras 2008-2009. Member of the Cape May County Chamber Commerce.

Also, Member of the Chamber’s Ambassador Program. Attended monthly chamber meetings where we discussed County issues, new member’s orientation, and meeting new and current members, volunteer for Chamber events..

College- Secretary of the Paralegal Club at Atlantic Cape Community College under the direction of Marilyn Keiner (2007 Spring and Fall Semester, Spring 2008

REFERENCES

Dr. John Ruskey, MD.

President Galloway Urgent Care Physicians

Treasurer Cape Regional Medical Center

Dr. Michael Dudnick, MD, Retired US Corporal

Medical Director of Cape Emergency Physicians

Christopher Gibson, Esquire

Barry, Corrado, Grassi & Gibson, P.C.

Raymond L. Poling, Esquire

President of Shore Title Agency, Inc.

Raymond L. Poling, P.C.

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